If I could put 10 stars I would! The lady i spoke with was absolutely amazing and so understanding and kind. Wished me luck on my driving test and was incredibly helpful. I’ve had bad experiences with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Abby was really helpful and polite , helped me with updating my account. Thank you Abby and also Collingwood has been really good and gives you time to pay your insurance on time assisting with a free... See more
Company replied
I spoke to a lady today, I can’t quite remember her name I think it began with a ‘L’, but she got me sorted really quickly. She even gave me advice about having a paracetamol and two bananas before my... See more
Company replied
Today I spoke with georgie she was absolutely brilliant, kind and friendly explained everything perfectly and made the experience very smooth! Honestly chuffed she was the one who took my call after b... See more
Company replied
Company details
About Collingwood Learner Driver
Written by the company
Learner Driver Insurance
We're Collingwood Insurance, an award winning Learner Driver Insurance provider offering Short-term and Annual insurance options.Our Learner Insurance helps provisional licence holders get extra driving practice in their own car, or in a friend or family member’s car, with no risk to the vehicle owners policy!
With Collingwood there's no black box to install in your car and there's no curfew on when you can learn to drive.
Plus, our insurance covers you to take your driving test in your own car!
Get a quote at the links below and start learning to drive today.
Additional benefits of Collingwood Learner Driver Insurance:
- Free Courtesy Car*
- Add a Parent or Spouse
- Accelerated No Claims Bonus**
- Windscreen Cover*
- Reduced Excess Using Approved Repairers
- UK Call Centre
- Immediate Online Documentation
- 24 Hour Claims Helpline
- Flexible Payment Options
- Optional Personal Accident Cover
- Optional Breakdown Cover
- Optional Key Cover
*Depending on the level of cover chosen **Terms conditions and underwriting criteria apply
Contact info
Collingwood House, NE29 6AR, North Shields, United Kingdom
- 0345 470 0014
- learners@collingwood.co.uk
- collingwoodlearners.co.uk
4.6
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jessica’s call and how helpful she was
Jessica was amazing and able to relate as a learner as well she was absolutely amazing with the way she was explaining her customer service was amazing it felt like speaking to a friend that gives great advice and also being provided a similar process for my insurance that was amazing for me honestly I couldn’t of thanked her more she was lovely
22 July 2026
Reply from Collingwood Learner Driver
Hi Wiktoria,
Thank you so much for your kind words! We’re delighted to hear that Jessica was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Marie,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Kind Regards,
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Marie,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Georgie was absolutely fantastic
Georgie was absolutely fantastic! She explained everything clearly and nothing was too much trouble. Would definitely recommend Collingwood Insurance. Thanks so much.
22 July 2026
Reply from Collingwood Learner Driver
Hi Mrs Hayton,
Thank you so much for your kind words!
We’re delighted to hear that Georgie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Great customer service from Nick!!
Great customer service today from Nick. From the moment I spoke to him i knew I'd chosen the right company. Nick explained everything thoroughly and his customer service skills were excellent. If you want great customer service and a great product then this is the go to company. Keep up the great work Nick, your a credit to Collingwood and they are lucky to have such a dedicated and professional member of staff 👍
21 July 2026
Reply from Collingwood Learner Driver
Hi Gary,
Thank you so much for your kind words!
We’re delighted to hear that Nick was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Spoke with Georgia so so helpful helped…
Spoke with Georgia so so helpful helped me to change my son over to another car very friendly and great customer service
21 July 2026
Reply from Collingwood Learner Driver
Hi Sarah,
Thank you so much for your kind words!
We’re delighted to hear that Georgia was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sneaky Cancellation Charges
Very sneaky £40 cancellation charge buried in the T&C's. You have no choice but to cancel the insurance once your learner passes and yet Collingwood have the cheek to charge you for the same. Even if you let the policy run for the full 12mths and expire, they do a cross check with the DVLA if your learner now holds a full driving license and will charge you regardless.
Judging by the numerous similar reviews across the internet many others have fallen foul of this buried in the T&C's - Shame on you Collingwood, crafty way of making the premium look cheaper than it is in reality.
21 July 2026
Unprompted review
Reply from Collingwood Learner Driver
Hi,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Adam,
Thank you so much for your wonderful feedback! We’re delighted to hear that Abi was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
The modern day highway robbery scam!
This insurance service is a complete scam and their ‘customer service’ is a disgrace.
Having paid £244 for learner insurance for my son, he was then prompted to cancel his insurance when he passed his test. They are clearly actively scanning pass results. With 3-4 weeks still to run on the policy, I expected some refund. The recalculated premium showed £75 less than the original premium.
Imagine then receiving a demand for a £40 cancellation fee, supposedly ‘agreed to’ in the t’s and c’s. Oh, and the £75? Non refundable.
It’s a complete and utter scam. The policy exists to provide learner cover, the goal of which is to PASS their driving test. They ‘reward’ new drivers by CHARGING them for their efforts.
I was further informed that had we not cancelled the policy, they would automatically cancel, which would then have a future impact on insurance quotes for my son. That is not ok in any way.
When new drivers pass, the policy should cease. That is not the same as cancel. I will never use their services again and my advice to new customers is to avoid.
21 July 2026
Unprompted review
Reply from Collingwood Learner Driver
Hi,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Excellent service and really good…
Excellent service and really good customer service very helpful staff 100% 👍
20 July 2026
Reply from Collingwood Learner Driver
Hi Mick,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Jessica helped me on the phone on…
Jessica helped me on the phone on Tuesday the 21st she was very helpful and informative lovely ladie she doing a great job and deserves some recognition
21 July 2026
Unprompted review
Reply from Collingwood Learner Driver
Hi Customer of Cheese,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jessica was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards,
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Evie,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us—we’re here to help.
Kind Regards,
The Collingwood Team
Excellent customer service
Excellent customer service, Kim explored every option to find me the best deal A ***
20 July 2026
Reply from Collingwood Learner Driver
Hi Vikki,
Thank you so much for your wonderful feedback! We’re delighted to hear that Kim was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Excellent service Ryan was brilliant
Excellent service Ryan was brilliant, helped so much with questions answered them
20 July 2026
Reply from Collingwood Learner Driver
Hi Cheryl,
Thank you so much for your kind words! We’re delighted to hear that Cheryl was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
The collingwood staff was very helpfull…
The collingwood staff was very helpfull and was able to help me with my enquiry.
20 July 2026
Reply from Collingwood Learner Driver
Hi Roda,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Very helpful and explained everything…
Very helpful and explained everything very clearly
20 July 2026
Reply from Collingwood Learner Driver
Hi Hugh,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
It was amazing I got told all the information I needed and all my questions were answered
Jake was extremely helpful throughout the whole process of setting up my learner driver insurance. He took the time to explain the policy clearly, answered all of my questions patiently, and made sure I understood everything before I purchased the policy. He was friendly, professional, and made the whole experience straightforward and stress-free. Excellent customer service—I really appreciate all of his help and would highly recommend him. Thank you, Jake!
20 July 2026
Reply from Collingwood Learner Driver
Hi Umayma,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jake was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Caller was very helpful and went…
Caller was very helpful and went through everything excellent phone service
20 July 2026
Reply from Collingwood Learner Driver
Hi Julie,
Thanks for the great review!
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
Very helpful customer service…
Very helpful customer service assistant. Knew exactly what my requirements were and sorted it straight away. Thanks.
20 July 2026
Reply from Collingwood Learner Driver
Hi Mr Bell,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Amazing
Perfect customer service always willing to help never had any problems with Collingwood they have always been a great company and helped me out loads
20 July 2026
Reply from Collingwood Learner Driver
Hi Toby,
Thank you so much for your lovely review and for sharing your positive experience with Collingwood.
Our team works had to create a great experience for all our customers and we appreciate your kind words.
We look forward to helping you in the future with any support you may need and wish you well in your endeavours to becoming a full licence holder.
Kind Regards
The Collingwood Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.