I deposited, withdrawed and kept over 10k$ cryptocurrency for about 5 years WITHOUT ANY PROBLEM. one time my trade passed through contract liquidation price for hours (the liquidation price were abo... See more

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I am filing a formal and critical misconduct complaint against CoinEx regarding a $14,000 financial loss that has now put my life in immediate danger.On April 13, 2026, CoinEx completely suspended and... See more
Company replied
Never had any issues getting crypto in or out of their system. However, because I had logged in from a NYC hotel one time, they sent me a notice that I had to delete my account because NYC is not a su... See more
I've used Coinex for a while to trade BTC to LBC and it works well. The fees seem reasonable - although I'm not a veteran crypto trader. Once I uninstalled my Google authenticator app, locking me o... See more
Company details
Written by the company
Established in 2017, CoinEx is a global cryptocurrency exchange designed with users in mind. Since its launch by the industry-leading mining pool ViaBTC, the platform has been one of the earliest crypto exchanges to release proof-of-reserves to protect 100% of user assets. CoinEx provides over 1300 cryptocurrencies, supported by professional-grade features and services, for its 10+ million users across 200+ countries and regions. CoinEx is also home to its native token, CET, which incentivizes user activities while empowering its ecosystem.
Contact info
Hong Kong
- support@coinex.com
- coinex.com
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Replied to 37% of negative reviews
Typically replies within 1 week
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Coinex must have paid peanuts to their…
Coinex must have paid peanuts to their CS department, because the replies I got from them are abysmal.
No estimated of issue to be resolved, no escalations. Keep asking about my deposit, but they keep giving me bunch of questions rather than maybe asking the IT team about it.
The only reason I joined coinex because friends keep recommending it. I seriously have trust issues now. As for Coinex, once this issue sorts out, I'd suggest them to interview a customer service trainer, and kick the team leaders or WFM who is just shaking their legs not doing anything.
No Issues so far with coinex
After trying almost all other Central exchanges, Coinex seems to be the best one, you can check TrustStore of Binance or Bybit or whatever they are all below 3, Coinex seems to be pretty good
Great experience with CoinEx for couple years now.
Great experience with CoinEx. I have tried all the platforms. No one compares to CoinEx. The app itself should have an award for design. .User friendly and diverse ingenuity. I can trade over 500+ currencies. Going to the moon and further. 💪
CoinEx is my favorite platform
CoinEx is my favorite platform. The platform has always excelled; Has always met my concerns and expectations. The team has been consistent in the app development and I can tell with how many coins/tokens are involved. They really make crypto trading easier. Thanks CoinEx.
Strong community and spport
Strong community and spport, all inquiries solved
Nice exchnage
Horrible experience, Never again
My ticket 688846, the suppport team is horrible. They even do not read your tickets. They even do not know the date i Registered and they pretend like you are stupid or helpless (but they dont help just make fun with your situation)
Go to hell CoinEx. You are not the only one.
Can really recommend Coinex in Crypto…
Can really recommend Coinex in Crypto trading. Very professional interface and precise trading.
Very reliable.
Very unreliable services
Very unreliable services
Coinex can be slow and the fees and support can be annoying 🤦
Also if you are looking for coin-x.uk review it also a scam you won't be able to withdraw your money even when you pay the 10% they ask for you the site is controlled by robots all members are fake it just a scam you should avoid at all cost
An old Costumer
I'm using this app/website for almost 4yrs. Every single ticket I've sent them is completely answered. The support is excellent. Believe in it!
Unreliable
Site froze during high crypto movement causing no ability to change position and a forced liquidation. Absolutely the fault of the site as no break in connection on my end during this time, only coinex stopped updating. NEVER use this site as you WILL lose money due to the poorly managed website.
Arm rubbery site
This site is a scam site. No one should dare give it a try. They just scammed me unnoticed. They will loose it and suffer for the rest of their life. That money agent called Justin
Yeah coinex has choices,but good luck…
Yeah coinex has choices,but good luck depositing btc or others on time to catch a profitable jump on a dip ya been researching! They El Sucko Big Time!!!!! There's other exchanges out there, don't bank on their speed! Cause you will lose!
Highly unreliable and slow
Highly unreliable and slow.
This platform just isn't worth it - it takes hours (sometimes overnight) for executed and confirmed orders to be reflected in your asset balances.
The 2FA is just as unreliable.
What makes it worse, the copy on the platform is terribly unclear and at times self-conflicting.
It's a pity because they have a great range of trading pairs - the platform is just too poor to use.
Hey there be aware of coin ex my 275…
Hey there be aware of coin ex my 275 porto token disappeared
Coinex app beginners very useful app
Good and genuine exchange.
critical exchange
One of the critical exchange and lot more space to grow in Indian space. More benchmarkings required but still smoothness of day to day usage is much appreciable.
An exchange which I like due to its…
An exchange which I like due to its simplicity and new things coming in. Team is working to bring some new stuffs like airdrops, offers, etc.
The more I like is that they have working more day by day to bring the site number 1.
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