I hate having to deal with customer service issues via chat as it’s usually a frustrating cycle of choosing the wrong prompts for my issue with an AI bot. However tonight Stella helped resolve my issu... See more
Company replied
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See what reviewers are saying
Sophia Brooks did help me very well with my concerns. She help me with creating live account. When I have trouble connecting it to MT5, she help me as well and it was successful. She's very knowledg... See more
Company replied
I worked with a Coinexx associate via chat named James Cook and he was knowledgeable and helped to solve all of the troubles I was having. He tracked down my transfers and added in the bonus I was try... See more
Company replied
Sam and Stacy both helped me in customer service. They were fantastic!! Solved my issues so nicely and efficiently. I highly recommend this broker!
Company replied
Company details
Written by the company
Coinexx is a forex broker that empowers traders with seamless access to Major Cryptocurrencies, Forex, Commodities, and Global Indices. We’re revolutionizing trading by eliminating the delays, high costs, and security risks of fiat money through secure, efficient crypto wallets. Experience fast, low-cost, and secure trading like never before. Join Coinexx and take your trading to the next level today!
Contact info
P.B. 1257 Bonov-Road, KM, Fomboni, Comoros
- support@coinexx.com
- coinexx.com
You should know
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
sophia is the best she helped me as…
sophia is the best she helped me as fast as humanly possible THANK YOU AGAIN SOPHIA AND THANK YOU COINEXXX <3
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
My experience with numerous other…
My experience with numerous other companies is that of not moving fast and handling issues to conclusion while serving their customers. However this time round I have been served quite well and very satisfactorily by Sophia Brooks. I am very impressed at the level of professionalism demonstrated by Sophia. All my requests have been handled to conclusion and I am a very happy person. Your turn around time is commendable!!! Keep up guys, keep up Sophia! I will share the same experience with my friends. Thank you once more. Daniel
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Marsha Matt
Marsha demonstrated a high level of professionalism by promptly and effectively resolving my questions during a chat on the Coinexx platform.
22 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia was by far the easiest to work…
Sophia was by far the easiest to work with! HIGHLY RECOMMEND!
21 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Anna Carter helped me
Anna Carter helped me. I was not able to log in, but she was fast, friendly, and professional.
21 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam Cook helped me
Sam Cook helped me. I was able to get my login challenge fixed on the first communication . He was friendly and helped me to fix things quickly. I appreciate this top notch customer service.
19 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia did a great job at handling my…
Sophia did a great job at handling my issue with my account and solved my issue.
20 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia brooks was great
Sophia brooks was great. She responded promptly and helped me apply my bonus on my account quickly. I recommend Coinexx to all traders. Greatest customer service.
20 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Stella did am amazing job with…
Stella did am amazing job with answering questions about the instruments offered, which helped me decide to open an account. Great broker!
15 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Marsha was great
Marsha was great, assisted and make sure I was well taken care of before ending chat.
13 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sophia was just amazing
Sophia was just amazing, she answered all my questions in a very simple way
13 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Customer service was very friendly and…
Customer service was very friendly and fast. Easily helped me to get to a solution. That's rare to find these days. Anna Carter to my rescue! A+ :-D
12 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Supportive as always, TY.
Had a Problem and solved within seconds, thx a lot!
13 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
great service and speed to help!
great service and speed to help!! James helped every step of the way and knew the platforms and how to help inside and out!
12 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Anna Carter access to my request to…
Anna Carter access to my request to down my leverage quickly, thanks to her
12 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Sam Adam's & Anna took great care of…
Sam Adam's & Anna took great care of questions, comments, concerns & account.
12 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
I talked with Marsha who was an amazing…
I talked with Marsha who was an amazing helper ! Very nice and efficient, I'm very happy :)
9 January 2026
Unprompted review
Reply from Coinexx
Dear Client,
Thank you for taking the time to leave your review. We are glad we could be of help to you. We'll pass on your appreciation.
Regards,
Support Team
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