Poor service all around. Loaded $800 and then $50 more to my account for crypto later in the day. I was up 50% and was about to cash out until Coinbase locked my entire account for 10 days over the $5... See more
Company replied
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I had a serious issue and concern about my account that I did not have access to. Once I posted a review on trust pilot about this it was then that I finally got a response back from Coinbase. It took... See more
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I sent usdt via polygon network to my coinbase usdt etherum address. It got stuck.. but the amazing coinbase team. escalation team solved the problem. they were so kind and credited me in euros to my... See more
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Company details
Written by the company
Coinbase is a world-leading crypto platform, trusted by millions across the globe. As a publicly traded company on NASDAQ (COIN), Coinbase stands out with its commitment to transparency, security, and compliance. We offer access to over 200 crypto assets, allowing users from all corners of the world to buy, sell, trade, and stake with confidence. Whether you're just starting your crypto journey or you're a seasoned trader, Coinbase provides a seamless experience with industry-leading security and real-time market data
Your Trusted Crypto Partner
Written by the company
- Over 200 Crypto Assets & Exclusive Benefits
- We offer access to buy, sell, and trade over 200 crypto assets. Plus, enjoy our monthly subscription offering crypto enthusiasts zero trading fees and boosted rewards. Trade smarter, save more, and earn extra with Coinbase!
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Coinbase was quite disappointing and not customer friendly.
Literally made the account yesterday. Wanted to transfer my money and it made me complete a scam safety check. I clicked the wrong response for one of the questions apparently and they blocked my transactions for a month. Customer service was terrible. The conversation was as if they found it amusing, that I was annoyed they refused to help me un restrict my transfers. I assumed my responsibility for my money, and still nothing. The representatives were useless taking their time to respond, and wasted a lot of my time. Just to get an email an hour later and they kept it restricted. Basically Coinbase was quite disappointing and not customer friendly.
3 April 2026
Unprompted review
Reply from Coinbase
Hi Juan,
We are sorry to hear you are experiencing a problem with the transfer restriction applied to your account. We have emailed you with more information through support case #26361426.
Please respond directly to our email for the most efficient support experience.
Kind regards,
Coinbase Support
Reply from Coinbase
Hi Josephine,
Thank you for sharing your experience!
We're glad to hear you found our platform good. We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
They Don't Care About Us Small Fish
This company has many faults but I am currently dealing with being locked out of my account for weeks. Even after contacting customer support and jumping through all the hoops with my ID they just went silent. Never followed up. Impossible to get a real person and emails sent to original response just bounce. Update: 4/12/26: Thanks to this post on TrustPilot someone from Coinbase reached out to me and I was finally able to get into my account. If it weren't for TrustPilot I believe I would have been locked out indefinitely. Coinbase has some of the worst customer support you will ever see.
18 March 2026
Unprompted review
Reply from Coinbase
Hi Bradley, thanks for sharing your feedback. We are sorry to hear about the difficulty you have experienced accessing your account.
We have reached out to you directly via email under support case #26363484 to gather a few additional details so we can look into this further and get this resolved for you. Please check your inbox and reply at your earliest convenience. Thank you for your patience.
Regards,
Coinbase Support
This website makes it very diffficult…
This website makes it very diffficult to use. Never again. I cannot find enough explitives to describe my opinion.
3 April 2026
Unprompted review
Reply from Coinbase
Hello Carl,
We are sorry to hear you are experiencing a difficulties in navigating our website. We want to help resolve this issue but we are unable to locate your account with the information provided. We reached out to you for additional information but did not receive a response. We have tips and tutorials for your reference: https://www.coinbase.com/en-sg/learn/tips-and-tutorials
You may also reach out to us here for any questions or concerns: https://help.coinbase.com/en
Kind regards,
Coinbase Support
I have had dreadful experience with…
I have had dreadful experience with this system. From the over restrictive policy on my money coming into my account. I want to use my own money and can’t. 4 day holds on a wire transfer. 5 day holds on my money! Then 7 day holds then 21 day hold on my money then a whole month. I was tired of all the holds. Wanted to convert my crypto currency back to cash. Then they only let me take out half even though it said the whole amount was available. Misleading and frustrating! Makes you want to curse. You hold funds for a month trying to escalate it to 2months. Like for real. It didn’t take that long for money to go from one place to another. I can’t use my own money because Coinbase won’t allow me too! What do I need them for? It’s ridiculous, pathetic and maddening! I want to close this account and never use it again! I hate it and don’t recommend it to anyone starting out! Think twice before signing up! Don’t do it at all. It’s an ongoing experience that I wouldn’t wish on my worst enemy!
9 March 2026
Unprompted review
Reply from Coinbase
Hi James,
We are sorry to hear you are experiencing an issue accessing your funds. To help resolve this, we have created support case 26335773 and provided further information via email. Please feel free to respond to your ongoing support case if you have any other questions.
Thank you!
Kind regards,
Coinbase Support
Bad policy
Ok customer service but top management is bad! I'd terminate my businesses with Coinbase any time soon!
2 February 2026
Unprompted review
Reply from Coinbase
Hi there,
We are sorry to hear about your experience with Coinbase. We want to help resolve this issue but we are unable to locate your account with the information provided. We reached out to you for additional information but did not receive a response. Can you kindly provide us with your case number so we can investigate this concern further.
Kind regards,
Coinbase Support
Goodieee trade
2 April 2026
Reply from Coinbase
Hi Joakim,
Thank you for sharing your experience! We're glad to hear you found our platform easy to use. We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
Reply from Coinbase
Hi Gary,
Thank you for sharing your experience! We're glad to hear you found our platform easy to use. We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
Reply from Coinbase
Hi Lawrence,
Thank you so much for your kind words! We are thrilled to hear that you had an outstanding experience with Coinbase. Feedback like yours truly means a lot to our team and motivates us to continue delivering the best service possible.
We appreciate your trust in Coinbase and look forward to continuing to support you!
Kind regards,
Coinbase Support
I attempted to access it after…
I attempted to access it after downloading the app. It took 4 attempts to prove I'm human, 2 visual and 2 audio after the 6 digit code failed to appear resulting in the multiple repeats.
After reading multiple reviews regarding other more serious issues I've elected to avoid using it.
31 March 2026
Unprompted review
Reply from Coinbase
Hi JC,
We are sorry to hear you are experiencing a problem with accessing your account during the verification process. We want to help resolve this issue but we are unable to locate your account with the information provided. We reached out to you for additional information. Can you kindly provide us with your case number or the email address associated with your Coinbase account so we can investigate this concern further?
Kind regards,
Coinbase Suppor
Love this app for crypto trading and…
Love this app for crypto trading and etc , but should be more possibilities for more trade/send&recivie assets !
5/6 ⭐️
1 April 2026
Reply from Coinbase
Hi Jan Reistad,
Thank you for sharing your experience! We're glad to hear you found our platform easy to use. We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
Coinbase is just as risky as anyone…
Coinbase is just as risky as anyone other no name crypto platform! Negative 100%. Absolute outstanding platform, software, and model. But everything else is 0%. They will close your account for no reason, and give you ABSOLUTELY no reason. I pay my taxes, am not a t344orist but they insist to cost me THOUSANDS of dollars for which I cannot know or tell what I’ve done wrong. Absolute trash company. I’ve read articles of Brian Armstrong and listened to podcasts. Seems like a great dude with spectacular ideas. But I’ve been proven otherwise wise. This has been going on for over 7 years. I thought the previous SEC with Gary Ginsler was the cause of Brian’s issues with Coinbase. But with this pro crypto environment, i cannot blame anyone else but Brian. After 7 years he knows of these issues, and I will NEVER recommend Coinbase no matter how much I would like to. Screw Coinbase trash, go with Kracken or BNB. Coinbase is just as risky as anyone other no name crypto platform!
17 June 2025
Unprompted review
Reply from Coinbase
Hi Brian,
We are sorry to hear you are experiencing a problem with account closure. We want to help resolve this issue but we are unable to locate your account with the information provided. We reached out to you for additional information. Can you kindly provide us with your case number so we can investigate this concern further?
Kind regards,
Coinbase Support
So once again I run into problems on…
So once again I run into problems on this site. I have looked for some time now and seemingly everywhere and I can not find where to switch network from Ethereum. I need the polygon network for receiving USDC which I had like 3 weeks ago. If they have disabled it in my region or done something like that you should tell me about it and offer explanation.
1 April 2026
Unprompted review
Reply from Coinbase
Hi Victor,
We apologize for the inconvenience you're facing while trying to switch networks. We want to help resolve this issue but we are unable to locate your account with the information provided. We reached out to you for additional information. Can you kindly provide us with your case number so we can investigate this concern further?
Kind regards,
Coinbase Support
Reply from Coinbase
Hi Jamie-lee,
Thank you for the amazing recognition! We're honored that you consider Coinbase one of the best trading platforms. Feedback like yours motivates us to keep pushing forward and delivering the best possible experience for our users.
We're continuously working to enhance our platform with new features and improvements. If you ever need any assistance or have suggestions on how we can make your experience even better, our team is always here for you.
Thank you for being a valued part of the Coinbase community!
Regards,
Coinbase Support
No response from customer service I…
No response from customer service I sent an email to customer service about trying to recover my account due to the email and phone number no longer in service haven't heard nothing back told me to create a ticket and did no response back from no customer service at all
30 March 2026
Unprompted review
Reply from Coinbase
Hi LaTonya,
We are sorry to hear you are experiencing an issue with your account access. To help resolve this, we have created support case 26340065 and provided further information via email. Please feel free to respond to your ongoing support case if you have any other questions.
Thank you!
Kind regards,
Coinbase Support
Reply from Coinbase
Hi Marek,
Thank you for sharing your experience!
We're happy to hear that sending crypto was easy for you. Thank you for your positive feedback. we appreciate it a lot.
Regards,
Coinbase Support
Nice crypto platform for use in UK
31 March 2026
Reply from Coinbase
Hi Yevhenii,
Thank you for your review! We are glad to hear you had a positive experience with Coinbase. Your feedback is appreciated.
Regards,
Coinbase Support
Reply from Coinbase
Hi Steve,
Thank you for your review! We are glad to hear you had a positive experience with Coinbase. Your feedback is appreciated.
Regards,
Coinbase Support
Reply from Coinbase
Hi Oussama,
Thank you for sharing your experience! We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
Stay away from Coinbase
They are the biggest fraud company you can deal with, if you want to save yourself some trouble, find a better platform. Kraken is good. Had issues in the past were I lost deposits, and now they took my funds from predictions and block my account. They are the worse platform. Read reviews and see im not the only one.
16 March 2026
Unprompted review
Reply from Coinbase
Hi RisaXpres,
We understand you have concerns regarding lost deposits, funds from predictions, and your account being blocked. We want to help address your specific account concerns, however, we are unable to locate your account with the information provided.
We previously reached out to you for additional details but did not receive a response. Could you kindly provide us with your case number or account email so we can investigate further?
Kind regards,
Coinbase Support
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