If I could put 10 stars I would! The lady i spoke with was absolutely amazing and so understanding and kind. Wished me luck on my driving test and was incredibly helpful. I’ve had bad experiences with... See more
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Abby was really helpful and polite , helped me with updating my account. Thank you Abby and also Collingwood has been really good and gives you time to pay your insurance on time assisting with a free... See more
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I spoke to a lady today, I can’t quite remember her name I think it began with a ‘L’, but she got me sorted really quickly. She even gave me advice about having a paracetamol and two bananas before my... See more
Company replied
Today I spoke with georgie she was absolutely brilliant, kind and friendly explained everything perfectly and made the experience very smooth! Honestly chuffed she was the one who took my call after b... See more
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Company details
About Collingwood Learner Driver
Written by the company
Learner Driver Insurance
We're Collingwood Insurance, an award winning Learner Driver Insurance provider offering Short-term and Annual insurance options.Our Learner Insurance helps provisional licence holders get extra driving practice in their own car, or in a friend or family member’s car, with no risk to the vehicle owners policy!
With Collingwood there's no black box to install in your car and there's no curfew on when you can learn to drive.
Plus, our insurance covers you to take your driving test in your own car!
Get a quote at the links below and start learning to drive today.
Additional benefits of Collingwood Learner Driver Insurance:
- Free Courtesy Car*
- Add a Parent or Spouse
- Accelerated No Claims Bonus**
- Windscreen Cover*
- Reduced Excess Using Approved Repairers
- UK Call Centre
- Immediate Online Documentation
- 24 Hour Claims Helpline
- Flexible Payment Options
- Optional Personal Accident Cover
- Optional Breakdown Cover
- Optional Key Cover
*Depending on the level of cover chosen **Terms conditions and underwriting criteria apply
Contact info
Collingwood House, NE29 6AR, North Shields, United Kingdom
- 0345 470 0014
- learners@collingwood.co.uk
- collingwoodlearners.co.uk
4.6
Excellent
17K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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I was given several options
I was given several options, and was offered to help further wherever she could. Very helpful, and I happy with the service. FAO Georgie ⭐️
15 July 2026
Reply from Collingwood Learner Driver
Hi MJ,
Thank you so much for your kind words! We’re delighted to hear that Georgie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards.
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Alec,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Jake was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards,
The Collingwood Team
Clear advice provided
Clear advice provided. Very knowlegable and helpful respresentative.
14 July 2026
Reply from Collingwood Learner Driver
Hi Maria,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Great for learner drivers
14 July 2026
Reply from Collingwood Learner Driver
Hi Nick,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Excellent Customer Service
Rang Collingwood Today for a quote for Grandson spoke to a very helpful and friendly person called Les and all done within 15 mins excellent service
14 July 2026
Unprompted review
Reply from Collingwood Learner Driver
Hi Rob,
Thank you so much for your wonderful feedback! We’re delighted to hear that Les was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards,
The Collingwood Team
Reply from Collingwood Learner Driver
Hi Amanda,
Thanks for the great review!
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
Alastair was very very helpful over the…
Alastair was very very helpful over the phone and friendly too !
14 July 2026
Reply from Collingwood Learner Driver
Hi Claire,
Thank you so much for your wonderful feedback! We’re delighted to hear that Alastair was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
I spoke with the adviser (Kim) she was…
I spoke with the adviser (Kim) she was a fantastic help and support and my grandson and I are extremely happy with the learner insurance and service.
14 July 2026
Reply from Collingwood Learner Driver
Hi Dave,
Thank you so much for your kind words! We’re delighted to hear that Kim was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Easy to use and when needed advice and…
Easy to use and when needed advice and help given over phone was explained in understandable terms.
6 July 2026
Reply from Collingwood Learner Driver
Hi Isla,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Much easier to get cover for twins…
Much easier to get cover for twins leaner insurance. It felt overwhelming looking for insurance online. Greg was very easy to set this up with . He needs 5stars
13 July 2026
Reply from Collingwood Learner Driver
Hi Nichola,
Thank you so much for your wonderful feedback! We’re delighted to hear that Greg was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Nice and easy no hassle thank you
6 July 2026
Reply from Collingwood Learner Driver
Hi Daniel,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us—we’re here to help.
Kind Regards,
The Collingwood Team
Customer service rep was fantastic
Customer service rep was fantastic, understood exactly what I wanted and why and sorted it for me on the phone. Price was really reasonable and all documents etc were available exactly as the rep said. Thank you!
13 July 2026
Reply from Collingwood Learner Driver
Hi Melanie,
Thanks for the great review!
We’re always delighted to hear when our customers have had a positive experience with us and have taken the time to share your thoughts with us.
If we can help with anything in the future, we are always here on hand to help with any queries or questions you have.
Kind Regards,
The Collingwood Team
Fair Charges from Collingwood?
The ability to speak with a human agent was refreshing and one whose first language was english was appreciated. Megan was patient and clear at all times - including the only aspect of the process which left me a little dissapointed.
This was the section where if the policyholder passes their test mid to 3/4 way through the annual policy time period (i.e. 7-12 months) - an additional charge is liable to the policyholder of up to £40.00 - in our case an additional 18% charge on top of the premium. As this is a policy which requires to be cancelled once the learner diver passes their test - there being no choice - it seems quite a kick in the teeth that once you pass to have to pay an additional charge. It is almost as if Collingwood are punishing the learner driver for their success/achievement.
Given insurance companies already charge huge premiums for new young drivers, to get another charge from your learner policy for passing your test seems to be unfair. For many years insurance companies have whittled down the value to be refunded to a policyholder should they cancel during the policy period - it has reached an all time low when the policyholder has to now pay the insurance companies more to leave a contract which no longer covers them!
For Example, say you have a learner policy costing you an annual premium of £213.50. Then for whatever reason you cancel your policy - whilst you don't expect a pro-rata refund, the following charges apply:
- Fixed £75 broker fee
- Sliding scale of devaluing fee from 25% to 100% of the remaining premium.
- Then an additional fixed £40 cancellation administrative fee.
So, this means if you cancel the policy after month 6 - YOU owe Collingwood more money!!! They call it an administration fee - bot when it is potentially 18% of the premium - it loses credibility.
Again, if you are using the policy for the duration of the entire year - then you only pay the initial £213.50 premium. Then when you renew - you start again, and can judge how long it may take for the learner to pass their test. Just make sure you read the small print!!!
13 July 2026
Unprompted review
Reply from Collingwood Learner Driver
Hi Stuart,
We're delighted to hear that Megan provided a positive experience and that you found her patient, clear and helpful throughout your contact with us. We will ensure your comments are passed on to her and her manager.
We also appreciate your candid feedback regarding the charges that may apply when a learner driver passes their test and the policy is cancelled before the end of the policy term. We understand why this can feel frustrating, particularly when passing a driving test is such a significant achievement and milestone.
We aim to be transparent about all fees and charges so our customers can make an informed decision before taking the policy out. However, we recognise that this does not lessen the disappointment you have described and we value your comments regarding how these charges are perceived by our customers.
Customer feedback plays an important role in helping us review and improve our products, services and communications. Thank you again for taking the time to share both your positive experience with Megan and your concerns regarding our policy charges.
Kind Regards
The Collingwood Team
Carol was really nice and she talked me…
Carol was really nice and she talked me through the options and what is best for me to do and it was very helpful
13 July 2026
Reply from Collingwood Learner Driver
Hi Kyle,
Thank you so much for your kind words! We’re delighted to hear that Carol was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Lorna made the process more tolerable!
13 July 2026
Reply from Collingwood Learner Driver
Hi Patrick,
Thank you so much for your kind words! We’re delighted to hear that Lorna was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
Collingwood Learner Insurance - I would NEVER purchase EVER again!
They apply a 'short period scale' & broker fee on cancellation which is in small print terms but because of financial impact it is not transparant at point of sale & should be.
I paid £225 for annual car insurance policy for son whilst learning & under provisional licence. Exactly 4 months on he passes his test, they deduct 60% of annual premium because cancelled 4 months into policy. By time broker fee & £40 cancellation fee (this £40 charge is detailed at point of sale) i have been refunded £5.85 of £225 premium paid!!!!!
10 July 2026
Unprompted review
Reply from Collingwood Learner Driver
Hi Tracey,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Natasha was well informed
Natasha was well informed, clear with the information and quote and more than was friendly. It was a pleasure to speak to someone in a call centre that I could actually understand!
11 July 2026
Reply from Collingwood Learner Driver
Hi Andrew,
Thank you so much for the 5* review and for taking the time to share your experience. We’re delighted to hear that Natasha was helpful in the service you received and that he/she made a positive impact on you.
Providing excellent customer service is truly important to us, and your feedback helps motivate us to stay on track and strive for the best.
If you ever need further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards.
The Collingwood Team
I purchased leaner insurance for my…
I purchased leaner insurance for my daughter over the phone this morning (11/07/2026) with Georgie. Georgie was extremely helpful answering the questions and queries we had and put our mind at ease, great customer service. Price was competitive and reasonable. I will be recommending Collingwood to friends and family.
11 July 2026
Reply from Collingwood Learner Driver
Hi Neelam,
Thank you so much for your wonderful feedback! We’re delighted to hear that Georgie was able to provide you with helpful advice and support.
If you need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
Kind Regards,
The Collingwood Team
Kim the lady on phone sorted it all
Kim the lady on phone sorted it all, very efficient and professional.
4 July 2026
Reply from Collingwood Learner Driver
Hi David,
Thank you so much for your kind words! We’re delighted to hear that Kim was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
The staff are friendly and very helpfill
11 July 2026
Unprompted review
Reply from Collingwood Learner Driver
Hi Paul,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
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