Combined Insurance (Canada) Reviews 

2,260
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,623 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and professional, often highlighting their patience and helpfulness in clearly explaining various options. Reviewers appreciate the no-pressure approach, enabling them to make informed decisions about products carefully tailored to their specific needs and budget. The overall service experience is frequently described as smooth, easy, and efficient, with many noting the clear communication and comprehensive explanations provided. Customers also highlight the excellent product knowledge and diverse range of options available, ensuring they find suitable and beneficial coverage.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their knowledge,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for being helpful,... See more

Service

People report positive experiences with service, often highlighting the knowledge and helpfulness of staff... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, smooth, and painless.... See more

Product

Customers had positive experiences with product, praising the excellent quality and comprehensive nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Debbie Shearer has been friendly, accommodating, with no pressure felt in the presentation of the products available. She made buying insurance, which for me in the past has been stressful, incredibly... See more

Rated 5 out of 5 stars

I would like to thank Chris Disono, Combined representative, for making the process very smooth and easy. He was friendly, helpful, and honest. He explained the benefits and offers clearly and enthusi... See more

Rated 5 out of 5 stars

Matthew Faye was fantastic. Even when my husband gave him the side eye because I asked 41 million questions, Matthew said “nope I’m the same way with all the questions” and he just kept answering the... See more

Company replied

Rated 5 out of 5 stars

The representative was very great in letting me know that i needed to continue getting the paperwork/emails signed or it would have to be redone. She checked in regularly to ensure that we were doing... See more


Company details

  1. Insurance Company
  2. Disability Insurance Company
  3. Health Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Agency
  6. Life Insurance Agency

Written by the company

At Combined Insurance Company, we are on a mission to make the world of supplemental insurance easier to understand so you can feel confident you’re well covered. Powered through Chubb, we provide individuals, families, and businesses the supplemental benefits they need to help fill in coverage gaps and take insurance protection further.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

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4.8

All reviews

(2,260)

2,039 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

The customer service support I got from my agent Stephanie was easy to understand and easy to join her knowledge and experience gave me the trust and reliability needed when it comes to insurance of any kind I never thought I would be excited about life insurance

1 July 2026
Rated 5 out of 5 stars

Representative (Chris Disono) was very…

Representative (Chris Disono) was very helpful, thorough, accommodating, credible and honest. He was also sincere in providing info based on our needs and what we can afford to pay, which for us, is extremely important. Thank you very much, Chris!

1 July 2026
Rated 5 out of 5 stars

Heart centred leader

Tamara leads with her heart and pure illuminated intentions, she actively listens and I appreciate her approach in gathering information through her curiosity and discernment when going through the offerings of what is best suited for her clients. I appreciate her taking time away from her family on a holiday to come to connect with me in my community.

1 July 2026
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with this office. A special thank you to the representative who helped me throughout the process. They were honest, patient, professional, and took the time to explain everything clearly. I truly appreciated their guidance and support. It's not easy to find someone who genuinely cares about helping people. I highly recommend this office to anyone looking for reliable and trustworthy insurance service.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Charity was fantastic at explaining our options and how each product would work in the best interest of our family.

24 June 2026
Rated 5 out of 5 stars

I had an excellent experience with my…

I had an excellent experience with my agent, Abigale, she ensured that I felt welcomed and valued. She was professional and detailed in her delivery and I look forward to working with her again in the future.

23 June 2026
Rated 5 out of 5 stars

Awesome experience

Awesome experience. Rachel answered all of my questions and made the experience pretty smooth. I am happy with my choices.

1 July 2026
Rated 5 out of 5 stars

Having the right person explain all the…

Having the right person explain all the options that well befit my situation. Not trying to just make a sell.The experience was relaxing and enjoyable. The person that I talked to was very friendly and informative and did an excellent job. I now have peace of mind knowing that I will be covered for life. Thanks

30 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

Thank you so much for your wonderful feedback! We are delighted to hear that your experience with us was so positive and that you feel confident about your coverage. We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

I am an agent.

I am an agent.
And I believe in and know the value of all our products, this is the reason why I got several policies for my family and I.
These are products that everyone needs.

28 May 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

Thanks for the review!

Rated 5 out of 5 stars

Great company

Representative was respectful and polite. Reviewed existing policy and explained new policy available. Was not wearing a name tag or uniform with the company name on it or driving a company vehicle. Would have been more comfortable if representatives had clear identification beyond a business card.

13 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

We appreciate your feedback and are glad to hear our representative was respectful and helpful. We understand your desire for clearer identification and will review our policies to enhance customer comfort and security during interactions.

Rated 5 out of 5 stars

She was very professional intelligent…

She was very professional intelligent have a nice personality 💯 %

23 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

Thank you so much for your wonderful feedback! We are delighted to hear that your experience with us was so positive and that you appreciated our team's professionalism and pleasant demeanor.

Rated 5 out of 5 stars

Service was very professional and…

Service was very professional and thorough. Great doing business with Byron Williams.

23 June 2026
Combined Insurance (Canada) logo

Reply from Combined Insurance (Canada)

We're so glad to hear our service was professional and thorough. We appreciate your kind words!

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