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ComfybedssReviews 

2,154
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like beds and mattresses are well-made, sturdy, and look great, often exceeding expectations. The delivery service is consistently highlighted as professional, efficient, and careful, with many appreciating the helpful and polite staff who often go the extra mile to place items in the desired room. Reviewers also commend the communication throughout the process, from ordering to delivery, and the overall service is described as brilliant and hassle-free. However, some people experienced significant delays in delivery, with orders taking weeks longer than initially stated, and a lack of communication regarding updates was a concern for a few. A small number of customers also reported receiving damaged items or incorrect orders, and some found the cancellation policy to be inflexible.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the professionalism and... See more

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and politeness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Maruf & Aky did a great job - phoned ahead of their arrival and found my house easily. They were friendly and careful manoeuvring the bed into my house. The automated emails for booking needs work... See more

Company replied

Rated 4 out of 5 stars

Very happy with the bed. Good quality. Easy to build. I was disappointed with the lead time for delivery. The website suggests delivery will be in 8 days, but in fact it was 3 weeks. There was als... See more

Company replied

Rated 4 out of 5 stars

For the price the bed is fair value for money. The mattress is described as medium to firm - I’d say it’s definitely medium bordering on soft. It’s a very deep mattress - almost too see because the fi... See more

Company replied

Rated 4 out of 5 stars

The ordering process was very easy, and there was great communication for the shipping updates. It did take several weeks to get the mattress and bed, but that was communicated with the first shipping... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Mattress Store

Our Promise to You

Written by the company

We're Committed to Our Customers
At Comfybedss, our customers are at the heart of everything we do. We promise to deliver quality products, reliable service, and a seamless shopping experience every time. Your trust means everything to us, which is why we’re committed to being transparent, responsive, and going above and beyond to ensure your satisfaction. Thank you for choosing us, we’re here to make your experience the best it can be.

Our Shipping Promise

Free 2-Man Room Of Choice Delivery

Experience hassle-free delivery with our premium service! Our skilled 2-man team will deliver your order directly to your room of choice, ensuring careful handling and precise placement. Whether it’s the master bedroom or a guest room, we take care of the heavy lifting so you don’t have to. All at no extra cost – because convenience and customer satisfaction are our priority!

Contact info

FLASH SALE ⚡️

15% Off Site-wide With Code: EXTRA15

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,154)

995 reviews in the last 12 months

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Rated 4 out of 5 stars

Fairly happy

Fairly happy. Construction and quality reasonable not outstanding. Don t like the silver trim on the drawers makes it look cheap

28 April 2026
Unprompted review
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Reply from Comfybedss

Thank you for your feedback.

We’re glad to hear you’re fairly happy overall and that the construction and quality met expectations. We do appreciate your comments regarding the silver trim on the drawers, this kind of feedback is helpful for us when reviewing our product ranges.

If there’s anything further we can assist you with, please don’t hesitate to get in touch.

Regards
Comfybedss Customer Support.

Rated 5 out of 5 stars

Comfybedss did a great job

Comfybedss did a great job, delivered significantly in advance of the originally agreed delivery schedule. Very pleased.

28 April 2026
Unprompted review
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Reply from Comfybedss

Thank you for your kind feedback!

We’re really pleased to hear that your order arrived ahead of schedule and that you’re happy with the overall service. It’s great to know we met your expectations.

Regards
Comfybedss Customer Support.

Rated 5 out of 5 stars

Everything went smoothly from ordering…

Everything went smoothly from ordering to delivery, would recommend to family and friends, delivery was first class, thank you all

21 April 2026
Unprompted review
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Reply from Comfybedss

Thanks for your kind words, we’re really glad everything went smoothly and that the delivery service stood out. We really appreciate the recommendation 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Sprung Bed Base and Headboard

From ordering our sprung bed base and headboard, delivery, placement in the bedroom and quality of product Comfybedss were excellent - highly recommended.

6 April 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your kind words, we’re really glad everything from ordering to delivery and setup went smoothly for you. Great to hear you’re happy with the quality as well 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Very happy with the delivery team who…

Very happy with the delivery team who also assembled the bed for me . Thank you .

22 April 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your kind words, we’re really glad the delivery team got everything sorted and set up for you. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Great service

Great service, straight forward delivery and good quality bed. Thanks

23 April 2026
Unprompted review
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Reply from Comfybedss

Thanks for your lovely feedback, we’re really glad everything was smooth and you’re happy with the quality. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Delivery arrived on time

Delivery arrived on time. Delivery team very helpful. Item exactly as described. Happy to recommend

23 April 2026
Unprompted review
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Reply from Comfybedss

Thanks for your kind words, we’re really pleased everything arrived on time and that the team looked after you. Glad you’re happy with your new bed 😊

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

quality made bed

quality made bed
very sturdy and easy to put together our was a single ottoman bed with side lift which I thought would be really hard to put back down but the gas struts had been adjusted to just the right strength which makes it easy

21 April 2026
Unprompted review
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Reply from Comfybedss

Thanks for your great feedback, we’re really glad to hear you found the bed sturdy and easy to put together. It’s good to know the lift mechanism is working just right for you as well. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Excellent product and delivery

Excellent bed base as advertised. Delivery by the best team, very professional, polite, mindful of property, helpful and did the job expertly . I paid for unwrapping , assembly of new bed and disposal of old one. This was all done to my satisfaction. Brilliant !

27 April 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your kind words, we’re really pleased everything went smoothly and that the team looked after you so well. Glad you’re happy with the bed and the service 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Made and delivered in good time

Made and delivered in good time, bed seems well made and sturdy.

28 April 2026
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Reply from Comfybedss

Thanks for your feedback, we’re really glad everything was made and delivered smoothly and that you’re happy with the quality. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Delivered on time and placed where…

Delivered on time and placed where required, the bed is for my daughter who said it's very comfortable.
Very good value for money

28 April 2026
Unprompted review
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Reply from Comfybedss

Thanks for your kind words, we’re really glad everything arrived on time and was set up just how you needed. Great to hear your daughter is happy and comfortable too 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Good bed recommended

Good bed, updated all the time and excellent delivery service

28 April 2026
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Reply from Comfybedss

Thanks for your feedback, we’re really glad you’re happy with the bed and that everything was kept updated for you. Great to hear the delivery service impressed as well 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

A smooth process from start to finish

A smooth process from start to finish. I started by ordering sample swatches to ensure I chose the correct fabric for my bed, these came very quickly. Next I ordered the side lift ottoman storage bed, king size, which is just perfect. I love the base meaning no dust accumulating on stored items. The lift is so easy, despite having a pretty heavy orthopaedic matress ontop. Delivery was quick and a timeslot was given with a call ahead, and set up was very simple. Highly recommend.

3 April 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your detailed feedback, we’re really glad everything went smoothly from start to finish. Great to hear the samples helped you choose the right fabric and that you’re happy with the ottoman base and how easy the lift is to use.

We’re pleased the delivery and setup met your expectations too. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Great product

Great product, lovely helpful staff and delivery. i would recommend this company

17 April 2026
Unprompted review
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Reply from Comfybedss

Thanks for your kind words, we’re really glad you’re happy with the product and that the team looked after you. We really appreciate the recommendation 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Good quality for the price point

Efficient. Good customer services. Mattress and Bed great quality for the price.

22 November 2025
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Reply from Comfybedss

Thanks for your feedback, we’re really glad you found everything efficient and that you’re happy with the quality for the price. Enjoy your new bed and mattress 😊

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

We ordered two beds beds are great…

We ordered two beds beds are great communication on delivering could do with some improvement we were left wondering what was going on

24 April 2026
Unprompted review
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Reply from Comfybedss

Thank you for your feedback, we really appreciate it.

We’re pleased to hear you’re happy with both beds. We’re sorry to hear the delivery communication wasn’t as clear as it should have been and that it left you unsure — we understand how important updates are during that stage.

Your feedback has been noted as we continue to improve this area.

Thanks again for your support.

Rated 4 out of 5 stars

Good overall experience

Product as described. Good communications and delivery service .

22 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your review, we really appreciate it.

We’re pleased to hear the product met your expectations and that you were happy with the communication and delivery service.

Thanks again for your support.

Rated 1 out of 5 stars

AWFUL AWFUL AWFUL

Honestly, I'm giving 1 star because you can't give less. Awful company, rude staff, don't respond to negative emails, put the phone down on you when they're caught off guard, and worst of all lie. Great customer service obviously isn't part of their ethos.

24 April 2026
Unprompted review
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Reply from Comfybedss

Hi Steven,

Thank you for your feedback.

We’re sorry to hear you feel this way, as this is not the experience we aim to provide.

We can confirm that all emails received were responded to within 4 minutes. We also understand your concerns have been raised, and a replacement gas piston has been arranged with our delivery partner, who has been instructed to attend and fit this for you.

We trust this resolves the matter.

Rated 4 out of 5 stars

Ottomen single bed

The bed arrived within the time slot given and seems to be good quality. Delivery guys were not too keen to put bed upstairs but when I pointed out that the bedrooms were all upstairs they then carried it up. Overall I would recommend this company

23 April 2026
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Reply from Comfybedss

Thanks so much for your feedback, we really appreciate it! Glad you’re happy with the bed and that everything was sorted on delivery. Thanks again for recommending us 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Very reliable Company

Very reliable Company. They kept me informed of when I should expect my mattress. I had text with a date and time. Then a text with exact time and on the morning of the delivery I had a phone call to say they were 20 minutes away. Excellent service.

14 April 2026
Unprompted review
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Reply from Comfybedss

Thanks so much for your kind words! We’re really glad the updates and delivery experience worked well for you. Enjoy your new mattress 😊

Regards
Comfybedss Customer Support

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