stay away from cointree. signed up did a deposit and it never hit my account. support gives some excuse about me being with an online bank.
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See what reviewers are saying
My experience using cointree is always easy and positive, unlike other exchanges Ive used. If I have a question, they get back to quickly to solve the issue. Happy
Company replied
I'm constantly needing to email support to query why I can't withdraw my own funds. Nothing on their T's and Cs suggest a settlement timeframe needs to be allowed for but it would appear this is the c... See more
Company replied
Till today, investing in Crypto is still a myth. It’s associated with the “win big” and “lose big” mentality. We get so used to financial regulations. Central bankers are not happy when they can’t reg... See more
Company replied
Company details
- #6 of 6 best companies in Cryptocurrency Service
Written by the company
Cointree is a leading cryptocurrency exchange making crypto easy since 2013. Purchase bitcoin, ethereum and over 170 cryptocurrencies instantly.
Contact info
Melbourne, Australia
- 1300 389 414
- cointree.com
You should know
3.7
Average
580 reviews
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cointree
Hi Nick,
We’re sorry to hear about your experience.
We strive to provide clear and reliable service to all our customers, and it’s disappointing to know we may not have met your expectations.
Someone from our support team will reach out to you directly to address your concerns and assist further.
Thank you for bringing this to our attention, and we’re here to help resolve any issues you may have experienced.
Kind regards,
The Cointree Team
Pretty trash app very glitchy
Pretty trash app very glitchy. Also it’s guaranteed they will place your account on lock after the first few transactions. Once they do that they take days to response. I prefer Coinbase
6 December 2024
Unprompted review
Reply from Cointree
Hi Jay,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to let us know.
We’re always working to improve the app and our services to ensure a smooth experience for our customers. If you experienced delays or glitches, we’d like to understand more about what happened so we can address these issues.
Please feel free to reach out to our support team directly, we’re here to help and ensure a better experience moving forward.
Kind regards,
The Cointree Team
Intuitive Interface
As a newish Crypto investor I find Cointree is easy to use and intuitive. I can get an instant view of my portfolio and the market. Definitely recommend Cointree.
4 December 2024
Unprompted review
Reply from Cointree
Hi Stuart,
We're thrilled to hear that you're finding Cointree easy to use! Your kind words and recommendation mean a lot to us.
We're here to support you on your crypto journey, so please don't hesitate to reach out to our friendly support team if you ever have any questions or need assistance.
Kind regards,
The Cointree Team
The first deposit takes time
The first deposit takes time, don't stress. I paid via payID and it hit my account a couple of days later. The next transfer was instantaneous.
Good functionality (when you get used to it) except you can't seem to view any coin price outside of 24 hours. This needs to be fixed!
I've also now withdrawn without any drama.
1 December 2024
Reply from Cointree
Hi there,
Thank you for your feedback!
We're pleased to hear your deposit was successfully processed and that subsequent transfers were quicker. It's common for the first deposit to take longer due to verification, but we’re happy it went smoothly afterward.
If you try withdrawing funds, the process is simple, and our support team is available if needed.
Thanks again, and feel free to reach out with any questions!
Kind regards,
The Cointree Team
I’ve found the app easy to use and the…
I’ve found the app easy to use and the real time updates.
Once you learn to navigate you will love this app and it’s easy to get use to.
30 November 2024
Reply from Cointree
Hi Matthew,
Thank you for your feedback!
We’re delighted to hear you’ve found the app easy to use and appreciate the real-time updates. We strive to offer a seamless experience, and it’s great to know you’re enjoying it.
If you need any assistance, we’re always here to help.
Regards,
The Cointree Team
Poor choice of cryptocurrencies (Can't…
Poor choice of cryptocurrencies (Can't buy SUI)
Very large spreads
25 November 2024
Unprompted review
Reply from Cointree
Hi Simon,
Thank you for your valuable feedback.
We recognize the importance of offering a broader selection, such as SUI, and are actively working to expand our range.
In terms of the spreads, we strive to maintain competitive rates, and your comments help us refine and enhance our service.
Should you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
The Cointree Team
It’s such an easy way to buy and sell…
It’s such an easy way to buy and sell Bitcoin and Altcoins!
Uncomplicated and efficient transactions!
Enjoy using the APP!
24 November 2024
Unprompted review
Reply from Cointree
Hi there,
Thank you for your kind words and feedback!
We’re delighted to hear about your positive experience. Your support means so much to us, and we truly appreciate you sharing it.
Kind regards,
The Cointree Team
It’s a very easy platform to navigate…
It’s a very easy platform to navigate and make trades. Fees are also extremely good
1 November 2024
Unprompted review
Reply from Cointree
Hi Dominic,
Thank you for your fantastic feedback!
We’re delighted to hear you’ve had a positive experience using our platform and found it smooth and user-friendly from the beginning.
We’re excited to keep supporting you on your investing journey!
Best regards,
The Cointree Team
You have solvedissue solved
You have solved the problem at the right time
19 November 2024
Unprompted review
Reply from Cointree
Hi,
Thank you for your amazing feedback!
We’re so pleased to hear that our service met your expectations and left a lasting impression. Delivering a smooth and welcoming experience is what we strive for every day!
Feel free to reach out anytime, we’re always here to support you.
Best regards,
The Cointree Team
easy to use
easy to use, quick to open account and trade. reasonable commission rate.
11 November 2024
Unprompted review
Reply from Cointree
Hi,
Thank you for your amazing feedback!
We’re so glad to hear the platform is meeting your needs. If you ever require assistance, don’t hesitate to reach out we’re always here to help!
Wishing you a fantastic rest of your day!
Best regards,
The Cointree Team
I am very new to crypto and always…
I am very new to crypto and always thought it was difficult to get into.But this Australian based app has made it simple,the help from the admin was second to none and I tested the refund speed an it was in my bank straight away.The App is easy to follow an use.I’m upset with myself i didn't jump on cointree earlier.
13 November 2024
Unprompted review
Reply from Cointree
Hi Wayne,
Thank you for sharing your feedback!
We’re thrilled to hear you’re having such a smooth experience with us. It’s fantastic to know we could help make your entry into crypto an enjoyable one.
Kind regards,
The Cointree Team
Reply from Cointree
Hi there,
Thank you for your feedback!
We’re thrilled to hear you had such a positive experience! Thank you for sharing your feedback, it means a lot to us.
Kind regards,
The Cointree Team
Reply from Cointree
Hi Ronald,
Thank you for the fantastic review!
We’re delighted to hear that you had a smooth experience joining Cointree. If you ever need assistance, our friendly support team is here to help.
Welcome to Cointree!
Best regards,
The Cointree Team
The app is so cointree app. easy to use
The app is so easy to use. The purchase to buy coin is very simple and you can always store a little cash ready for your next purchase. I would highly recommend the coin app.
2 November 2024
Unprompted review
Reply from Cointree
Hi Karen,
Thank you for recommending us!
We're delighted that you find the app straightforward and convenient!
It’s great to know you’re enjoying the features.
Kind regards,
The Cointree Team
Your send limits are costing…
Your send limits are costing money,should be able to send min of 25$
31 October 2024
Reply from Cointree
Hi William,
Thank you for your review.
We’d love to understand your feedback a bit better.
Our send/withdrawal limits are set to cover network fees and ensure smooth transactions, but if there’s a specific issue or suggestion you have in mind, please feel free to share. We’re here to help!
Kind regards,
The Cointree Team
Easy to use platform
28 October 2024
Unprompted review
Reply from Cointree
Hi BB!
Thank you for the fantastic feedback!
We're thrilled that you’ve had a smooth and seamless experience with our platform.
If you ever need assistance, we’re here to help!
Regards,
The Cointree Team
Cointree tick all the boxes
Cointree tick all the boxes and make you jump through all the hoops. This assures them that you are who you say you are, and in for the right reasons. I believe they want to keep us safe from common modern scams etc. Thanks Cointree.
22 October 2024
Unprompted review
Reply from Cointree
Hi there!
Thank you for your kind words!
We’re committed to ensuring a secure experience for all our users, and it’s great to know our efforts are appreciated. Your trust means a lot to us.
If you ever need any further assistance, we’re always here to help!
Best regards,
The Cointree Team
Easy to use, all you need
Easy to use, platform is pretty straight forward. Everything you need.
15 October 2024
Unprompted review
Reply from Cointree
Hi Neil!
Thanks for your wonderful feedback!
We're thrilled to hear the platform is working well for you. If you ever need anything, we’re here to help!
Wishing you a wonderful rest of your day!
Regards,
The Cointree Team
Reply from Cointree
Hi Trish,
Thanks for the great feedback!
We’re thrilled to hear that our service met your expectations and left a positive impression. It’s always our goal to provide a seamless and welcoming experience!
We’re always here to help!
Regards,
The Cointree Team
I had withdrawal issues
I had withdrawal issues, had to get professional heIp but in the end was able to get it all out. AIIow me to help u if struggling with same.
18 September 2024
Unprompted review
Reply from Cointree
Hi there,
We’re sorry to hear about your experience.
Unfortunately, despite our efforts, we haven’t been able to locate your account or any details to verify your issue.
Our team takes all feedback seriously, and we’re more than happy to assist once we have the information required.
Please reach out to us directly so we can investigate further and ensure everything is resolved.
Thank you,
The Cointree Team
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