Coffee Masters UK Reviews 404

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the coffee beans, and appreciate the reasonable pricing. Many highlight the efficient and prompt delivery service, often noting the convenience of tracking and on-time arrivals. The overall service, including the ability to manage orders and subscriptions, also receives high marks from consumers. However, some people were not happy with the packaging, suggesting that it might not be sufficient for beans roasted a month prior to delivery. Additionally, a few customers mentioned dissatisfaction with the company's policy regarding training, indicating that it might be contingent on switching coffee suppliers.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many praise the outstanding vanilla... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent and consistent... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and speedy... See more

Service

People report positive experiences with service. Customers are very satisfied with the product and service,... See more

Price

Customers had positive experiences with price. Many reviewers found the prices to be very reasonable,... See more

Based on these reviews

Rated 5 out of 5 stars

i was looking for organic coffee beans and i found good selection and reasonable price from this company. I've ordered the professional line Kimbo organic beans and i love it. Great start of the day w... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 packets of the christmas spice blend. Two to give as xmas gifts. Very disappointed. Doesnt taste of spice more the artificial flavour in packet coffees with fake alcohol flavours. The mor... See more

Company replied

Rated 5 out of 5 stars

We knew next to nothing about running a café the morning we opened our community pop-up! Phil, our incredible CoffeeMasters consultant, leapt into action: selecting the right grind consistency, ca... See more

Company replied

Rated 5 out of 5 stars

We’ve been buying the triple certified coffee for several years now. Great coffee at a reasonable price and in my view it’s better than popular brand shops on the high street. I love the fact that... See more

Company replied

Rated 2 out of 5 stars

Can't really convince me your packaging is "so good" you can actually roast your beans a month earlier and send the to customers. One week is the optimum for CO2 release and anything longer than that... See more

Company replied

Rated 3 out of 5 stars

I switched from my supplier to Coffee Masters for everything except coffee. I have stayed with our original coffee roast brand-it defines us. Was told on a tasting that barista training could be... See more

Rated 5 out of 5 stars

Easy order process. Delivers on day they say and the coffee is fabulous. Only issue is DPD driver who can’t follow instructions and leaves the boxes outside the porch which could mean the coffee is ru... See more

Company replied

Rated 5 out of 5 stars

Excellent products which you can buy in bulk. I love their decaf beans which are always freshly roasted (roasting date on the packet). I use their handy subscription service so I don't run out.

Company replied

Rated 5 out of 5 stars

I have always had fantastic beans from coffee masters and been very happy. The last batch I had didn’t seem up to the usual standard so I contacted them and they quickly sent a new bag. Fantastic serv... See more

Company replied

Rated 5 out of 5 stars

No fancy names or packaging, just freshly roasted Colombian beans to your door at a very reasonable price compared to other subscription services. Very happy with the product and service.

Company replied

Rated 5 out of 5 stars

Great quality coffee beans delivered on subscription so that I never run out. The subscription is easily managed and can be amended and rescheduled as required. I would highly recommend Coffee Masters... See more

Company replied

Rated 5 out of 5 stars

Lovely coffee. I’ve tried alternatives, but none are as good as coffee masters signature blend. I’ve now given up on alternatives 😁

Company replied

Rated 5 out of 5 stars

As a soon-to-open Coffee Lounge, finding the right supplier to support our setup has been crucial — and we couldn't be more impressed with the professionalism and service we've received. Coff... See more

Company replied

Rated 5 out of 5 stars

Great, fresh coffee delivered quickly at very reasonable prices. I am an elated rabbit.

Company replied

Rated 5 out of 5 stars

Always easy to order with Meghan. Always quick delivery Always quality products. What's not to like?

Company replied

Rated 5 out of 5 stars

Simple to order. Reasonably priced. Good and quick delivery. Most of all coffee tastes great!!

Company replied

Rated 5 out of 5 stars

Very professional and excellent quality products. Delivering is perfect too. Thanks for all the tips.

Rated 5 out of 5 stars

Easy to order, speedy delivery and excellent coffee beans

Company replied

Rated 5 out of 5 stars

Excellent product, delivery as promised.

Company replied

Rated 5 out of 5 stars

Very happy with Coffee Masters. Prompt, reliable service. Kimbo Professional Line beans at competitive prices. Five stars.

Rated 5 out of 5 stars

the vanilla milk shake powder is outstanding. Possibly the best vanilla milk shake you will ever drink.

Company replied

Rated 4 out of 5 stars

Love the premium english breakfast tea leaves and will continue to buy. Delivery was quick and good that standard delivery is free. Let's hope prices don't climb any more...

Company replied


Company details

  1. Coffee Wholesaler
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Tea Wholesaler

Written by the company

Coffee Masters is an independent, wholesale coffee company based in the heart of Worcestershire. We supply restaurants, bistros, coffee shops, cafes, hotels, bars and offices throughout the UK with our top-quality commercial coffee machines, coffee beans and coffee ingredients at competitive wholesale prices. Our selection of coffee machines includes industry-leading brands such as La Spaziale, Conti, Marco and Westomatic. Whether you need a traditional espresso machine or a fully automatic bean-to-cup machine, we can help you choose the coffee maker for your needs, and supply it at the right price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, option to quick order using previous orders, fast shipping and well packaged. Smooth hassle free orders and delivery every time!

22 April 2025
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for you taking your time to leave this review- it is really appreciated!

Rated 5 out of 5 stars

This Is How To Run A Company.

This organisation offers a great range of coffee and is reliable and highly efficient in all aspects. Excellent.

19 March 2025
Unprompted review
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for leaving such a lovely review!

Rated 5 out of 5 stars

Quality

Quality, freshness, and perfect flavour expectation are found in coffee masters beans, apart from their professional customer service. Recommend indeed.

29 January 2025
Unprompted review
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you for your review!

Rated 5 out of 5 stars

Ordered 1883 caramel syrup

Ordered 1883 caramel syrup. Arrived on time well package. Free 48hr tracked delivery by Royal Mail and unlike many other suppliers had no issues with shipping to Northern Ireland.

Many Thanks - will certainly use again!
Highly recommend.

9 January 2025
Unprompted review
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your great review and for your continued custom!

Rated 5 out of 5 stars

Good Coffee and Service

Good quality coffee, prompt delivery, easy ordering system. Been using the service for years and still satisfied. We get the Super Crema Blend for our La Pavoni Europiccola.

24 December 2024
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your feedback- we really appreciate your continued custom!

Rated 4 out of 5 stars

Coffee Bags x99

I bought Coffee Bags 100, it tastes good, but they were 99 not 100. Yup, I counted them all. Not very important, but I'm a little bit disappointed now :/

15 December 2024
Unprompted review
Rated 5 out of 5 stars

I love the choice of coffee on offer…

I love the choice of coffee on offer specially the organic and single origins that I buy regularly, I have used so many coffee providers for the last 8 years and coffee masters are far the best at all levels, the only thing I wish they can fix is when you need to get your coffee earlier or new coffee, you need to cancel the membership and change for new coffee and date, but it’s worth it
Thank you coffee master

21 November 2024
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your lovely feedback, we really appreciate this! You can edit your subscription any time by logging into your account on our website. If you need any help with this please contact us at enquiry@coffeemasters.co.uk

Rated 5 out of 5 stars

Great coffee

Great coffee! Fantastic communication and on time delivery....

Every time!

24 October 2024
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you for your lovely feedback!

Rated 2 out of 5 stars

Decided to give this roaster a try

Decided to give this roaster a try. Got a pack of Peruvian and also decaf coffee beans. None of the bags has a roast date on them but based on the best before date one bag is over two month old and the second one is almost one year old. It is pretty much tasteless at this age and although you may expect something like this displayed on the supermarket shelf but if you buy directly to a speciality coffee roaster this is not the quality you expect. Huge disappointment

30 October 2024
Unprompted review
Coffee Masters UK logo

Reply from Coffee Masters UK

Good Afternoon, I am so sorry to hear about your experience with your order. We would really like to discuss this with you . Your satisfaction is important to us, so please can you contact us on 01905 571007 or email us at enquiry@coffeemasters.co.uk. Thank you and I look forward to hearing from you!

Rated 5 out of 5 stars

Great customer service

Ross our representative was really helpful right from the start. There was never any pressure to buy, we went to visit the showroom, to look at all ranges and taste various drinks. He broke down all the costs and made it very easy to decide. Since purchasing the customer service has been fantastic. The drinks have gone down really well with our visitors too.

23 September 2024
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your great feedback. We really appreciate this!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery; coffee good and I am considering a commitment to regular subscription. I am trying to decide if the taste is similar to my old brand.

23 August 2024
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you for your lovely feedback. We would love to have you on board as a subscription customer!

Rated 5 out of 5 stars

We have used coffee master for the last…

We have used coffee master for the last 4 years getting a delivery of coffee beans every month. The staff are very friendly and we have not had any trouble with any deliveries.
When we wanted to try a drink different coffee we able to order samples packs which is a great idea.

23 August 2024
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your lovely feedback! We are always happy to help.

Rated 5 out of 5 stars

Cafe Nero order

Great service and kept me informed.recommended.it arrived very quickly👍👍

23 August 2024
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look