When I purchased from Coinmama a few years ago, everything went fine. Having not used their services since then, I recently tried to close my account. Because I was unable to close my account per thei... See more
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I made two USDC purchases less than 2 hours apart using the same method (Google Pay). • 70 ILS → ~16.5 USDC • 32 ILS → ~2 USDC That’s an insane fee difference, effectively 80–100% fees on... See more
Company replied
Great overall experience. Fast and hasslefree. Excellent support. If you looking for a quick way to purchase some crypto look no further. Coinmama does exactly that. Simple and intuitive interface. Al... See more
Company replied
I’d like to know how much truth in all the negative feedbacks I’m seeing here. I live in Alberta, and I don’t want to deal with eastern provinces app. So, looking at all the recent feedbacks more are... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Consultant
- Non-Bank Financial Service
Written by the company
Coinmama makes buying digital assets simple, smooth and secure from anywhere in the world. You can easily buy and sell cryptocurrencies with a host of convenient payment methods. Choose from a hand-selected range of top digital assets. Getting set up takes just a few minutes. The Coinmama Wallet offers one of the best self-custody solutions in the industry. Buy, sell, and securely store your crypto all in one easy-to-use app. Instant Bitcoin and Ethereum transactions. Easy setup. Bulletproof security. Coinmama's goal is to make things easy for our customers but, if you get stuck, Coinmama has the friendliest customer support team in the industry standing by 24/7. Crypto doesn’t need to be cryptic, which is why Coinmama has built a beginner-friendly platform, trusted by millions of loyal customers, that has stood the test of time.
Contact info
42 Pearse St., Dublin D02 YX88, Dublin, Ireland
- support@coinmama.com
- coinmama.com
3.4
Average
878 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Coinmama
Thank you for your positive review! We strive to make crypto transactions as simple and efficient as possible. Your satisfaction is our priority!
There are issues with the app /site…
There are issues with the app /site I’ve lost a lot of money that’s stuck there can retrieve it
20 December 2024
Reply from Coinmama
Dear Tim,
Thank you for reaching out. We understand how concerning this situation can be, and we want to assure you that we’ve carefully reviewed your transactions. Based on our records, we can see that you have three completed orders, all of which were successfully processed.
If you are unable to access your funds, it’s possible that there may be an issue with your wallet or receiving address. We have sent you an email from support@coinmama.com with further instructions to help you locate and retrieve your funds. Please check your inbox (including spam/junk folders) and reply at your earliest convenience so we can assist you further.
We are fully committed to helping you resolve this, and we’ll make sure you get the support you need.
The process was easy and seamless.
2 March 2025
Reply from Coinmama
Thank you for your feedback! We're thrilled to hear that your experience was easy and seamless. Your satisfaction means the world to us, and we appreciate you taking the time to share your thoughts.
If you ever need any assistance or have any questions, feel free to reach out. We're always here to help!
Happy trading! 🚀
Reply from Coinmama
Thank you for your feedback! We're glad to hear that you had a positive experience. If there's anything we can do to make it even better, feel free to let us know!
Happy trading! 🚀
When Coinmama switched to Banxa I was…
When Coinmama switched to Banxa I was no longer able to buy any bitcoin, the program keeps rebooting to the beginning stating to try again with no hint of what went wrong😔
26 February 2025
Reply from Coinmama
Dear Jeannette,
Thank you for reaching out and sharing your experience. We truly understand how frustrating this must be, and we take your concerns very seriously.
While some aspects of the purchasing process depend on our partners, we want to assure you that we are doing everything in our power to resolve this for you. Our support team has just sent you an email from support@coinmama.com to assist you further. Please check your inbox (and spam folder, just in case) and reply at your earliest convenience so we can work together on a solution.
We are committed to making this right and will go 200% to fix the issue. Thank you for your patience and for being a valued customer.
Usually your service is quite good but…
Usually your service is quite good but you have lost money on transactions that I have sent that I am still waiting for information about where you lost it and that must be at least a month ago now
I submitted the relevant details of the transactions twice, and I’m still waiting
3 February 2025
Unprompted review
Reply from Coinmama
Dear David,
Thank you for reaching out. We truly appreciate your patience and are sorry to hear about this issue.
To assist you further, could you please provide more details about the transaction? Specifically, the transaction ID, the date, and the amount involved would be very helpful.
For a more in-depth investigation, please send an email to our support team at support@coinmama.com, and we will make sure to help you as quickly as possible.
Looking forward to resolving this for you.
Reply from Coinmama
Thank you, Nady! We truly appreciate your kind words and trust in our platform. If there's anything we can do to enhance your experience even further, feel free to let us know!
I love Coinmama but was disappointed with my last transaction
My last transaction of buying crypto has been rejected. No reason was given due to security reasons within Coinmama.
Then the reverse of the funds to my credit card did not go through as expected. I had to make a complaint about it before it's done. But unfortunately, the reverse of those funds to my credit card are still in Pending Authorization.
12 February 2025
Unprompted review
Reply from Coinmama
Dear Ahamada,
Thank you for reaching out, and we’re sorry to hear about your recent experience. We understand how frustrating this can be, and we want to help resolve it as quickly as possible.
Please contact our support team at **support@coinmama.com** with your transaction details, and we will be happy to assist you in getting this sorted.
We appreciate your patience and look forward to resolving this for you.
Best regards,
Coinmama Support Team
I've been using Coinmama for a while
I've been using Coinmama for a while, and it's been a great experience! Buying crypto is fast and easy, and I always receive my coins quickly. Their support team is responsive and helpful whenever I have questions. Definitely my go-to platform!
15 January 2025
Reply from Coinmama
Thank you for your fantastic review! We're thrilled to hear that you've had a great experience with Coinmama. Fast and easy crypto purchases, along with responsive support, are exactly what we strive for. Your trust and satisfaction mean the world to us! If you ever need assistance, we're always here to help. Happy trading!
You decline my purchase every time now
You decline my purchase every time now. Used to go through just fine before. Ridiculous..then cs says they cant disclose why!! lol I wouldn’t let anyone I know deposit trade etc on this site
3 February 2025
Reply from Coinmama
We sincerely apologize for any inconvenience you may have experienced with your recent purchase attempts. We completely understand how frustrating this must have been, especially given your past successful transactions.
After reviewing your account, we identified the issue and reached out to you via email with a solution. However, we did not receive a response from you. If you still need assistance, please don’t hesitate to get back to us—we’re happy to help!
We truly appreciate your patience and your trust in our platform. Thank you for bringing this to our attention, and we’re here whenever you need us.
Best regards,
Coinmama
Very easy platform to use
1 February 2025
Reply from Coinmama
Thank you for your feedback! We're thrilled to hear that you find our platform easy to use. If you ever need any assistance or have suggestions, feel free to reach out. Happy to have you with us.
The Coinmama Team!
Company is reliable and efficient
My experience was great because of how the company works. They are fast efficient and reliable.
27 January 2025
Reply from Coinmama
Thank you for your kind words! We're delighted to hear that you find our service great and trustworthy. Your support means a lot to us!
Best regards,
The Coinmama Team
Easy to use but not the cheapest
Straightforward and reliable, this site is easy to use but the fees are higher than many. Coinmama and Paybis, who process payments for them, are both non custodial of your crypto and both seem reliable to use in practice although some concerns have been expressed following a data breach in 2019 which reportedly exposed emails, usernames, and passwords of around 479,000 users.
1 February 2025
Reply from Coinmama
Thank you for your thoughtful and detailed feedback! We truly appreciate you taking the time to share your experience. We're glad to hear that you find our platform straightforward and reliable.
Regarding the 2019 data breach, we want to reassure you that the issue was handled immediately, with enhanced security measures put in place. No funds or sensitive financial data were compromised, and we remain committed to maintaining the highest security standards for our users.
Your insights are valuable to us, and we appreciate having a knowledgeable customer like you in our community. If you ever have any questions or suggestions, feel free to reach out!
Best regards,
The Coinmama Team
cannot verfify m identity
I have several coins on coinmama. However I am wanting to sell some but cannot complete the verfication process..the photos keep getting rejected no matter how many retakes I do. Keeps saying the photos have been altered which they have not!
It =feels a scam to stop me withdrawing coins.
Have written to customer support abut never received an answer. I assume that I must have been verfied to buy the coins ..so WTF
18 November 2024
Unprompted review
Reply from Coinmama
We’re sorry for the frustration with the verification process. The "altered photo" message is usually due to lighting or quality issues—please try a well-lit environment with clear details.
Regarding your support request, we have reached out via email but haven’t received a response. Please check your inbox (including spam) and reply so we can assist you.
Rest assured, we’re here to help and have no intention of preventing withdrawals. Let us know how we can assist further.
Best regards,
The Coinmama Team
Exceptional Service, Outstanding Loyalty Program
Exceptional Service, Low Fees, and an Outstanding Loyalty Program
I recently started using Coinmama to purchase cryptocurrencies, and I must say, the experience has been outstanding. The platform is incredibly user-friendly, making it easy even for beginners to navigate and complete transactions swiftly.
What impressed me the most was the exceptional customer service. I had a few questions regarding the verification process, and the support team responded promptly with clear and helpful answers. Their professionalism and dedication to customer satisfaction are truly commendable.
Moreover, the fees are lower than on alternative platforms I've used before. The Loyalty Program tier I've reached has made the fees even better, providing significant savings on transactions. It's a fantastic incentive that adds real value for frequent users.
Additionally, the transaction speeds are impressive, and the security measures they have in place give me confidence that my investments are safe. The variety of cryptocurrencies available is also a big plus.
Overall, Coinmama has exceeded my expectations, and I highly recommend it to anyone looking to buy or sell cryptocurrencies. Five stars!
— James Patrick
20 October 2024
Unprompted review
Reply from Coinmama
Dear James Patrick,
Thank you for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Coinmama. It’s great to know that our user-friendly platform, exceptional customer service, and Loyalty Program have met your expectations.
We’re especially happy that our lower fees and security measures have added value to your crypto journey. Your feedback motivates us to continue improving and providing the best service possible.
We truly appreciate your recommendation and your trust in us. If you ever need anything, we’re always here to help!
Best regards,
The Coinmama Team
Transaction stayed in pending state for…
Transaction stayed in pending state for several days so I asked them to cancel it on chat support. My money was never refunded to my bank account and now that I don't have an open transaction I can't reach chat support. Sent several emails and no response. Guess they plan to keep it.
18 October 2024
Unprompted review
Reply from Coinmama
We’re sorry for the inconvenience and frustration this has caused. Please rest assured that Coinmama does not withhold funds—if a transaction is canceled, the money is automatically refunded to the original payment method. Processing times can vary depending on your bank.
We understand your concern about reaching support. Our team responds to all inquiries as quickly as possible, and we encourage you to check your inbox (including spam/junk folders) for our replies. If you haven’t received a response yet, please reach out again, and we’ll prioritize your case.
We appreciate your patience and are here to help resolve this for you.
Best regards,
The Coinmama Team
What customer support/service
I have used coinmama in the past and always been happy with their product. I the purchased bitcoin on the first of October and the bill I bought it for to pay never received my funds. I have tried contacting support 8 times now for them to investigate and no one replies so my money is lost and my bill remains unpaid.
1 October 2024
Unprompted review
Reply from Coinmama
We’re sorry to hear about your experience and understand how frustrating this must be. Please know that we take all support requests seriously and never intend to leave our customers without assistance.
If your Bitcoin purchase was completed but not received by the intended recipient, we’d be happy to investigate further. Our support team responds to all inquiries as quickly as possible, so please check your inbox (including spam/junk folders) for our replies. If you haven’t received one yet, we encourage you to reach out again, and we’ll prioritize your case.
We truly appreciate your past trust in Coinmama and are here to help resolve this issue for you.
Best regards,
The Coinmama Team
My son had money sent through Zero Hash…
My son had money sent through Zero Hash and bought crypto with Simplex and Coinmama. At no time did Coinmama have him set up a wallet. Now they are unwilling to get him out of this mess. The transactions can be seen in his Coinmama account. It has been a year and a half now and only a small amount of money involved ($5,000). So not use Coinmama unless you want to be ripped off. Go to Coinbase.
Additional details requested: This was for my son Adam. A little over 2.5 years ago he had money coming out of his savings to purchase crypto. The companies that were involved were Zero Hash, I believe they were the ones taking the money out, Simplex, and Coinmama. He was told this would eventually go into a trading account t once the crypto was bought. The 3 companies have said they are partners in this investment. He invested something like $4,500. He has had no contact about setting up a wallet or whatever it is called. No account numbers were ever given to him or anything else that would have been needed to do any trading or to cash out the account. I assume everything g is quite a bit higher than what he had invested for him but all we want is to get what he had put into it, the gains don’t mean anything to us any longer. Can somebody either have this refunded to him or let him know how to do this since he was never asked to set anything g up for this? There has to be a way to get this taken care of. It would have to be pretty detailed to explain how to do this.
14 August 2024
Unprompted review
Reply from Coinmama
Thanks for your response.
As per my previous answers over the email, we are not a wallet provider. We are a broker, meaning that when customers place orders with us, we simply deliver the coins to a wallet address they provided us with and have created elsewhere.
I'm afraid I'm not much help - as I cannot even see the account you are referring to as this was all done through Simplex 🙁
Don’t use coinmama it’s a scam
My girlfriend I told her to use coinmama because in the past I used it one time and everything went okay. A few minutes ago I told her to use it to purchase bitcoin they charged her acct 3 times for one transaction and said that she couldn’t be verified now we are about to contact the bank in order to get her money back! I advise do not use them they don’t have anyway customer service in order to help! I advice again pls stay away from them !
9 September 2024
Unprompted review
Reply from Coinmama
We’re sorry to hear about your girlfriend’s experience. Please rest assured that Coinmama is a legitimate platform, and we never charge customers multiple times for a single transaction. If multiple charges appear, they are likely pending authorizations, which should automatically be reversed by the bank if the transaction was not completed.
Regarding verification, if an account cannot be verified, any funds collected are refunded to the original payment method. Processing times depend on the bank, but we assure you that no funds are lost.
Our support team is always available to assist. If you haven’t received a response yet, please check your inbox (including spam/junk folders) or reach out again—we’re happy to help resolve this.
Best regards,
The Coinmama Team
Avoid!
Money taken from my account seamlessly as is often the case from these companies. Account cannot be verified for an undisclosed reason? No advice on next steps so contacted live chat. Very slow and unable to give assistance then suddenly upon threatening to just reverse transaction with credit card company customer service had all the answers.
4 August 2024
Unprompted review
Reply from Coinmama
We’re sorry to hear about your experience and understand your frustration. Verification is an essential step for security and regulatory compliance, and while we aim to provide clear guidance, we regret that you didn’t receive the support you expected initially.
Please know that if an account cannot be verified, any payments made are automatically refunded to the original payment method. Processing times may vary depending on your bank, but no funds are ever lost.
We appreciate your feedback and will use it to improve our service. If you need further assistance, please feel free to reach out—we’re happy to help.
Best regards,
The Coinmama Team
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