I was trying to buy an ETA to enter the UK and clicked on the commas website, the price of the ETA matched the one I was told ( 20 pounds) but after I payed I got charged 143 euros, and did not recei... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys are a bunch of grifters peddling a bunch of lies and BS! I spoke to a handful of clowns, Allan, Mike Goodman, and Erik Able who put on a show and tell you this will not cost anything and th... See more
Company replied
Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their proce... See more
Company replied
SCAM COMPANY, charged a lot of thousands of dollars to my bank account, I had my information stolen somehow and the transaction appears to be under Fanbasis. My bank gave me the number this company ga... See more
Company replied
2.7
Poor
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These guys are a bunch of grifters…
These guys are a bunch of grifters peddling a bunch of lies and BS! I spoke to a handful of clowns, Allan, Mike Goodman, and Erik Able who put on a show and tell you this will not cost anything and then charge $67 to establish a website. They don't tell you it is a recurring payment of $67 and then they go through this weird Wizard of Oz story that I must be qualified before I can speak to the grand wizard (aka Marketing Director). Stay away from these charlatans and be weary of their clown show.
2 September 2026
Unprompted review
Reply from Commas
Hello,
Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase has been fully refunded. If you have any additional questions or would like further clarification, our support team can review the account details upon request.
We have also reached out to you directly with more information.
Thank you,
FanBasis, Inc.
1 Year In Thoughts
I've been with FanBasis (now Commas) for the past year and a bit, and they have been great at helping me with fees, disputes, and different payment options. It was my go to platform as a South African who receives payments in dollars. I had a call with Orlando and he was super helpful. He was able to explain all the new additions since they became Commas, overall super happy with the relationship
2 September 2026
Unprompted review
Reply from Commas
Hi Jonathan,
Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.
We truly appreciate your kind words and trust in FanBasis.
Sincerely,
The FanBasis Team
No other payment processor compares and…
No other payment processor compares and I've tried most of them. What stands out is the direct access to support, I'm talking a slack channel with the whole commas team, anything that needs to get sorted gets sorted right away, the fees are also negotiable depending on the volume you bring in.
Top team!
13 August 2026
Unprompted review
Reply from Commas
Hi there,
Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.
We truly appreciate your kind words and trust in FanBasis.
Sincerely,
The FanBasis Team
Commas
Commas, is one of the top platforms for Creators! Navigable UI that makes it easy to sell and get paid.
1 September 2026
Unprompted review
Reply from Commas
Hi J,
Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.
We truly appreciate your kind words and trust in FanBasis.
Sincerely,
The FanBasis Team
reviewed cmplaint - commas.com belast mijn creditcard met…
commas.com belast mijn creditcard met een ongeautoriseerde afschrijving van € 142,60, gedateerd 23 augustus 2026. Ik ken het bedrijf niet en heb nooit zaken met ze gedaan. Het is schokkend dat dit zomaar kan.
Commas.com has contacted me as a follow-up to this complaint and informed me that they are not the seller. They only proces the money involved. The fraudulous company that charged my creditcard is "visafi.com" (with their UK ETA 'product'). The payment is disputed by my bank and according to Commas it is only a matter of time to get my money back. I hope so.
23 August 2026
Unprompted review
Reply from Commas
Hi G.H. — we understand how concerning unrecognized charges can be. Commas is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.
We have reached out to you directly for more information on this!
We take payment security very seriously and are here to help.
Thank you,
Commas, Inc.
UK ETA scam
I was trying to buy an ETA to enter the UK and clicked on the commas website, the price of the ETA matched the one I was told ( 20 pounds) but after I payed I got charged 143 euros, and did not receive an ETA.
After having reported this incident to Commas they have proceeded with a full refund of the transaction.
31 August 2026
Unprompted review
Reply from Commas
Hi Jimena,
Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If you have any additional questions or would like further clarification, our support team can review the account details upon request.
We have also reached out directly with more information regarding your transaction.
Thank you,
The Commas Team
These guys are the truth
These guys are the truth! Finally found a reliable payment processor that actually pays out on time! Also their customer service is of the best. Highly recommend to anybody who needs to process any sort of payments for their business. Especially bigger ticket items
28 August 2026
Unprompted review
Reply from Commas
Hi Jonathan,
Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.
We truly appreciate your kind words and trust in Commas.
Sincerely,
The Commas Team
Something smells fishy with these guys
Something smells fishy with these guys. I'm pretty sure they are up to no good. 2 hrs. of investigative questioning & they can't discuss what they do.
I smell a rat. And a fish.
27 August 2026
Unprompted review
Reply from Commas
Hello,
Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If you have any additional questions or would like further clarification, our support team can review the account details upon request.
Please contact support@commas.com using the email address associated with the checkout so our team can assist accordingly.
Thank you,
The Commas Team
Illegal and Fraud by Fanbasis
I saw charges on my bank statement for $67 one on April 22 one on April 27 totaling $134. I don’t even know what they charged me for. I have never set up an account to sell anything online. I have no desire to do this. I’m disabled , 70-year-old woman on Social Security. I tried to email their Support, but I never got any replies. Then I went to my bank and asked them to dispute the charges and they denied me. I don’t understand how I was charged or why I was charged
I never got an account. I never logged into any account. I have filed complaints with the Better Business Bureau and the consumer protection agency. But nothing has ever been done. I’ve never heard from anyone about my money. This is illegal and fraud. I know there are laws that protect consumers but at what point do they start protecting us? I will keep filing complaints to any agency that I can find for help. I won’t stop until I receive justice and my money back.
22 April 2026
Unprompted review
Reply from Commas
Hello,
Thank you for bringing this to our attention. After reviewing the transaction, we can confirm that the charge associated with this purchase was already fully refunded. If the requester has any additional questions or would like further clarification, our support team can review the account details upon request.
Please contact support@fanbasis.com using the email address associated with the checkout so our team can assist accordingly.
Thank you,
FanBasis, Inc.
I’m an 81 year old grandma
I’m an 81 year old grandma and have absolutely no need of this product and don’t know how it even went through with the wrong email but I want my money back. Something is terribly wrong here.
13 August 2026
Unprompted review
Reply from Commas
Hi Linda — we’re sorry to hear about the concerns you’ve raised. The activity you described doesn’t reflect how transactions on our platform are processed, and we’d like to review this to provide clarity. Please contact us at support@fanbasis.com
with any details you have so our team can assist you promptly.
We take all customer concerns seriously and are here to help.
Thank you,
FanBasis, Inc.
Horrendous experience
Horrendous experience!
Customer service should be negative 5 stars. They are absolutely terrible.
1 August 2026
Unprompted review
Reply from Commas
Hi Jessica — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.
We appreciate you bringing this to our attention and are here to help.
Sincerely,
The FanBasis Team
Such a crookedcompany they changed their…
Such a crookedcompany they changed their name to Commas. Please do not use this company for credit card processing. They do not know what they are doing. They WILL try to take large summs from your bank account.
1 July 2026
Unprompted review
Reply from Commas
Hi Jack — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.
We appreciate you bringing this to our attention and are here to help.
Sincerely,
The FanBasis Team
Y'all are nothing but a scam
Y'all are nothing but a scam. Y'all took 106.00 dollars from my husband . You asked him were y'all could send the money to but instead of giving him the money y'all tried to take money from him. Y'all are nothing but a joke. SCAMMERS
17 July 2026
Unprompted review
Reply from Commas
Hi Dennis — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.
We appreciate you bringing this to our attention and are here to help.
Sincerely,
The FanBasis Team
Amazing Help
Amazing Help, Fast Customer Support and great people. Fun to work with for sure.
13 July 2026
Unprompted review
Reply from Commas
Hi Robert,
Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.
We truly appreciate your kind words and trust in FanBasis.
Sincerely,
The FanBasis Team
SCAM!!
SCAM!!! Please do NOT fall for this after wasting your time on the fabulous glowing instructions from the "Jay" person who claims to make you a millionaire. Oh what a fool!!
Soooo, I get an email stating they need more information about my scam review, even the people that register you agreed that I might as well cancel since I don't have more & more $$ to get to " The Button" to make money, please do not fall for this like I did.
5 July 2026
Unprompted review
Reply from Commas
Hi Deborah— thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.
We appreciate you bringing this to our attention and are here to help.
Sincerely,
The FanBasis Team
No ongoing contact or instructions
I made the requested payment of $67 to enroll in this plan with the expectation of earning $ through AI. I received one telephone call shortly afterwards in which I was told that someone else would be calling. I never received any other contact. Because of this I would call it a scam and I need a way to get my $67 back.
30 June 2026
Unprompted review
Reply from Commas
Hi Aurelia — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.
We appreciate you bringing this to our attention and are here to help.
Sincerely,
The FanBasis Team
FanBasis Prompt Refund
I purchased something else recently where vendor did not deliver. FanBasis once again refunded me the money quickly. Great experience with them.
17 June 2026
Unprompted review
Reply from Commas
Hi Sherry,
Thank you for your wonderful feedback! We love to hear that we were able to provide a positive outcome, and we're always happy to help.
We truly appreciate your kind words and trust in FanBasis.
Sincerely,
The FanBasis Team
SCAM COMPANY
SCAM COMPANY, charged a lot of thousands of dollars to my bank account, I had my information stolen somehow and the transaction appears to be under Fanbasis. My bank gave me the number this company gave them and it turns out to be a health insurance company. I need this taken care of Fanbasis. Based on every other reviews I guess everyone is getting fraud cases from here. Resolve this !!!
26 June 2026
Unprompted review
Reply from Commas
Hi Andy — we understand how concerning unrecognized charges can be. FanBasis is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.
Please contact support@fanbasis.com
with any details you have regarding the charges so our team can look into the matter promptly and assist you.
We take payment security very seriously and are here to help.
Thank you,
FanBasis, Inc.
terrible support, and just very slow in general
whop is just as bad for other reasons but damn this is the worst support i've ever seen out of a company, would definitely not recommend using fanbasis to process payments as a high ticket coach
1 June 2026
Unprompted review
Reply from Commas
Hi Mitchell — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.
We appreciate you bringing this to our attention and are here to help.
Sincerely,
The FanBasis Team
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