I'm trying to reach customer support. I bought a Rewarble card for 70 euros but never received the order. I paid via Tron. I also accidentally transferred 50 euros to the same wallet and would l... See more
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Avoid. Made a big purchase. Gift cards 'error' when claiming making them unusable. Reached support but no resolve. Edit a few hours later: Their support has marked the ticked solved while solvin... See more
Company replied
No I purchased a gift card through CoinGate, but I am experiencing issues with my order. The gift card is marked as “FAILED” and I have not received a valid code. It has been several days sin... See more
Company replied
I had a tricky situation: my BTC payment got stuck in the mempool and confirmed only after the 20-minute checkout address expired. The funds were held by CoinGate and the original invoice at the me... See more
Company details
Written by the company
Accept cryptocurrencies and stablecoins with CoinGate. Real-time settlements of Bitcoin, USDC, LTC and other coins to Euros & USD. Spend cryptocurrencies to purchase gift cards from Target, eBay, Steam and more.
Contact info
A. Goštauto g. 8, 01108, Vilnius, Lithuania
- support@coingate.com
- coingate.com
You should know
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service in general
Great service in general. Multiple payment methods and great support team. Thank you guys!
12 September 2025
Easy Service to Use!
11 September 2025
Easy process!!!
11 September 2025
Great Experience 👍😊
5 September 2025
It’s peak and fast
10 September 2025
Reply from CoinGate
Thank you for your colourful review!
Most of our customers remember us fondly, but clearly, we’re keeping our reputation diverse.
If you would like to provide more information and context, I can look into the matter, and it may help us to improve our service to meet your standards
We’d love the opportunity to surprise you with an experience that’s memorable in a good way next time.
I am looking forward to your reply
Frustrating and awful customers…
Frustrating and awful customers support. They're online and don't respond, I paid last night and my order still failed even tho the crypto was sent. I want my money back.
9 September 2025
Unprompted review
Reply from CoinGate
Hello,
I am sorry to hear of your unhappiness.
Please understand that we do not have live support; our AI bot takes care of that for us.
Our support agents reply via email once our AI agent has gathered the essential information.
If you would like to provide more information, such as the order number or the email address you used to contact support, I can look into this further.
Kind Regards
Reply from CoinGate
Dear Customer,
We’re sorry to hear about your experience. We couldn’t locate your order with the information provided. Please contact us directly at https://support.coingate.gift with your order details so we can investigate and assist you further.
Best regards,
The Coingate Gift Cards Team
Very recommended
Hi folks,
first I have to say I was nervous as he'll because this was my first experience with a Crypto gift card platform 😅, im getting some steam gift codes for Silksong, anyways it was smooth and a fast experience .got the gift card codes in like minutes of the purchase, I used Binance pay and it was pretty good actually. i will keep buying from here . very recommended ( also im not a bot :) ... so yeah . Byye everyone
9 September 2025
Unprompted review
Reply from CoinGate
Thanks for giving us a shot! Glad the first experience was smooth. Enjoy Silksong when it drops!
– CoinGate Gift Cards
Not getting verified after a week and…
Not getting verified after a week and support calls are ignored. Company looks like they have just shut down.
1 September 2025
Unprompted review
Reply from CoinGate
Hello,
Thank you for your feedback. At the moment, CoinGate does not onboard new individual trader accounts, and our services are focused only on business clients. This is why your verification has not been completed.
We apologize for any confusion and understand this may be disappointing. If you represent a business and would like to use CoinGate, please reach out to us at support@coingate.com
and we’ll be glad to guide you.
Best regards,
CoinGat Support Team
Reply from CoinGate
Thanks! Appreciate it. 💜
– CoinGate Gift Cards
Scam website
5 September 2025
Unprompted review
Reply from CoinGate
Hello,
We’re truly sorry to see your review. Please be assured that CoinGate is a regulated and legitimate cryptocurrency payment processor, serving businesses and customers worldwide since 2014.
If you faced any issue with a transaction, we would be happy to investigate and assist you. Please contact us directly at support@coingate.com
with your order details so we can resolve this for you.
Best regards,
CoinGate Support Team
cool site, bad payment provider
Really good giftcard site involving crypto.
Please stop using spectrocoin. its the worst payment provider that has ever happened to me
3 September 2025
Unprompted review
Reply from CoinGate
Thanks for the feedback! We hear you on the payment experience – always looking to improve there.
– CoinGate Gift Cards
Resolved error redeeming steam gift cards
I bought 2 Steam gift cards. But Steam was showing "error redeeming entered code" for both of them. I've contacted CoinGate support, it took about 8 days working through it and it is now resolved. I've successfully used codes from both gift cards on Steam. CoinGate support is working reliably. I hope I will not need to contact them again in the future, but if I do, I now know I can rely on them.
3 September 2025
Unprompted review
Reply from CoinGate
Thanks for your patience while we worked through it! Glad both codes are working now.
– CoinGate Gift Cards
Reply from CoinGate
Thanks! Glad you're finding it useful.
– CoinGate Gift Cards
Great marketplace for Promo Code and Discount Coupons
28 August 2025
Reply from CoinGate
Thanks! Glad you're finding it useful.
– CoinGate Gift Cards
Very easy ro use
This was my first time using CoinGate. It was easy to use and very self explanatory. I would use this company again.
29 August 2025
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