I was betrayed and lost more than € 5000 ! I was invited to invest very friendly, but after I asked to withdraw my profit of more than € 60000 they asked me first to pay again for a commission, and... See more
Company replied
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See what reviewers are saying
Basics are checking out, one of the easiest options for CEE based folks to buy crypto. To some extent however, there is an obscure range of available cryptocurrencies, it seems like a set that was rel... See more
Company replied
I am using Coinmate approximately 2 months now. It works fine without any problems. Also support in Czech language is helpful and fast. But I am missing mobile app for Android in order to check daily... See more
Company replied
I've been using Coinmate for a very long time now. In 99% of cases I am a happy customer. I value the simplicity of buying some basic crypto for my local fiat currency (CZK). The 1% for which I am no... See more
Company replied
Company details
Written by the company
První česká krypto burza. Na trhu od roku 2014. Věří nám více než 120 000 klientů a jsme nejlepším místem kde nakoupit a prodat kryptoměny za české koruny.
Contact info
697/35 Pernerova, 18600, Praha, Czech Republic
- coinmate.io
You should know
3.5
Average
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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I'm using it for a short time
I'm using it for a short time, but I'm satisfied so far.
8 December 2021
Reply from Coinmate.io
Dear client, thank you for your review. In case could have made your experience a five-star one, please let us know through Coinmate support messaging. Hope you'll change your mind
Positive review
The design of the website is pretty organised and I did not have any problems with the functionality either. Coinmate meets all my requirements.
8 December 2021
Interface is quite nice
Interface is quite nice, it's great to be able to deposit in Kc from Czech account. Support is a little slow..usually by next morning. I had many problems with verification so it ended up taking over a week. Quick buy only works for small sums, eve with a much bigger account balance.
7 December 2021
Reply from Coinmate.io
Dear client, thank you for your feedback. We guarantee 24 hour reply rate during working days. The more complicated verification cases can get longer unfortunately, but we are glad that it was resolved. Regarding the exchange itself, please try using the Trade menu for larger volume exchange.
We hope that you'll have the best experience possible on Coinmate
Really good prices and possibility to…
Really good prices and possibility to buy a coins with CZK
5 December 2021
The platform is really hand and…
The platform is really hand and usefull, especially for unskilled traders. But the market for certain trades is so small that (for example BTC/CZK) you have to sell 2-3%below the actual price.
2 December 2021
Reply from Coinmate.io
Dear client, thank you for your review. Liquidity on our trading pairs is getting better every day, hoping to receive a full-star review soon.
Simply the best exchange out there
2 December 2021
Coinmate freezed my funds despite I…
Coinmate freezed my funds despite I filled questionnairy correctly. I missed important investment because of that. DON'T USE IT.
2 December 2021
Be aware of using COINMATE
Be aware of using COINMATE. I made quite substantial transaction there but later I realised that it was processes for unbelievable 20% worse rate then it could have been made on COINBASE. When I ask them for explanation they even confirm it as their standard. Surprise surprise.
2 December 2021
Unprompted review
Reply from Coinmate.io
Dear client, we are very sorry that your experience was not satisfactory. Please note that we guarantee 24 hours reply rate the longest during workdays to support requests, please feel free to contact us through Coinmate support messaging to resolve the issue. We are sure we'll be able to resolve it successfully, as we daily do. Thank you for your feedback, looking forward to hear from you soon.
Excellent service 👍
2 December 2021
Very good crypto trading.
2 December 2021
Works well for CZK
Works well for buying and selling BTC from CZK. Money transfer from/to accounts in CZK is quick and reasonably cheap, BTC transfer as well.
30 November 2021
Fair transaction fees
29 November 2021
Easy to set up over all
Easy to set up over all. Had some trouble with verification but was helped to sort this via the chat so not a big deal.
Site is clear and easy to use.
23 November 2021
Solana or few other alt coins.
Solana or few other alt coins.
Better exchange rate.
But this is detail. I am satisfied with coinmate.
23 November 2021
Very good crypto exchange
Very good crypto exchange. Only thing that I miss are more trading pairs.
For example I would appreciate possibility to buy Avalanche. Do you plan to add some new trading pairs in the future?
21 November 2021
Unprompted review
Reply from Coinmate.io
Hi, thank you for your review! Yes we do plan adding more coins, right now there is a pole on our Discord which you can join a vote for your favourite coin. Check our blog.
Hello
Hello, verification does not pass, what is the reason for the refusal, a passport with Latin letters
20 November 2021
Unprompted review
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