To be honest, I haven't even started using the service yet, but I've already encountered issues with KYC (my fault), and the support team has been helping me. They spent several days trying to resolve... See more
Company replied
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See what reviewers are saying
Stay away! Do not take a collateral loan from this exchange against your asset. They will liquidate you without giving you an opportunity to make the margin requirements. Chat support seems helpful... See more
Company replied
very good experience so far. very helpful also with customer support and answered all my questions and helped me basically step by step with loan. customer support replies straight away too. Wayne... See more
Company replied
CoinRabbit has been a great loan service resource! It's been efficient, quick, and approval friendly. No credit check, just a standard crypto collateral transfer...all within an hour. Based on your... See more
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Company details
About CoinRabbit
Written by the company
We are a leading cryptocurrency platform dedicated to helping you unlock the full potential of your digital assets. Whether you need instant liquidity, want to grow your crypto holdings, or trade seamlessly, we provide fast, secure, and user-friendly solutions—all while keeping your funds safe in top-tier custody.
Learn more
Why Choose CoinRabbit?
Borrow Instantly
Get crypto-backed loans in minutes with no credit checks or lengthy verifications.
Earn Passive Income
Grow your wealth with high-yield crypto savings accounts designed for flexibility and competitive returns.
Trade with Ease
Buy, sell, or exchange major cryptocurrencies effortlessly with our intuitive tools.
Top-Tier Security
Your safety is our priority. Funds are stored in secure cold wallets, protected by multi-layer authentication, real-time alerts, and whitelisting.
24/7 Human Support
Reach our dedicated team anytime—no bots, no delays, just real solutions.
Financial Freedom on Your Terms
CoinRabbit empowers you to leverage Bitcoin, Ethereum, and other major cryptocurrencies without selling.
Join thousands of users who trust CoinRabbit for transparent, secure, and innovative crypto solutions.
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Contact info
Kingstown, St. Vincent & Grenadines
- marketing@coinrabbit.io
- coinrabbit.io
4.5
Excellent
252 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CoinRabbit
Hey Mike, we’re glad you had a fast and smooth experience, that’s exactly what we aim for.
Russel very prompt and efficient
Russel very prompt and efficient - I had a withdrawal delay which Russel fixed within an hour - customer service on this platform is very good
3 May 2026
Unprompted review
Reply from CoinRabbit
Thank you for your feedback! We’re glad to hear that Russel was able to assist you promptly and resolve the withdrawal delay so quickly. We’ll be sure to pass along your kind words to him. Providing efficient and reliable support is very important to us, so it’s great to know you had a positive experience.
Awesome!!!
28 April 2026
Unprompted review
Reply from CoinRabbit
Dear Greg, thank you for your feedback!
We’re glad you had an awesome experience with us. That’s exactly what we aim for.
Outstanding help to correct an issue!
28 April 2026
Unprompted review
Reply from CoinRabbit
Thank you for your kind feedback! We’re really glad we could help resolve the issue and provide the support you needed.
Easy to use app
Easy to use app, reliable, good rates. Good percentage on the savings account as well. Check out the loans with coin rabbit!
24 April 2026
Unprompted review
Reply from CoinRabbit
Dear Andre, thank you for your great review!
We’re really happy to hear that you find the app easy to use and reliable, and that you’re enjoying the rates and savings features. It’s also great to see you exploring our loan options!
Really good experience with CoinRabbit…
Really good experience with CoinRabbit .. very easy to use , amazing service , thank you .
22 April 2026
Unprompted review
Reply from CoinRabbit
Thank you for your kind words!
We’re delighted to hear that you had a great experience with CoinRabbit and found our service easy to use. Providing a smooth and reliable experience is what we aim for, so your feedback truly means a lot to us.
Great customer support
Great customer support, Really helpful, and had great communication, provided necessary steps to helping me regain access to my account.
21 April 2026
Unprompted review
Reply from CoinRabbit
Dear Ahkeem, thank you for your thoughtful review!
We’re really pleased to hear that our support team was able to guide you through the process and help you regain access to your account. Clear communication and effective assistance are very important to us, so it’s great to know this made a difference in your experience.
The support team has been helping me
The support team has been helping me.
No scam.
17 April 2026
Unprompted review
Reply from CoinRabbit
Dear Pierre, thank you for your feedback!
We’re glad to hear that our support team has been able to assist you and that your experience has been positive. Providing reliable and transparent service is very important to us!
Support very responsive
Support very responsive. Loan worked great, Fees a bit high
2 April 2026
Unprompted review
Reply from CoinRabbit
Dear Joe,
Thank you for your feedback. We’re glad to hear that the loan worked well for you and that our support team was responsive throughout the process.
We also appreciate your honest note regarding the fees. We always strive to keep our terms transparent and competitive while maintaining the speed, flexibility, and security of our service. Your feedback is valuable and helps us continue improving.
Thank you for choosing CoinRabbit.
great service and support
great service and support
I bought btc at 120k, and then the price dropped. I needed some cash but selling btc doesn’t make sense at all, so my friend recommended me these guys. Really fast processing and helpful support. Definitely recommend it
2 April 2026
Unprompted review
Reply from CoinRabbit
Dear Paul,
Thank you for sharing your experience and for your recommendation.
We understand how difficult it can be when the market moves unexpectedly, especially after buying BTC near its peak. We’re glad we could help you access the funds you needed without having to sell your BTC, and that our team was able to make the process quick and smooth for you.
Thank you again for your trust and support, we’re always here if you need us.
The best service!!!
To be honest, I haven't even started using the service yet, but I've already encountered issues with KYC (my fault), and the support team has been helping me. They spent several days trying to resolve the problem, and eventually, they managed to fix it. It's very rare to encounter such respect, attention, and support. I'm grateful to the team for their efforts, and now I can confidently use CoinRabbit's services. Thank you again!
24 March 2026
Unprompted review
Reply from CoinRabbit
Dear Eduard, thank you so much for your kind words and for sharing your experience. We truly appreciate your patience while we worked through the KYC issue with you.
We understand how frustrating such situations can be, especially before you’ve even had the chance to start using the service, so we’re very glad our team was able to help and find a solution. Providing respectful, attentive, and reliable support is extremely important to us.
We’re happy to have you with us and hope your experience with CoinRabbit continues to be a positive one. If you ever need anything else, we’ll always be here to help.
Amazing customer support and incredible…
Amazing customer support and incredible company to invest in!
3 March 2026
Unprompted review
Reply from CoinRabbit
Dear Jeremy, thank you for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with our customer support team. Delivering responsive, professional, and reliable assistance is something we take great pride in.
Stay away
Stay away! Do not take a collateral loan from this exchange against your asset. They will liquidate you without giving you an opportunity to make the margin requirements. Chat support seems helpful until you ask to be contacted by anyone other then a bot.
In response to that response. You will see since February 4th I have been trying to get in contact with someone about a liquidation that happened in an over night session when I woke it was liquidated with no opportunity to satisfy the requirements. Every time Ian asked to speak to someone the response is the same. Someone will contact you in 2 business days. That is false, it’s also false to say you see I was satisfied with the last communication.
22 February 2026
Unprompted review
Reply from CoinRabbit
Hi Jacob,
We are sorry to hear you've got that experience. As we can see, from your last interaction with the service your were satisfied.
Our head of support will review your case and get back to you over email with the update.
UPDT As of 03.04 the loan has been restored, the issue has been resolved.
I was in the process of securing a loan…
I was in the process of securing a loan with CoinRabbit and Theo provided the information and support I needed to finalize the transaction. I couldn't find anything on the website or loan request area that told me what to expect if the value of my crypto decreased that would cause a liquidation of my asset. Theo spent time articulating how this worked and gave great examples of what to expect and how to rectify this situation without a liquidation. I usually am not a fan of chat only support but Theo knocked the lights out of my expectations.
28 January 2026
Unprompted review
Reply from CoinRabbit
Dear Kevin, thank you for sharing such detailed feedback. We’re glad Theo was able to clearly walk you through how liquidations work and what to expect in different market scenarios. It’s also great to hear that the support experience exceeded your expectations, even via chat. We’ll be sure to pass your kind words on to Theo. If you ever need further clarification or assistance, our team is always here to help.
Crypto Trends was Burying -- CoinRabbit Threw the Lifeline--Jump [and Explained the Shovel [(though, profitable)]
This is my second review for CoinRabbit, and overall, they've been fair and helpful in my dealings with them.
I've had multiple loans liquidated over time (including two involving XCN last night), which is always disappointing. That said, CoinRabbit went distance in certain situations.. After the major crypto market drop on October 10, they allowed me to buy back my liquidated XCN position -- a huge favor when the market was down ~20% overall. Anthony from Support worked with me patiently at least half a dozen emails in a few-hour window to make it happen. It wasn't cheap, but it let me recover and even profit a few months later when prices went lower.
So, many reviews highlight their impressively quick response times, and I can confirm that too. Even in this recent liquidation case, Mia replied to my inquiry in just one minute, quickly escalated my request for a review of the liquidation, and within a couple of hours, Theo provided a clear, detailed explanation of exactly why it occurred....
I had misunderstood how the auto ncrease feature works. I thought it would automatically top up collateral no matter how much (or little) was in my connected wallet to prevent liquidation entirely. Theo explained that it only draws from whatever funds are actually available in your wallet at the time; if that's not enough to cover the required amount and keep you in the safe zone, liquidation can still happen. It's a helpful tool for avoiding margin calls in many cases, but it's not unlimited or foolproof -- crypto volatility can still win out if your wallet balance is low (moral is to keep your crypto stocked on the platform you borow).
Despite the liquidations, I appreciate CoinRabbit's transparent support, willingness to accommodate in tough market conditions, and fast escalations. They're NOT A SCAM but not perfect (no platform is in this volatile space), but they've treated me fairly overall.
19 January 2026
Unprompted review
Reply from CoinRabbit
Dear Vince, thank you for taking the time to share such a detailed and balanced review. We truly appreciate you outlining both the challenges and the positive moments you’ve experienced.
Market volatility can be difficult, and we’re glad our team was able to support you during critical situations. We’ll be sure to pass your feedback to Anthony, Mia, and Theo.
Once again, we appreciate your thoughtful feedback and are glad to hear you’ve felt treated fairly overall.
Liars
I went to this site twice...My mistake...They lie about sending emails. I got liquidated back in October they said they will get back to me in 24 hours...I waited and sent another email and they said they are getting slammed and will get back with me. They never ever did . Then I was like ok I will try them again and same thing just got liquidated without emails being sent to top off and I know I activated the auto. So beware of them. They just keep lying about everything
17 January 2026
Unprompted review
Reply from CoinRabbit
Dear Riccardo, thank you for sharing your feedback. We are very sorry to hear that you had this negative experience unlike our other users. Please email us to support@coinrabbit.io so that we can investigate your issue, because now we have no info to proceed with.
Reply from CoinRabbit
Dear Martin, thanks a lot for the kind words, we’re really happy to hear that!
Great customer support A+++
I have been using the platform for 4 years every time I have an issue the customer service is flawless A++++
25 December 2025
Unprompted review
Reply from CoinRabbit
Dear Rafael, thank you for being with us for so many years and for sharing this feedback. We truly appreciate your trust and are glad to hear our support team has consistently met your expectations.
The Platform is great
The Platform is great, I will suggest to my friends. Very easy to use, and the support team is very good. Thank you for all your assistance, and I wish you all Happy Holiday Season.
18 December 2025
Unprompted review
Reply from CoinRabbit
Dear Jose, thank you very much for your kind words and for taking the time to share your experience. We’re happy to hear that you find the platform easy to use and that our support team was helpful along the way. We appreciate your trust and wish you a wonderful holiday season as well!
Great support and service
Great support and service. Very responsive and professional.
16 December 2025
Unprompted review
Reply from CoinRabbit
Dear Chris, thank you for your feedback! We’re happy to hear that you found our support responsive and professional. Providing reliable and timely assistance is something our team truly values.
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