Commas Reviews 

I've been using FanBasis for quite a while now, both for my own business and for several of my clients, and the experience has been outstanding.

The platform has helped us collect a significant amount of revenue, and what stands out most is how reliable and creator-focused everything is. The features are constantly improving, there are solutions for just about every need, and the team genuinely cares about helping creators and businesses succeed.

What really separates FanBasis from other platforms is their customer support. Every time we've needed assistance, their team has been responsive, proactive, and willing to go the extra mile to help solve problems quickly. It's rare to find a company that combines a great product with such a high level of service.

If you're a creator, coach, or business looking for a platform that can support your growth while providing exceptional support, I highly recommend FanBasis. They've been a valuable partner in our growth, and I look forward to continuing to use them for years to come.

— Felix, Founder of LVRGD

Love the platform. It's been great for us. Support is solid.

Extremely crooked company. Do not use them. No customer service. How do they not have an 800#? Any company that does not have an 800# is not a real company. They tried to take $37,000.00 out of our bank account for no reason - we did not even process that much. Seems to be a lot of complaints here. Please contact the Florida Attorney Generals Office and the FTC(Federal Trade Commission). Please make sure to write all of your reviews like at the BBB. People need ot be warned.

Been a great experience with fanbasis. Namely the Clarity pay has been a game changer for us getting tons our clients qualified to be able to work with us. Highly recommend!

When I signed up, FanBasis/ScaleClients clearly advertised a 30-day, no-questions-asked refund — "100% refund within the first 30 days, for any reason." I requested my refund on day 24, well inside that window. Instead of honoring it, the company denied my request and misrepresented their own policy, inventing a condition ("not active enough") that appears nowhere in the refund terms I was shown at purchase. A written 30-day "any reason" guarantee is not optional fine print — it's the promise that got my money. Refusing it and lying about what the policy says is exactly the kind of bait-and-switch consumers should be warned about. I'm out $7,800 and still owed a full refund. Avoid until they honor the refund policy they advertise.

This is not what it portrays itself to be. They ask a lot of personal questions and then require more money if you want to proceed. SCAM!!!!

My account was restricted and funds were placed on hold for 120 days absolutely ridiculous. Ive been using PrivexPay now without any issues.

I sent $67 and was instructed to call a number but when I did, I got a busy signal! I would like a total refund immediately!

My experience with FanBasis has been extremely disappointing.

After being encouraged to grow my business through the platform and process significant volume through FanBasis, my account was suddenly placed under review and my funds were restricted.

During the review process, I fully cooperated with every request made by the Risk & Compliance team. I provided extensive documentation, contracts, business records, accountant verification, explanations of transactions, supplier information, and every piece of supporting evidence requested.

Despite my cooperation, communication throughout the process was extremely poor. Responses were often delayed, updates were limited, and I was repeatedly left without any meaningful explanation as to what was happening with my account or when the review would be completed.

The ongoing restriction of funds had a severe impact on my business. Payroll was disrupted, operations were affected, and I ultimately lost staff members while waiting for the review process to conclude.

Following weeks of cooperation and document submissions, my account was ultimately terminated on the basis that it allegedly exceeded the platform’s risk thresholds. However, no specific explanation was provided as to what risk factors led to this decision.

Perhaps most frustratingly, my funds continue to be withheld following account termination, with FanBasis advising that the release process may take up to 120 days. For a business that relies on cash flow, this has had significant commercial consequences.

I also raised questions regarding a dispute that appeared on my account and sought clarification after speaking directly with the customer involved. To date, I remain dissatisfied with the explanations provided.

I appreciate that platforms have compliance obligations and must manage risk. However, in my experience, the process lacked transparency, communication, and fairness.

Based on my experience, I cannot recommend FanBasis to business owners who rely on consistent communication, clear decision-making, and timely access to their funds.

Terrible terrible service. Wasted 2 months dealing with these guys as a payment solution for my company. Specifically dealing with Owen Whiting. I spent nearly 10k Aud intergrading them into my companies backend just to have the most simple comms ignored. These guys are super unprofessional. I eventually just gave up and had to accept I lost 10k plus all the money I could of made during the 2 months. Steer clear.

SCAM- RUN RUN RUN AWAY
Signed up for $67 one time fee. After signing up get into a sales call that asks for all my personal financial credit information and asks me to open a new line of credit. Then later in the call, I am told I will be needs to invest 5-7,000 on the new card to get started with absolutely no explanation of the process or business model. The platform is NOT registered with financial regulators. In the U.S., that’s the SEC or CFTC. STILL waiting for my refund on my 67$.

Do not use this company. They are slow in responding, held money without any reason as to why. No updates with regards to when my money will be proccessed back it says upto 180 days... super vague.

SCAM- RUN RUN RUN AWAY
Signed up for $67 one time fee. After signing up get into a sales call that asks for all my personal financial credit information and asks me to open a new line of credit. Then later in the call, I am told I will be needs to invest 5-7,000 on the new card to get started with absolutely no explanation of the process or business model. The platform is NOT registered with financial regulators. In the U.S., that’s the SEC or CFTC. STILL waiting for my refund on my 67$.

Unhelpful regarding fraud. Don’t buy anything on there as they won’t help you if you’re not delivered what is promised

If I could give no stars I would. This company is an absolute fraud. When I called the number they gave me they asked numerous questions about my finances. This was so supposed to be a 15min call about making money online. They would not tell me why they wanted the information. They just said because they needed to know if I was the right fit. When I questioned them they got angry and said they should just end the call now because I wasn’t the fit. He constantly told me not to interrupt him and that I was rude. He interrupted me numerous times and when I told him he not to interrupt me, he hung up. They wanted to know everything about my finances to include my income. What my house payment was my car payment was if I had trouble paying bills, etc., etc.. They also wanted me to download Credit Karma and make an account so that they could monitor my finances! Please do not do business with this company. You will definitely regret it.

Fanbasis is worse than Stripe! They position themselves as the solution to payment processing, they claim they wont hold reserves on your accounts or terminate you randomly. Well that's a total lie. I had been using fanbasis for about 7 months and processed 200k with them and out of nowhere they just freeze my account. I had no communication or notification of the situation until I had to literally call my representative to gain clarity on the situation which he knew nothing about. I was never provided a reason as to why my account was frozen and eventually got a termination email that also provided absolutely zero reason as to why this was happening. They placed the remaining funds in the account on hold for 3 months and basically told me to screw off myself with no reason. I tried emailing back and asking a valid reason as to why this had occurred and they replied over a week later and denied me any further explanation. This company is run by children, I would not recommend anyone use them. Totally unprofessional.

Fanbasis has got to be the #1 Payment Processor out there, need low fees? they got it, Don't want to worry about getting shut down at random? Use Fanbasis, I can't express How Amazing this Tool and the team behind it is

I paid for a lead-generation service through FanBasis and my experience was disappointing. The seller leads I received were not qualified or ready-to-sell leads as advertised, and attempts to resolve the issue were unsuccessful. I would encourage anyone considering this service to carefully review the terms and research other customer experiences first.
UPDATE AFTER THEIR RESPONSE: I reached out repeatedly for months trying to resolve this. I was charged twice and, during that time, did not receive a single lead. After I continued pursuing the issue, I was eventually given replacement leads. I was told these leads had been contacted or qualified, but when I personally followed up with them, none were remotely interested in selling.
UPDATED TO POST 8/6 AFTER SEEING COMMENT
I am updating this review because I believe potential customers should know what my experience was before spending their money. I gave the company multiple opportunities to address the situation before posting this review, and unfortunately, the service I received did not match what I believed I was purchasing.