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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding managing crypto portfolios and tax reporting. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted a steep learning curve when first using the platform, finding the interface somewhat outdated. A few other people also felt that the support was more interested in closing tickets than providing useful replies, and in some instances, received incorrect answers that missed the point of their query.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for their... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

User experience

Consumers generally find the user experience to be positive, appreciating its ease of use for managing crypto... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and helpfulness. Many... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience reaching out to CT's support team. They got right back to me and resolved a stressful issue quickly. I have loved the application for years and was pleasantly surprised to find their... See more

Company replied

Rated 5 out of 5 stars

Great tool, using it for many of our clients to process their crypto assets. Many features with a ton of settings on how to calculate your taxes correctly. Fast loading pages even with 100k transact... See more

Company replied

Rated 5 out of 5 stars

Facing a problem is never fun, but it can happen. In such a case I appreciated that the Support of Cointracking did not play hide-and-seek and simply explained the (possible) cause, what they were doi... See more

Rated 5 out of 5 stars

I have had several problems with balances not being correct, and having the Full Service Team there to help sort things out has been a life saver. Julian has taken care of my account for 4 years and k... See more

Company replied


Company details

  1. Cryptocurrency Service
  2. Tax Preparation Service
  3. Tax Preparation Software

Written by the company

CoinTracking is the leading crypto portfolio tracker and crypto tax calculator in the market. Since 2013, CoinTracking has attracted over 1.1 million customers worldwide, including 25k+ corporate clients, with a portfolio value of over $41.5 billion. With CoinTracking, you can import your crypto trades from over 100+ exchanges by CSV or API, get your gains automatically calculated, manage your portfolio, and generate tax reports. CoinTracking supports all the newest trends like NFTs, DeFi, and DAOs to support your crypto journey. On top of its hundreds of importing options, CoinTracking offers 25+ advanced reporting features, 14 compliant accounting methods, a Full Service with professional accountants, tax reports for 100+ countries, and much more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am satisfied with CoinTracking

I am satisfied with CoinTracking. On the one hand, you have a clear overview of your trades and, on the other hand, you have detailed information. The tax report is clear. It can be downloaded as a PDF or Excel file. CoinTracking is not cheap, but it is worth every penny. I recommend it.

9 January 2026
CoinTracking logo

Reply from CoinTracking

Thank you very much for your great review 😊

We’re happy to hear that CoinTracking gives you both a clear overview and detailed insights into your trades and that the tax reports meet your expectations. Your feedback that it’s worth the investment really means a lot to us.

If you have any further questions, feel free to reach out to us anytime.

Best regards,
your CoinTracking Team

Rated 5 out of 5 stars

Good

I've been using Cointracking for years and find it good and easy tò use. However, there's a major problem: some sort of error that I can't resolve, and there is no customer service available to help. Basically, my dashboard shows that I have a negative amount of a Coin, and I don't know where it's missing, since I've checked all the calculations and they are correct, and in the "exchange balance" that coin doesn't appear to be missing from any Exchange. But this affect tax calculations...

Update: The customer service contacted me kindly and we resolved the issue. Thank you Cointracking

1 January 2026
CoinTracking logo

Reply from CoinTracking

Hi Stefano,

Thank you for sharing your experience and for using CoinTracking for so many years, we really appreciate that.

We understand how frustrating it can be to see a negative coin balance on the dashboard, especially when everything else appears correct and it directly impacts tax calculations.


Our support team is available 24 hours a day and happy to take a closer look at this together with you. Please reach out to us at support@cointracking.info
, and we’ll review your account in detail and help you get this sorted.

We’re confident we can find the cause and resolve it with you.

Best regards,
Your CoinTracking Team

Rated 5 out of 5 stars

Ideal toolbox for analytics and tax reporting

The analytics & tac reports is a great help
to maintain my portfolio and provide all required tools to steer and control profit and loss
Great Tool and a good choice👍🏼

2 January 2026
CoinTracking logo

Reply from CoinTracking

Thank you so much for the kind words!

Best regards,
Your CoinTracking Team

Rated 5 out of 5 stars

Outstanding tool

Even for little trades per year a essential tool to determine tax liability.
Fair pricing scaled according to range of transactions.

22 December 2025
CoinTracking logo

Reply from CoinTracking

Thank you very much for your positive feedback.

We are glad to hear that CoinTracking is helpful for you even with a smaller number of trades and supports you in determining your tax obligations. We truly appreciate your kind words about our pricing model and your recommendation.

Furthermore, we wish you a happy new Year!

Best regards,
Your CoinTracking Team

Rated 5 out of 5 stars

Perfect tracking and transaction…

Perfect tracking and transaction history plattform for different wallets and exchanges.

19 December 2025
CoinTracking logo

Reply from CoinTracking

Thank you for your kind feedback!

We wish you happy holidays and a happy new year.

Best regards,
Your CoinTracking Team

Rated 5 out of 5 stars

Support of Dr. Williams outstanding

Fast responses and best support from Dr. Christiane Williams attitudes were providing me with great help in crypto history clearance.

22 December 2025
Unprompted review
CoinTracking logo

Reply from CoinTracking

Thank you for your feedback! We are very happy to hear that Dr. Christiane Williams could quickly and competently help you in setting up your account.

If you have any further issues, feel free to contact us.

Wishing you happy holidays!

Best regards,
Your CoinTracking Team

Rated 5 out of 5 stars

Amazing support team

Amazing support team! Every problem gets fixed really quickly.

18 December 2025
CoinTracking logo

Reply from CoinTracking

Thank you so much for your feedback!

Best regards,
Your CoinTracking Team

Rated 4 out of 5 stars

Fast and reliable service for complex crypto data

I recently had my entire CoinTracking account professionally prepared, and overall I’m very satisfied with the service.

The communication was very fast and efficient, and all of my issues were resolved without any problems. My data was processed quickly and reliably, which was especially important due to a tight deadline with the tax office. From a technical and professional standpoint, everything worked out smoothly.

The only small downside was the form and tone of some emails, which could have been a bit more polished and professional. However, this did not affect the quality of the actual work.

All in all, a very good and dependable service, especially if you need fast and competent support for complex crypto tax data. I would definitely use the service again.

8 December 2025
CoinTracking logo

Reply from CoinTracking

Thank you for taking the time to share such a detailed review. We are really glad to hear that the preparation of your account went smoothly and that we could support you quickly and reliably, especially with a tight deadline.

We also appreciate your honest note about the form and tone of some emails. That kind of feedback helps us improve, and we will take it to heart, so our communication matches the quality of the work you received.

Thanks again for your trust. Feel free to reach out for any recommendations or issues.

Best regards,
Your CoinTracking Team

Rated 5 out of 5 stars

It is easy to connect the exchange accounts

It is easy to connect the exchange account to CoinTracking.
Today I downloaded the report and sent it to the tax department.
Let's wait if there'll be further requests.

6 December 2025
CoinTracking logo

Reply from CoinTracking

Thank you for your feedback. If you have any questions, feel free to let us know.

Best regards,
Your CoinTracking Team

Rated 5 out of 5 stars

Had the best support experience with…

Had the best support experience with Dr. Christiane Williams. Very quick response times, solved every problem that I had and furthermore learned a lot during the process.

25 November 2025
Unprompted review
CoinTracking logo

Reply from CoinTracking

Thank you so much for your positive feedback. It was a pleasure to work with you!

Best regards,

Dr. Christiane Williams
CoinTracking Team

Rated 5 out of 5 stars

Quick response

Quick response. Solved the problem.

21 November 2025
Unprompted review
CoinTracking logo

Reply from CoinTracking

Thank you for the kind feedback. It means a lot to hear that we were able to reply quickly and get everything sorted for you. We really appreciate you taking the time to share your experience, and we are happy to have you with CoinTracking.

Best,
Your CoinTracking team

Rated 5 out of 5 stars

Reconciling Cointracking Accounts

The process, although taking quite some time, went smoothly with Cointracking keeping me informed all along with where they were with the service they were providing. Communication was good and expectations were realistic.

20 November 2025
CoinTracking logo

Reply from CoinTracking

Thank you so much for taking the time to share this. We know these things can sometimes take longer than anyone would like, so it is really nice to hear that the experience still felt clear and well guided from start to finish. Thanks again for your trust and for being with CoinTracking.

Best,
Your CoinTracking team

Rated 5 out of 5 stars

very comfortable creating tax reports

All necessary tasks like import, transparency and creating the final tax reports worked without any problem. the resulting reports are 100% what I expected to get.

13 November 2025
CoinTracking logo

Reply from CoinTracking

Thank you for sharing. It is awesome to hear that everything from the imports to the reports ran smoothly for you, and even better that the final results matched exactly what you were hoping for. We put a lot of care into making steps reliable and clear, so your words really mean a lot to us.

Best,
Your CoinTracking team

Rated 5 out of 5 stars

Need to name and praise Dr

Need to name and praise Dr. Williams personally due to her outstanding support and excellent communication!

6 November 2025
Unprompted review
CoinTracking logo

Reply from CoinTracking

Thank you so much for your positive feedback. It was a pleasure to work with you!

Best regards,

Dr. Christiane Williams
CoinTracking Team

Rated 4 out of 5 stars

Overall Great Software

I've been using cointracking for my crypto accounting for several years and it's been great. It took me a while to find them but I'm glad I did. It's feature-rich, responsive, and has integration with several exchanges and wallets. It's always nice to easily download a ready-to-go tax report at year-end. The support team is also quite responsible and knowledgeable.

The only downside is that I've seen some unexpected changes to the numbers (same report run a few months later gives different outputs). I suspect silent software changes/bug fixes may be the explanation. Also, I've seen random variance that no one can explain. It appears to be some software glitch possibly related to fx rates and time zone considerations. I always keep backups and screenshots of my work to stay grounded.

Nevertheless, overall, I recommend this product and trust that the team will continue to enhance and stabilize it.

8 November 2025
CoinTracking logo

Reply from CoinTracking

Thank you for sharing your detailed review and for using CoinTracking for so many years. We are happy to hear that you enjoy the wide range of features, the exchange and wallet integrations, and the convenience of generating tax reports. It also means a lot that you found our support team responsive and knowledgeable.

Regarding the occasional changes you noticed in report results: in most cases this is caused by changed tax report settings or by transactions that were modified or newly added before generating a new tax report. If you ever notice something that does not look right or have any questions, please feel free to contact us at any time. We are always here to help.

Thank you again for your recommendation and your trust.

Best,
Your CoinTracking Team

Rated 2 out of 5 stars

I received a scam call using this…

I received a scam call using this platform. I asked me to make a deposit because the account is suspended.

Not sure if the platform is legit or not, but even it it is one of the problems comes from the fact that the scammers can create/change a bogus account with the target user details (name and email).

7 November 2025
Rated 5 out of 5 stars

Fast even with 100k transactions.

Great tool, using it for many of our clients to process their crypto assets. Many features with a ton of settings on how to calculate your taxes correctly. Fast loading pages even with 100k transactions.

We tested many tools on the market and are using a handful of them in our work but Cointracking is definitely the best one.

3 November 2025
CoinTracking logo

Reply from CoinTracking

Thank you so much for your amazing review and the five stars!

We’re thrilled to hear that you’re using CoinTracking for your clients and that it performs well even with such a large number of transactions.

We truly appreciate that you’ve tested multiple tools and still consider CoinTracking the best choice. Your trust means a lot to us!

Best regards
CoinTracking Team

Rated 5 out of 5 stars

Excellent customer support

I've used CoinTracking for a number of years to report my US and German crypto taxes. This year customer support, Gaby in particular, was extremely helpful with an issue I was having, and helped me troubleshoot the reports until I was able to solve the issue.

13 October 2025
Unprompted review
CoinTracking logo

Reply from CoinTracking

Thank you for taking the time to share your experience. It means a lot to hear that you have been using CoinTracking for your US and German taxes for so long. I am really glad I could help you work through the issue this year and get your reports sorted out.

If anything else comes up or you need a hand in the future, you can always reach out to me.

Best,
Gaby
CoinTracking Team

Rated 5 out of 5 stars

I had an excellent experience with the CoinTracking support

I had an excellent experience with the customer support team! They were highly responsive, addressing my query promptly. The representative was knowledgeable, friendly, and provided clear, step-by-step guidance to resolve my issue. Their professionalism and willingness to go the extra mile left me thoroughly impressed. Highly recommend their service!

19 September 2025
Unprompted review

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