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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding managing crypto portfolios and tax reporting. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted a steep learning curve when first using the platform, finding the interface somewhat outdated. A few other people also felt that the support was more interested in closing tickets than providing useful replies, and in some instances, received incorrect answers that missed the point of their query.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for their... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

User experience

Consumers generally find the user experience to be positive, appreciating its ease of use for managing crypto... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and helpfulness. Many... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience reaching out to CT's support team. They got right back to me and resolved a stressful issue quickly. I have loved the application for years and was pleasantly surprised to find their... See more

Company replied

Rated 5 out of 5 stars

Great tool, using it for many of our clients to process their crypto assets. Many features with a ton of settings on how to calculate your taxes correctly. Fast loading pages even with 100k transact... See more

Company replied

Rated 5 out of 5 stars

Facing a problem is never fun, but it can happen. In such a case I appreciated that the Support of Cointracking did not play hide-and-seek and simply explained the (possible) cause, what they were doi... See more

Rated 5 out of 5 stars

I have had several problems with balances not being correct, and having the Full Service Team there to help sort things out has been a life saver. Julian has taken care of my account for 4 years and k... See more

Company replied


Company details

  1. Cryptocurrency Service
  2. Tax Preparation Service
  3. Tax Preparation Software

Written by the company

CoinTracking is the leading crypto portfolio tracker and crypto tax calculator in the market. Since 2013, CoinTracking has attracted over 1.1 million customers worldwide, including 25k+ corporate clients, with a portfolio value of over $41.5 billion. With CoinTracking, you can import your crypto trades from over 100+ exchanges by CSV or API, get your gains automatically calculated, manage your portfolio, and generate tax reports. CoinTracking supports all the newest trends like NFTs, DeFi, and DAOs to support your crypto journey. On top of its hundreds of importing options, CoinTracking offers 25+ advanced reporting features, 14 compliant accounting methods, a Full Service with professional accountants, tax reports for 100+ countries, and much more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

297 reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Durch den Tunnel ins Licht – dank Christiane!

Ich kann den CoinTracking-Support gar nicht genug empfehlen – besonders Christiane! Sie hat mir geholfen, meine Krypto-Transaktionen zu entwirren und alles korrekt in CoinTracking einzutragen. Ihre Arbeit war super präzise, gut organisiert und verständlich erklärt – selbst für jemanden wie mich, der vorher völlig den Überblick verloren hatte.

Besonders beeindruckt hat mich ihre Geduld und ihr Fachwissen. Sie hat die Dinge nicht einfach für mich erledigt, sondern dafür gesorgt, dass ich den gesamten Prozess verstehe. Dank ihr habe ich durch den Tunnel ins Licht gefunden.

Wenn du kompetente, zuverlässige und freundliche Unterstützung im Kryptobereich suchst, ist Christiane die richtige Ansprechpartnerin. Absolut erstklassig!

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I can’t recommend CoinTracking support enough – especially Christiane! She helped me untangle my crypto transactions and get everything properly set up in CoinTracking. Her work was super precise, well-organized, and explained in a way that actually made sense – even for someone like me who had completely lost track.

What really stood out was her patience and expertise. She didn’t just fix things for me, she made sure I understood the whole process. Thanks to her, I finally found my way through the tunnel into the light.

If you’re looking for competent, reliable, and friendly crypto support, Christiane is the one to go to. Absolutely top-notch!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

No hiding games or standard excuses

Facing a problem is never fun, but it can happen. In such a case I appreciated that the Support of Cointracking did not play hide-and-seek and simply explained the (possible) cause, what they were doing to resolve it, the actual status and how long it might take. I like this method/approach.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful support by Dr. Christiane Williams!

I have never experienced a support-interaction like this. Dr. Christiane Williams was kind, patient and extremly skilled considering her answers and crypto-taxes based knowledge.
I'm simply blown away. Great experience! Thank you for work!
Best regards.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Tax report done!

Hello Cointracking, especially Dr. Christiane Williams. Great support to get my tax report done! Really Thanks Christiane for your patience to answer all my emails! Fully support Cointracking.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Really useful

A little complicated in the beginning, but once you get the hang of it, a really useful tool.
I use it mostly for keeping my transaction history and generating a tax report for my crypto. So far, nothing bad to say (except the ancient look :)), and the support has been outstanding.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Christiane Williams, cointracking

My contact at cointracking is Christiane for a few years now and I couldn'd be more content about her professional competence and friendliness. She was able to solve every single problem throughout these years. Five stars!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Affordable an efficient

For what it does, CoinTracking is quite affordable. I used to use another service, but CT is way more cost-effective. it's a little old-school, but it works.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Helpful but could use a design overhaul

CoinTracking gets the job done, especially for tax reporting. However, the interface feels a bit outdated, and it takes a while to get used to. Once you do, it super powerful, but they really should modernize the design,

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Pretty useful

It took me a hot minute to make it work, but the support team is superb and pretty much led me through the entire process. Got my tax report done quickly and now I think I'll give the portfolio tracking option a go.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Best deal on the market

Best deal on the market. Easy to register. There is an option to sign up anonymously without email. It was easy to import the data from all of my exchanges and wallets. In most cases I used API integration. For some I've used CSV import. Some transactions required my manual work, but hopefully it was comfortable to edit them with the bulk editor. Also, it was helpful to have backups. System works fine with almost 15k transactions.

There are a lot of useful reports, for example "Realized and Unrealized Gains" and Tax-privileged Coins (Short & Long). There is also NFT Center.

Customer support is responsive and very helpful.

I created my tax report quickly and without any problem. Cool that there is integration with Turbotax.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Integration with a lot of exchanges

Cointracking's integration with various exchanges makes tracking my trades seamless. Importing data is quick and painless, and it keeps my portfolio up to date automatically. Highly recommend for active trades.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Accurate Reporting

The accuracy of Cointracking's reports is impressive. It handled my complex transaction history with ease, and the tax reports were spot on. It has become an essential part of my crypto toolkit.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Comprehensive Support

Cointracking's support team is fantastic. They helped me through the initial setup and import issues. Now, I can't imagine managing my crypto portfolio and taxes without it. Worth every penny!

6 July 2024
Unprompted review
Rated 5 out of 5 stars

User-friendly interface

Was skeptical about Cointracking at first due to its interface, but it turned out to be very user-friendly. The import process is straightforward. and the tax reports are incredibly detailed. Very satisfied with my choice.

3 July 2024
Unprompted review

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