Cointal Reviews 

54
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I joined trying to purchase XRP and things didn’t go as planned, so after chatting almost everyday with customer service without solutions I’ve decided to close my account and now they don’t want to... See more

Company replied

Rated 1 out of 5 stars

Same as a lot of people; money paid is taken out immediately, but releasing crypto currency from your account to your cold wallet DOES NOT HAPPEN. Instead gets stuck for months. I have lost around... See more

Rated 1 out of 5 stars

lol three good reviews on the same day all of a sudden on Oct 13th, that doesn't look fishy at all :P Worst experience with Cointal, none of my withdrawals were ever completed, they are just proces... See more

Rated 1 out of 5 stars

I would write me. My lawyer told me where you are located and my travels will bring me into your office, have some Great coffee and laugh now. Laugh a lot.

Company details

  1. Money & Insurance

Information provided by various external sources

The Coin Portal (Cointal) is a Peer to Peer cryptocurrency marketplace. It’s also the first Peer to Peer Ripple and Ethereum marketplace. Our objective is to simplify the purchase of cryptocurrencies by connecting sellers with buyers, and offering endl...


Contact info

  • Loveridge Road 63, NW6 2DR, London, United Kingdom

  • cointal.com

You should know

1.3

Bad

TrustScore 1.5 out of 5

54 reviews

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1.3

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(54)

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Rated 1 out of 5 stars

Do not use Cointal

Do not use Cointal. I was trying to trade back in February for some XRP with a user named SamB. My account was hacked for 91 Ethereum. They are currently being sued. do not use them.

31 July 2018
Unprompted review
Rated 4 out of 5 stars

Easy to use and fast help

Used their service to sell BTC for bank transfer, the buyer took a lot of time to respond and I opened a dispute. The support intervienned rapidly and the problem got fixed during the same day. Will certainly use them again to sell my BTC.

11 July 2018
Unprompted review
Rated 1 out of 5 stars

SCAM escrow site

This site is operated by scammers. "Traders" will lure you into depositing your crypto into cointal in order to provide escrow for a trade at probably a very attractive exchange rate. But the "trader" will either claim he never received the payment, or that he sent you the crypto (but actually didn't). A dispute will then be opened (by you or him) but the "admin" will side with the scammer because they are the same people!! Many cases have been reported, with victims being scammed of 63 ETH, 27 ETH, 53000 XRP, 91 ETH, and 484,000 XRP. Additionally their listed office is a fake; nobody from cointal works at "63 Loveridge Road". Also, their phone number is a VOIP number, they are probably not actually in the UK. To find out more, search for these 2 terms: reddit cointal

Note: the scammer is using the same whatsapp number to both "provide customer service support" as cointal staff, and ALSO using to pretend to be a trader on cointal to try to get people to join cointal.

11 July 2018
Unprompted review
Rated 1 out of 5 stars

scammed me for 2BTC

scammed me for 2BTC, did a small transaction with them and then they ripped me off for this, they then block you from the site and ignore your emails. DO NOT USE THIS SITE YOU WILL GET SCAMMED.

10 July 2018
Unprompted review
Rated 1 out of 5 stars

Beware - we are suing them!

Its now been 30-days since we requested our 15 ETH withdrawal and we have still heard nothing form cointal not via mail or chat and nor have they sent out our withdrawal to our address (0x2D566D4c9855fC030923f7FCF81b3354296e1178). This is against their own rules and general polices which state 15-30 min at max, not above 30-days.

They leave us no options other than to sue them Coinket ltd in European court if they don’t solve this in upcoming 5-days, until 05/07/2018. We will also have to publish this to our youtubers who we support with mining-equipment with names as VoskCoin, The Modern Investor, I Love Crypto & DataDash as a potential red flag for scam, they will surly love to pick up on this story as their views will sky rock in no time. If this turns out to be true and you Cointal insist to not send out our withdrawal we will also open a public case against you where everyone you had not send her or his withdrawn coins to will be able to contribute to make our voice in the European court heard. We hope we don’t have to go so far and that we find our withdrawn coins 15 ETH in our wallet as soon as possible, 05/07/2018 at the latest.

Best Regards
User Cometz

28 June 2018
Unprompted review
Rated 4 out of 5 stars

So I have just deleted a 1 star review…

So I have just deleted a 1 star review of Cointal that I wrote yesterday. I tried to withdraw my Bitcoin on Monday and hadn't recieved it by yesterday afternoon so started looking up reviews. I started believing that I'd been scammed, however, today my Bitcoin has been sent to me and is now safely stored in my hardware wallet. I've used Cointal many times this year and have found it a very reliable place to buy crypto. Only 4 stars this time because I still think 4 days to transfer crypto is not great. Thankyou Cointal.

22 June 2018
Unprompted review
Rated 1 out of 5 stars

Cointal.com Scam

I started selling with cointal.com back at the start of this year and I did not have a good experience at all. I got scammed for over $3k by someone who did a chargeback with his creditcard company with paypal. Unfortunately, I lost my crypto and my money. I then decided to not use paypal at all and just sell via standard bank transfer. After the drop in value of all the crypto's, I held off selling but kept my crypto in my cointal wallet where I thought it was safe. I remembered a couple of weeks ago that I still have these so I decided to withdraw them to my hardware wallet. Little did I know this was going to be a huge hassle and I was never going to get my crypto back regardless of how many times I emailed them and how many times I tried to live chat with them. I submitted the request on the 9th of May 2018 and at the time of writing, it is now the 21st of May 2018. I have spoken to a few other people regarding this same problem and they have all had the same experience, some even longer than me. I just don't see how hard it is to release a client's crypto when it is held in a separate client account. I am now led to believe this was all a scam in the first place

21 May 2018
Unprompted review
Cointal logo

Reply from Cointal

Hello Saif,
We are sorry you had such an experience, we have no control over how a trade occurs between you and another user, given the fact that we have no control over PayPal.

We do support trading with PayPal as long as each user knows about PayPal chargebacks, and how to protect themselves against chargebacks when using PayPal's service, as specified in this article: http://faq.cointal.com/marketplace/can-i-use-paypal-what-about-chargebacks

As for the locked funds, on our side an agent must have contacted you already with instructions to follow. Please do follow the instructions for that to happen.
We are very sorry for the inconvenience, but this will unfold nicely as it always does. Thank you for reaching out.

Rated 1 out of 5 stars

Cointal is for losing your coins

DO NOT USE Cointal

I had someone create a trade with me and not pay. He then cancelled the trade and withdrew the Ethereum from my account, despite the fact I had 2 factor authentication enabled.

Lost 62 ethereum.

DO NOT USE COINTAL

11 May 2018
Unprompted review
Rated 1 out of 5 stars

Never use cointal with paypal

Never use cointal with paypal . There are so many scammers and niether cointal or paypal will help you in getting your payment correctly from buyers. People scamed me for around $1000 and Cointal just banned the user but didn’t help me in getting my money or coins back.

27 April 2018
Unprompted review
Cointal logo

Reply from Cointal

Hello Vikram, we are sorry that such an event has occurred. As you may well know, we have no control over how a trade occurs between you and another user, given the fact that we have no control over PayPal.

As specified in this article http://faq.cointal.com/marketplace/can-i-use-paypal-what-about-chargebacks , we do recommend trading with PayPal with the necessary precautions since we cannot modify PayPal's functioning.
We could only help then with blocking such users from harming anyone else's interests. We have no control over a trade's ongoing more than you do.

If PayPal can advise on how to reverse this operation, or if any viable proof is asked, we will be happy to help. Feel free to contact us again about this matter over help@cointal.com

We thank you for your review, as we will work towards sensitizing our users about such events.

Rated 2 out of 5 stars

All was good

All was good, except one big major important and REALLY mandatory thing that you guys seem to forget or not give a damn about:
Sent XRP days ago, only got to my wallet today. And guess what? Market has fallen when I needed it most. So useless now, will have to hodl again.
Seriously guys, XRP was meant to be super fast. Now, it took around 7000 times the time it should take. Even exchanges don't do this.
Seriously, it sounds ridiculous but it's like two guys or something are dealing with the withdrawals.
Get it together. I'm leaving.

25 April 2018
Unprompted review
Cointal logo

Reply from Cointal

Hello Gambi, thank you for leaving us a review. We take our user's experience very seriously, especially if anything doesn't go the way it should.
We are very sorry that you had such an experience. As you know, our wallet provider sometimes does updates that leave some transactions on hold. If such an unfortunate event were ever to happen again, we invite you to contact us over help@cointal.com to see that through quickly.

We truly hope to see you back on our platform, Gambi.

Rated 1 out of 5 stars

Be Careful

I joined trying to purchase XRP and things didn’t go as planned, so after chatting almost everyday with customer service without solutions I’ve decided to close my account and now they don’t want to close it. PLEASE do your research about this site before u join because is hard to get out. Am still going through hell to get out even though I wasn’t able to do anything on there because they didn’t help.
Maybe it’s not for beginners.

25 March 2018
Unprompted review
Cointal logo

Reply from Cointal

Hello Sam, thank you for letting us know. Cases such as these can happen to be tricky on our compliance team side as they need to take irreversible decisions that might compromise some of our user's assets. We invite you to contact us again over help@cointal.com to resolve this issue.

Cointal was truly made for anyone to trade on, and we will make sure that you experience our platform a better way if we see you again, which we do hope.
Thank you for your review.

Rated 5 out of 5 stars

I’ve made more than 3k usd profit this …

I’ve made more than 3k usd profit this month by selling ethereum with itunes gift cards.
Their support is 24/7 available to assist you.
Thanks xo

13 January 2018
Unprompted review
Cointal logo

Reply from Cointal

Hi Jack, we are glad to be of assistance. Thank you for your review and for using our platform. We hope to see you again!

Rated 5 out of 5 stars

thank you cointal !

thank you cointal !! excellent team !! someone used chargeback on paypal and they were there for me until i got my money to my account again, thank you a lot i will always be using cointal, very great site

7 January 2018
Unprompted review
Cointal logo

Reply from Cointal

Baraa, we really appreciate your words, we will always help the best way we can. Thank you for your review and for being one of our precious users!

Rated 5 out of 5 stars

Very good marketplace

Very good marketplace, fast and helpful support, very simple interface, would recommend!

7 January 2018
Unprompted review
Cointal logo

Reply from Cointal

Hello Mohamed, thank you for your review! We hope that we will always be at the level of your expectations.

Rated 5 out of 5 stars

Great support

Great support! I like the website, very easy to use and the support is fast.

7 January 2018
Unprompted review
Cointal logo

Reply from Cointal

Hi Assmaa, we're glad that you have enjoyed your experience so far. Thank you for your review!

Rated 5 out of 5 stars

I had quite a lot of issues selling my …

I had quite a lot of issues selling my crypto elsewhere, I couldn't even get some debit, my own cash I mean. These guys just changed it. Peer-to-Peer, a really genius concept! Glad you've shown yourselves.
So apart from my recognition to you, I'd like to congratulate you for the energy you're proving daily: I mean your Live Chat. You guys solved in less than 5 minutes an issue that takes 7 days elsewhere.
Enough said I just love you guys

7 January 2018
Unprompted review
Cointal logo

Reply from Cointal

Hi Hanaa, thank you for the compliments! Our goal is for you to find help the fastest way, always there to assist. We're glad you get to cash out the way you want.

Thank you a lot for your support!

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