Collective Reviews 

282
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable pricing, noting that the membership model makes treatments accessible without breaking the bank. People also highlight the fast shipping, secure packaging keeping medications cold, and the supportive medical team that always answers questions promptly. Some reviewers were not happy with customer support response times and overall communication channels. A few customers mentioned experiencing unexpected delays, noting that getting answers or resolving medication issues took multiple attempts and caused frustration. However, most consumers still remain very satisfied with the excellent service and value provided.

What people talk about most

Product

Clients share satisfaction on product, frequently highlighting fast shipping with secure, cold packaging and... See more

Customer service

Consumers find customer service to be positive, highlighting fast response times and helpful support through... See more

Response time

Customers had positive experiences with response time, frequently highlighting that support agents and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love collective. I signed up and the process was very fast. They put a lot of effort into packaging! Those small things matter in a world of many telahealth options. I've taken 6 doses and can say w... See more

Company replied

Rated 5 out of 5 stars

This is my first time using a GLP-1, and I am so happy I decided to use Collective. The instructions are clear, my doctor is responsive, and the guides are truly helpful. I also received my prescripti... See more

Company replied

Rated 5 out of 5 stars

Amazing company - They don’t BS you and lie saying they are “FDA approved/certified”, the package was still cold even on a hot summer day, shipping was super fast and customer service has been wonde... See more

Company replied

Rated 5 out of 5 stars

For the first time, I can afford a GLP-1 and Collective has made it smooth sailing. I have struggled for years to lose weight and was extremely discouraged. I found Collective via Reddit and the ent... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Medical Clinic
  4. Weight Loss Service
  5. Wellness Program

Written by the company

Collective is taking on the high cost of healthcare with a simple conviction: the medicines changing people’s lives shouldn’t be priced beyond their reach. Our membership model pools our members’ collective buying power to negotiate the lowest prices from licensed US pharmacies and put the savings where they belong: with the people paying for care. We’re starting with doctor-prescribed, third-party tested compounded GLP-1s, which also comes with ongoing medical and nutrition support. There are also no price hikes when your dose increases, and no bulk medication purchases. Behind Collective is Gunnar Lovelace, co-founder of Thrive Market, who helped make organic groceries affordable for millions of American families. After experiencing the benefits of GLP-1s himself, he saw another industry overdue for a price reset. GLP-1s are just the start. Collective is expanding into longevity treatments and supplements, bringing the same demand for affordability to the next wave of care. Because medical progress means very little if the people who need it can’t afford it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(282)

278 reviews in the last 12 months

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Rated 5 out of 5 stars

Real deal

Real deal. Great pricing. Easy instructions. So far I am satisfied.

12 October 2026
Collective logo

Reply from Collective

Thank you so much for sharing!

Rated 5 out of 5 stars

This was the only way I could ever…

This was the only way I could ever afford to get healthy, I’m so thankful to have found Collective! It has changed my life. From price to customer service, the licensed MD, to packaging and fast delivery, I would recommend highly.

28 October 2026
Rated 4 out of 5 stars

I love the company

I love the company. Fantastic prices, fast delivery, complementary Ondanstron for possible nausea. They seem to be going through growing pains right now because they are mostly fantastic. A timely response to customer care questions seems to be slower now. Also no phone number to actually speak with a human. Hopefully, once they grow and train more customer care reps those issues will become a distant memory. A solid A-

28 October 2026
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Reply from Collective

Thank you so much for the thoughtful feedback! We're glad to hear that so much of your experience has been positive. We also appreciate you recognizing that we're growing quickly, and you're absolutely right that our response times haven't always been where we'd like them to be. We're actively working to improve that experience as we grow. Thanks for your patience and for being part of Collective!

Rated 5 out of 5 stars

Thorough

On time, well packaged,thorough instructions and good communication on website

28 October 2026
Collective logo

Reply from Collective

Thank you so much for sharing! We're happy to have you with Collective!

Rated 5 out of 5 stars

Im on week 6 and Very pleased with my…

Im on week 6 and Very pleased with my experience so far! It was easy to get started and I have had no issues getting my vials and they make it easy. They are very responsive to any questions and their website is easy to navigate and find the information i need.

28 October 2026
Rated 5 out of 5 stars

Highly recommended!

I’ve had a fantastic experience using Collective Health so far! Anyone who has tried to get coverage for GLP1s knows that navigating with standard insurance is a huge headache, but Collective Health made it incredibly smooth and stress-free. They also make it so affordable, my insurance won't cover it so it would make me pay hundreds of dollars just for a month's worth of medicine. Their platform is transparent and easy to navigate, and their support team is exceptionally helpful and responsive. It is incredibly refreshing to deal with a health benefits platform that actually feels like it’s working with you rather than against you. Highly recommend!

17 September 2026
Rated 5 out of 5 stars

Collective is the third company I have…

Collective is the third company I have tried using Trizipitide and they are hands down the best. Customer care and customer communication is their number one priority and they go above and beyond to make sure your journey will be successful. Yes there is an upfront cost, but if you do the math, you are saving a bundle compared to the other companies. Also, I feel their medication, fits my body and needs better than other trizipitide meds I've used (less side effects).

27 October 2026
Rated 5 out of 5 stars

Great experience

Switching to collective has been one of the best decisions, I've made, they have been so helpful and prompt on every level from the beginning. Affordable pricing, fast delivery and great customer service. Can't say enough good things about this company.

9 October 2026
Rated 5 out of 5 stars

Joining Collective and switching from…

Joining Collective and switching from my previous provider was very easy and straightforward. Their healthcare provider reviewed my application and health history within 24hours. Interacting/communicating with the Doctor was easy. My prescription was sent to the pharmacy on day, was shipped on Monday, received in 2days, and it was still cold!

9 October 2026
Rated 5 out of 5 stars

Awesomeness

Truly, the best experience I’ve had yet with GLP one providers hand down

28 October 2026
Collective logo

Reply from Collective

Incredible! Thank you so much for sharing!

Rated 5 out of 5 stars

Collective is hitting on all cylinders!

From my perspective, Collective is hitting on all cylinders. Customer service and delivery speed are great! The business model, the website and portal interface are easy to understand and use. I like the ability to pause or reschedule refills. Improvements that could be taken into consideration is delivering two or three vials at a time vs monthly and perhaps offering a couple more reputable pharmacies and compound additives or additive free GLPs

27 October 2026
Rated 5 out of 5 stars

Excellent

So far best experience I’ve had with a glp-1 provider! The website is easy to navigate, medicine is shipped quickly, answers to any questions are received and answered quickly as well! Packaging is the best by far also! Love getting the anti nausea meds just in case! The needles could be better but it gets the job done!

1 September 2026
Rated 1 out of 5 stars

I have used Ro which utilizes Lilly for…

I have used Ro which utilizes Lilly for their GLP1.
Tried this one a year later, fasting and eating seafood. Have not lost anything on week 5 and dose increased.

This seems like a scam on my end vs Ro/Lilly.

28 September 2026
Unprompted review
Collective logo

Reply from Collective

We're sorry to hear that your experience hasn't met your expectations. We understand how frustrating it can be when you're not seeing the progress you'd hoped for.

Responses to GLP-1 medications can vary from person to person, particularly during the early stages of treatment.

We've requested some additional information through Trustpilot so we can look into your experience more closely. We'd appreciate the opportunity to better understand your concerns and help.

Rated 5 out of 5 stars

Collective is great!

Website is straightforward and easy to use. Shipping is as promised. High quality medication and supplies.

27 October 2026
Collective logo

Reply from Collective

Thank you so much for sharing! We're happy to have you with Collective!

Rated 5 out of 5 stars

Collective has exceeded my…

Collective has exceeded my expectations. They were thorough, met all recommendations for safety, and by far had the best pricing that I’ve found in 2 years. The Dr addressed my concerns, gave guidance, and then the Pharmacy shipped very quickly. They are the 1st companies delivery that actually arrived with ice packs that were still partially frozen. I’m confident in offering a referral discount for this company.

28 October 2026

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