Banner for Comfybedss

ComfybedssReviews 

2,170
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items like bed bases and mattresses are well-made, sturdy, and offer great value. The delivery service is frequently highlighted as efficient and professional, with many appreciating the helpful and respectful staff who often go above and beyond to assist with placement. However, some customers also noted occasional issues with delivery tracking and communication regarding delivery dates, leading to uncertainty. A few other people also felt that there were instances of damaged items upon arrival or missing parts, which required further resolution.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting efficient and problem-free processes... See more

Product

Clients share positive opinions on product quality, with many impressed by the construction, materials, and... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the construction,... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising the delivery teams for being... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the overall process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order the bed base on line. Great choice of colours and drawer options to select from. Delivery was on the specified day and within the allotted time window. The driver called 30 minutes be... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with our bed and headboard. I love the colour which certainly makes a difference in our bedroom. Only one negative comment which doesn't warrant taking away a 'star' is that messag... See more

Company replied

Rated 5 out of 5 stars

really impressed with the quality when it arrived. The fabric feels lovely, the finish looks smart and the bed feels strong and well made. Before placing the order, I spoke to one of the sales pe... See more

Company replied

Rated 5 out of 5 stars

Great customer service when ordering, knowledgeable & advised all I needed to know. The Blanket box is gorgeous, love the colour & fabric. Wonderful quality for the price & exactly what I wanted. P... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Mattress Store

Our Promise to You

Written by the company

We're Committed to Our Customers
At Comfybedss, our customers are at the heart of everything we do. We promise to deliver quality products, reliable service, and a seamless shopping experience every time. Your trust means everything to us, which is why we’re committed to being transparent, responsive, and going above and beyond to ensure your satisfaction. Thank you for choosing us, we’re here to make your experience the best it can be.

Our Shipping Promise

Free 2-Man Room Of Choice Delivery

Experience hassle-free delivery with our premium service! Our skilled 2-man team will deliver your order directly to your room of choice, ensuring careful handling and precise placement. Whether it’s the master bedroom or a guest room, we take care of the heavy lifting so you don’t have to. All at no extra cost – because convenience and customer satisfaction are our priority!

Contact info

FLASH SALE ⚡️

15% Off Site-wide With Code: EXTRA15

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,170)

1,017 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

quality made bed

quality made bed
very sturdy and easy to put together our was a single ottoman bed with side lift which I thought would be really hard to put back down but the gas struts had been adjusted to just the right strength which makes it easy

21 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your great feedback, we’re really glad to hear you found the bed sturdy and easy to put together. It’s good to know the lift mechanism is working just right for you as well. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Excellent product and delivery

Excellent bed base as advertised. Delivery by the best team, very professional, polite, mindful of property, helpful and did the job expertly . I paid for unwrapping , assembly of new bed and disposal of old one. This was all done to my satisfaction. Brilliant !

27 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks so much for your kind words, we’re really pleased everything went smoothly and that the team looked after you so well. Glad you’re happy with the bed and the service 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Made and delivered in good time

Made and delivered in good time, bed seems well made and sturdy.

28 April 2026
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re really glad everything was made and delivered smoothly and that you’re happy with the quality. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Delivered on time and placed where…

Delivered on time and placed where required, the bed is for my daughter who said it's very comfortable.
Very good value for money

28 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your kind words, we’re really glad everything arrived on time and was set up just how you needed. Great to hear your daughter is happy and comfortable too 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Good bed recommended

Good bed, updated all the time and excellent delivery service

28 April 2026
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re really glad you’re happy with the bed and that everything was kept updated for you. Great to hear the delivery service impressed as well 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

A smooth process from start to finish

A smooth process from start to finish. I started by ordering sample swatches to ensure I chose the correct fabric for my bed, these came very quickly. Next I ordered the side lift ottoman storage bed, king size, which is just perfect. I love the base meaning no dust accumulating on stored items. The lift is so easy, despite having a pretty heavy orthopaedic matress ontop. Delivery was quick and a timeslot was given with a call ahead, and set up was very simple. Highly recommend.

3 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks so much for your detailed feedback, we’re really glad everything went smoothly from start to finish. Great to hear the samples helped you choose the right fabric and that you’re happy with the ottoman base and how easy the lift is to use.

We’re pleased the delivery and setup met your expectations too. Enjoy your new bed 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Great product

Great product, lovely helpful staff and delivery. i would recommend this company

17 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your kind words, we’re really glad you’re happy with the product and that the team looked after you. We really appreciate the recommendation 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Good quality for the price point

Efficient. Good customer services. Mattress and Bed great quality for the price.

22 November 2025
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we’re really glad you found everything efficient and that you’re happy with the quality for the price. Enjoy your new bed and mattress 😊

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

We ordered two beds beds are great…

We ordered two beds beds are great communication on delivering could do with some improvement we were left wondering what was going on

24 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your feedback, we really appreciate it.

We’re pleased to hear you’re happy with both beds. We’re sorry to hear the delivery communication wasn’t as clear as it should have been and that it left you unsure — we understand how important updates are during that stage.

Your feedback has been noted as we continue to improve this area.

Thanks again for your support.

Rated 4 out of 5 stars

Good overall experience

Product as described. Good communications and delivery service .

22 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thank you for your review, we really appreciate it.

We’re pleased to hear the product met your expectations and that you were happy with the communication and delivery service.

Thanks again for your support.

Rated 1 out of 5 stars

AWFUL AWFUL AWFUL

Honestly, I'm giving 1 star because you can't give less. Awful company, rude staff, don't respond to negative emails, put the phone down on you when they're caught off guard, and worst of all lie. Great customer service obviously isn't part of their ethos.

24 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Hi Steven,

Thank you for your feedback.

We’re sorry to hear you feel this way, as this is not the experience we aim to provide.

We can confirm that all emails received were responded to within 4 minutes. We also understand your concerns have been raised, and a replacement gas piston has been arranged with our delivery partner, who has been instructed to attend and fit this for you.

We trust this resolves the matter.

Rated 4 out of 5 stars

Ottomen single bed

The bed arrived within the time slot given and seems to be good quality. Delivery guys were not too keen to put bed upstairs but when I pointed out that the bedrooms were all upstairs they then carried it up. Overall I would recommend this company

23 April 2026
Comfybedss logo

Reply from Comfybedss

Thanks so much for your feedback, we really appreciate it! Glad you’re happy with the bed and that everything was sorted on delivery. Thanks again for recommending us 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Very reliable Company

Very reliable Company. They kept me informed of when I should expect my mattress. I had text with a date and time. Then a text with exact time and on the morning of the delivery I had a phone call to say they were 20 minutes away. Excellent service.

14 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks so much for your kind words! We’re really glad the updates and delivery experience worked well for you. Enjoy your new mattress 😊

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Beds delivered as ordered

Beds delivered as ordered. The headboards provided the only difficulty. The screw holes seemed misaligned. However we coped!

21 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, we really appreciate it! Glad everything arrived as expected, and sorry to hear about the issue with the headboards – that’s not the experience we want. If you need any help with this, feel free to reach out and we’ll be happy to assist 😊

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Great purchasing and delivery…

Great purchasing and delivery experience. Prompt delivery and friendly guys. We appreciated being kept updated on the day on arrival time. We paid extra for our old, dismantled bed frame to be taken away and this was done promptly. We purchased the zip and link bed and I would say the fabric and the way in which they have been attached is nice, but the items reflect the price we have paid. So perhaps not as sturdy material as we are used to but fit for purpose and reflective of the price.

17 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks for your detailed feedback, we really appreciate it! Glad to hear you were happy with the delivery and service, and that everything was handled smoothly on the day.

We understand your point on the materials — we always aim to offer good value for money, so it’s great to hear it met expectations overall and is doing the job well. If you ever need anything further, we’re always here to help 😊

Regards
Comfybedss Customer Support

Rated 3 out of 5 stars

Order deliverd on time

Order deliverd on time
Disappointed with the mattress. Onlu had it since the beginning of March and already it is starting to sag in the middle

24 March 2026
Comfybedss logo

Reply from Comfybedss

Thanks for your feedback, and we’re glad delivery went smoothly.

We’re sorry to hear about the mattress — that’s not what we want for our customers. Please get in touch with us directly and we’ll be happy to look into this for you and help put things right 😊

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Bed is lovely best nights sleep I’ve…

Bed is lovely best nights sleep I’ve had in ages. Only problem is the mattress protector didn’t arrive at the same time and still waiting for it to arrive.

20 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Thanks so much for your lovely feedback, we’re really glad you’re enjoying the bed and getting a great night’s sleep!

Sorry about the mattress protector delay — that’s not ideal. Please drop us a message and we’ll check this for you and make sure it’s sorted as quickly as possible 😊

Regards
Comfybedss Customer Support

Rated 5 out of 5 stars

Good beds

Good beds, comfy mattress.
their communication is great and good delivery!

17 April 2026
Comfybedss logo

Reply from Comfybedss

Thanks so much for your kind words! We’re really glad you’re happy with the bed, mattress and the service 😊

Regards
Comfybedss Customer Support

Rated 4 out of 5 stars

Delivery

Delivery was great on time and we were called to say they are on the way.
The bed was for my disabled sister who took delivery of the bed.
They refused to take away the mattress - we did pay for this service. They were then given a tip and yes a miracle happened they took the mattress!!
Now my sister is unable to use the divan drawers as they are taped under the divan.
Surely the drivers should have taken the tape off.
The problem has now been rectified very quickly and efficiently.
It was down to a new computer glitch.

18 April 2026
Unprompted review
Comfybedss logo

Reply from Comfybedss

Hi Joanna,

Thank you for your feedback, we really appreciate you bringing this to our attention.

We’re pleased to hear delivery was on time and that you were kept informed. However, we’re very sorry to hear about the issues you experienced with the mattress removal and the drawers.

We have contacted you via email regarding this, and I believe our delivery partner has also been in touch to get this sorted for you.

We’re really sorry for the inconvenience caused and appreciate your patience.

Rated 4 out of 5 stars

Very comfortable bed

Very comfortable bed; it looks good too. Minor problem with missing glides which the firm put right.

21 March 2026
Comfybedss logo

Reply from Comfybedss

Thank you for your review, we really appreciate it.

We’re pleased to hear you’re happy with the comfort and look of the bed. We’re also glad the issue with the missing glides was sorted quickly for you.

Thanks again for your support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look