Super easy from start to finish. Onboarding is quick and painless, the design is clean and intuitive, payment methods cover all the bases, and SEPA instant withdrawals are a genuine differentiator. Ha... See more
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See what reviewers are saying
I tried to withdraw my bitcoin cash coins 48hrs before a planned fork but 36hrs later and they still haven’t completed the transfer. I got fobbed off with things like ‘oh it’s just for your own securi... See more
With current exchanges refusing to work with clients in the USA, it's great to know that Coinmetro accepts them and my trading experience has been really smooth to date. Actually, I just used their s... See more
Company replied
If you wonder whether all the 5-star-reviews are Fake, they aren't! Coinmetro simply focuses on giving their users the best user feeling possible. It's a regulated Exchange which highly focuses on Sup... See more
Company replied
Company details
Written by the company
Coinmetro is an EU-licensed crypto platform offering fiat-crypto-fiat exchange services, crypto margin trading, copy trading, a primary issuance marketplace, multiple passive income opportunities, and instant fiat on & off ramps in EUR, GBP, & USD. The entire ecosystem is powered by its very own native utility token, XCM.
Contact info
Tartu Mnt 84a-203, 10112, Tallinn, Estonia
- +3726650272
- hello@coinmetro.com
- coinmetro.com
You should know
Replied to 66% of negative reviews
Typically replies within 1 month
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Coinmetro- ★★★★★
I use a few crypto exchanges and one of the best definitely is Coinmetro. Safe, good customer service, I really trust Them and recommend Them to others.
CoinMetro Sets the Standard for the Future of Banking
Love CoinMetro! Such a great company - trustworthy, transparent, and finally something that stands for people first. Customer support is top notch and the CEO/founder seems like a very intelligent, honest, and authentic guy really looking to build something amazing for the everyday person to use financially without getting taken advantage of, like with traditional banking systems. Looking forward to the day CoinMetro will replace traditional banks!
Awesome crypto exchange, always!!
Great crypto exchange with awesome work ethics and have always been the company that strive to always grow in the crypto market doing everything legitimately. Good show Coinmetro!!!
Great projects, great service
Great support team
Great support team, the exchange follows all the regulations, low fees. what else you want
Very patient and excellent customer…
Very patient and excellent customer service!
Quick and clear responses
Really happy with the help I've got from the CoinMetro team. I needed them for a few different questions, but they always stayed patient, but handled accurate. They even have a translated bot which makes it even better.
Thank you!

Reply from Coinmetro
Shoba was my customer service rep on…
Shoba was my customer service rep on the case, she was amazing! Responded fast, took care of the issue, and got back to me faster than I ever expected.
Using the exchange is a breeze as well, five stars
Trustworthy and easy to use for making…
Trustworthy and easy to use for making all kinds of investments. They are legit and will offer full support for all issues. We use them for the last 3 years without any issues.

Reply from Coinmetro
CoinMetro has Amazing Service!
CoinMetro spends a lot of time with their customers. They are one of the few exchanges where I have seen a raw order book with no fake volume. Furthermore, even as crypto changes or networks upgrade, they don't just leave you hanging wondering where your money is. They adapt and figure things out on the fly.

Reply from Coinmetro
One of the best exchanges out there!
Good, trustworthy regulated exchange, only had good experiences, except when they put a price floor on XCM, stupid idea, just let the market regulate the price, I don't get it.
Fees are the lowest around, and they list a lot of gems earlier than any other exchange, which lead to some people buying things like LINK when it was 17 cents. The community is awesome, and the CEO is a likeable approachable person who even does regular AMA's on YouTube where everyone can ask him questions live.
They also don't trade against their users like Binance or FTT did.
Overall I see a great future for this exchange since it's already regulated, and really transparent. You see what happens if you go with exchanges like FTX, Binance will follow in FTX footsteps soon, mark my words.

Reply from Coinmetro
Excellent Support
Rapid, human response, unlike other larger CEXs.
Shoutout to Shoba.

Reply from Coinmetro
Service Excellence
I wish to commend on CoinMetro's service support who was extremely patient and prompt with their replies with my constant queries. Highly recommended.

Reply from Coinmetro
transaction issue solved.
I had a problem with my transaction when depositing into Coinmetro, but they had responded to me on their 24 seven chat support and fixed my problem within a matter of minutes. Very satisfied with the support and the user-friendly trading platform.
Thank you

Reply from Coinmetro
Really great experience with CM
Really great experience with CM. Quick registration and verification, no fuss, no unnecessary questions. People in customer support always ready to help. I recommend it.

Reply from Coinmetro
Keine Auszahlung möglich
guten Tag, ich habe ein Konto bei CoinMetro und versuche seit Februar mir von dortmein Geld auszahlen zu lassen.
Ich habe vom support chat folgende Antworten erhalten:
---------------------------------------------------------------
you can leave the order there with the hope that there might be a buyer who comes along, but the other option is to cancel that order.
our team is working to reactivate the buy side of the order book, but it could take a few more months.
Please note that unfortunately, it is not possible to place a market sell order for XCM at the moment due to some liquidity issues we are facing on the buy side of the XCM order books. You can still place a limit order to sell your XCM; however, we cannot guarantee a timeframe on when this would fill due to the current circumstances.
Coinmetro will also not be party to any over-the-counter (OTC) deals for XCM.
We would like to assure you that our main focus right now is reactivating the XCM order books to regain liquidity on the buy side. We are in no way against our users selling their XCM. However, we also do not want to act in contrast to our main goal of reactivating the order books.
In the meantime, please be aware that there are still ways you can use your XCM on the Coinmetro platform:
- XCM Staking - Make passive income and earn multi-asset rewards by staking your XCM with the MARs (Multi-Asset Rewards) program - one of the industry's best passive income plans,
- Margin Collateral - XCM can now be used as collateral on the margin platform. The feature allows you to use our Margin product even when just holding XCM.
We sincerely apologize for any inconvenience. Thank you for your patience and understanding while we sort this matter.
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Ich würde mich freuen, Ihre Meinung dazu zu hören. Ist das eine seriöse Vorgehensweise? Vielen Dank. Mit freundlichen Grüssen, Susanne K.

Reply from Coinmetro

Reply from Coinmetro
Excellent quality and trustworthy
I've used this for;
- fiat on/off ramps and successfully depositing and withdrawing GBP and EUR with ease
- FLUX Staking
- ETH swaps
It's a great company and has fantastic customer service. I had an IM chat with Alejandra who immediately resolved some issues I was having and it was fixed within 2 minutes. User friendly and nice UI - best CEX available in terms of safety and trust.

Reply from Coinmetro
I had never heard of Coinmetro
I had never heard of Coinmetro, until I was referred by a friend. I personally never look at referral programs as I just want to buy and hold, but if you have a good following, then I can see it making sense here.
I was quite surprised that I had never heard of Coinmetro, and I'm very pleased with experience so far. Knowing that they do not just list any coin, or token and actually investigate the projects behind tokens before listing them makes this company feel like a real boutique exchange and not some monster exchange listing rug-pull tokens.
Customer support is a 10 out of 10 here. Fast and super helpful. I even learned a thing or two about margin.
Overall, a great exchange with good liquidity on the common coins like BTC and ETH.
Keep watching this one. Crypto is getting into a new phase, and after regulation is done with the big boys, I can see a scenario for Coinmetro as a "last man Standing".

Reply from Coinmetro
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