Coffee Masters UK Reviews 404

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the coffee beans, and appreciate the reasonable pricing. Many highlight the efficient and prompt delivery service, often noting the convenience of tracking and on-time arrivals. The overall service, including the ability to manage orders and subscriptions, also receives high marks from consumers. However, some people were not happy with the packaging, suggesting that it might not be sufficient for beans roasted a month prior to delivery. Additionally, a few customers mentioned dissatisfaction with the company's policy regarding training, indicating that it might be contingent on switching coffee suppliers.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many praise the outstanding vanilla... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent and consistent... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and speedy... See more

Service

People report positive experiences with service. Customers are very satisfied with the product and service,... See more

Price

Customers had positive experiences with price. Many reviewers found the prices to be very reasonable,... See more

Based on these reviews

Rated 5 out of 5 stars

i was looking for organic coffee beans and i found good selection and reasonable price from this company. I've ordered the professional line Kimbo organic beans and i love it. Great start of the day w... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 packets of the christmas spice blend. Two to give as xmas gifts. Very disappointed. Doesnt taste of spice more the artificial flavour in packet coffees with fake alcohol flavours. The mor... See more

Company replied

Rated 5 out of 5 stars

We knew next to nothing about running a café the morning we opened our community pop-up! Phil, our incredible CoffeeMasters consultant, leapt into action: selecting the right grind consistency, ca... See more

Company replied

Rated 5 out of 5 stars

We’ve been buying the triple certified coffee for several years now. Great coffee at a reasonable price and in my view it’s better than popular brand shops on the high street. I love the fact that... See more

Company replied

Rated 2 out of 5 stars

Can't really convince me your packaging is "so good" you can actually roast your beans a month earlier and send the to customers. One week is the optimum for CO2 release and anything longer than that... See more

Company replied

Rated 3 out of 5 stars

I switched from my supplier to Coffee Masters for everything except coffee. I have stayed with our original coffee roast brand-it defines us. Was told on a tasting that barista training could be... See more

Rated 5 out of 5 stars

Easy order process. Delivers on day they say and the coffee is fabulous. Only issue is DPD driver who can’t follow instructions and leaves the boxes outside the porch which could mean the coffee is ru... See more

Company replied

Rated 5 out of 5 stars

Excellent products which you can buy in bulk. I love their decaf beans which are always freshly roasted (roasting date on the packet). I use their handy subscription service so I don't run out.

Company replied

Rated 5 out of 5 stars

I have always had fantastic beans from coffee masters and been very happy. The last batch I had didn’t seem up to the usual standard so I contacted them and they quickly sent a new bag. Fantastic serv... See more

Company replied

Rated 5 out of 5 stars

No fancy names or packaging, just freshly roasted Colombian beans to your door at a very reasonable price compared to other subscription services. Very happy with the product and service.

Company replied

Rated 5 out of 5 stars

Great quality coffee beans delivered on subscription so that I never run out. The subscription is easily managed and can be amended and rescheduled as required. I would highly recommend Coffee Masters... See more

Company replied

Rated 5 out of 5 stars

Lovely coffee. I’ve tried alternatives, but none are as good as coffee masters signature blend. I’ve now given up on alternatives 😁

Company replied

Rated 5 out of 5 stars

As a soon-to-open Coffee Lounge, finding the right supplier to support our setup has been crucial — and we couldn't be more impressed with the professionalism and service we've received. Coff... See more

Company replied

Rated 5 out of 5 stars

Great, fresh coffee delivered quickly at very reasonable prices. I am an elated rabbit.

Company replied

Rated 5 out of 5 stars

Always easy to order with Meghan. Always quick delivery Always quality products. What's not to like?

Company replied

Rated 5 out of 5 stars

Simple to order. Reasonably priced. Good and quick delivery. Most of all coffee tastes great!!

Company replied

Rated 5 out of 5 stars

Very professional and excellent quality products. Delivering is perfect too. Thanks for all the tips.

Rated 5 out of 5 stars

Easy to order, speedy delivery and excellent coffee beans

Company replied

Rated 5 out of 5 stars

Excellent product, delivery as promised.

Company replied

Rated 5 out of 5 stars

Very happy with Coffee Masters. Prompt, reliable service. Kimbo Professional Line beans at competitive prices. Five stars.

Rated 5 out of 5 stars

the vanilla milk shake powder is outstanding. Possibly the best vanilla milk shake you will ever drink.

Company replied

Rated 4 out of 5 stars

Love the premium english breakfast tea leaves and will continue to buy. Delivery was quick and good that standard delivery is free. Let's hope prices don't climb any more...

Company replied


Company details

  1. Coffee Wholesaler
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Tea Wholesaler

Written by the company

Coffee Masters is an independent, wholesale coffee company based in the heart of Worcestershire. We supply restaurants, bistros, coffee shops, cafes, hotels, bars and offices throughout the UK with our top-quality commercial coffee machines, coffee beans and coffee ingredients at competitive wholesale prices. Our selection of coffee machines includes industry-leading brands such as La Spaziale, Conti, Marco and Westomatic. Whether you need a traditional espresso machine or a fully automatic bean-to-cup machine, we can help you choose the coffee maker for your needs, and supply it at the right price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

404 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Love the premium english breakfast tea…

Love the premium english breakfast tea leaves and will continue to buy. Delivery was quick and good that standard delivery is free.
Let's hope prices don't climb any more...

22 October 2025
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for taking your time to leave us a review!

Rated 5 out of 5 stars

Great taste

Easy to order, speedy delivery and excellent coffee beans

25 August 2025
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Easy order process

Easy order process. Delivers on day they say and the coffee is fabulous. Only issue is DPD driver who can’t follow instructions and leaves the boxes outside the porch which could mean the coffee is ruined.

22 July 2025
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Reply from Coffee Masters UK

Thank you for taking your time to leave us a review! I am sorry to hear about the trouble you have had with the delivery of your orders. We are always happy to help with any issues on email- enquiry@coffeemasters.co.uk

Rated 5 out of 5 stars

Freshly roasted

Amazing! Been subscribed for a few years now..love it

23 June 2025
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Reply from Coffee Masters UK

Thank you for your great review. Glad to hear you like our products!

Rated 3 out of 5 stars

Not impressed

I switched from my supplier to Coffee Masters for everything except coffee. I have stayed with our original coffee roast brand-it defines us.

Was told on a tasting that barista training could be done. Only to be told later that Coffee Masters would not provide training unless I switched to Coffee Masters.

That was not well received by me at all.

23 June 2025
Rated 5 out of 5 stars

Great service.

Simple to order. Reasonably priced. Good and quick delivery.

Most of all coffee tastes great!!

23 June 2025
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Reply from Coffee Masters UK

Thank you so much for your great feedback!

Rated 5 out of 5 stars

Excellent product

Excellent product, delivery as promised.

23 June 2025
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your review!

Rated 5 out of 5 stars

Exceptional Support Ahead of Our Coffee Lounge Launch

As a soon-to-open Coffee Lounge, finding the right supplier to support our setup has been crucial — and we couldn't be more impressed with the professionalism and service we've received.

Coffeemasters have done an outstanding job kitting out our Marco Milkpal machines and grinders. The equipment has been installed perfectly and is running spotlessly in preparation for launch, huge credit to the Engineer Dan.

We’ve already had the chance to test the specific roast recommended by the team, and the feedback from our tastings has been phenomenal — rich, smooth, and exactly the quality we were aiming for.

A huge thank you to Phil, our Sales Executive, whose customer service has truly been second to none. From advice and product knowledge to responsiveness and support, he’s gone above and beyond.

Highly recommend this supplier to any coffee business looking for expert guidance, quality equipment, and exceptional service — we're confident we’ve made the right choice as we gear up for opening day.

27 June 2025
Unprompted review
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Reply from Coffee Masters UK

Hello, thank you so much for taking the time to leave such great feedback. We are always happy to help out!

Rated 5 out of 5 stars

Not Just Beans! A Masterclass in Support and Kindness.

We knew next to nothing about running a café the morning we opened our community pop-up! Phil, our incredible CoffeeMasters consultant, leapt into action: selecting the right grind consistency, calibrating our coffee machine, teaching us to weigh and time the pour, to steam the milk just right and make it silky & smooth.

CoffeeMasters delivered delicious beans, along with a tonne of technical expertise and a huge dose of kindness. He gave us the confidence and skills to serve the best coffee for miles. We served hundreds of happy customers and raised funds for our community.

Without Phil it would not have been as phenomenally successful. Thank you, CoffeeMasters, for giving us the beans, tools and support to pull off something magical.

2 May 2025
Unprompted review
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Reply from Coffee Masters UK

Hi Cathy, thank you so much for taking your time to leave us such wonderful feedback. It is really appreciated. We are always happy to help out!

Rated 5 out of 5 stars

Very easy to set-up

Very easy to set-up. I'm using their service for 2 years now and never failede. Customer service easy to reach and any issues quickly resolved.

23 May 2025
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Reply from Coffee Masters UK

Thank you so much for your review!

Rated 5 out of 5 stars

Great service which goes way beyond a…

Great service which goes way beyond a normal service these guys are unreal..Real pros at what they do & so courteous with products to match…they even do call outs…WOW..
Keep it up you got us for the long haul

22 May 2025
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for leaving us such a great review! We really appreciate this and your continued custom

Rated 5 out of 5 stars

Fantastic service

I have always had fantastic beans from coffee masters and been very happy. The last batch I had didn’t seem up to the usual standard so I contacted them and they quickly sent a new bag. Fantastic service!! Highly recommend coffee masters.

7 June 2025
Unprompted review
Coffee Masters UK logo

Reply from Coffee Masters UK

Thank you so much for your lovely feedback- it is really appreciated!

Rated 5 out of 5 stars

Great coffee, great service!!

We’ve been buying the triple certified coffee for several years now. Great coffee at a reasonable price and in my view it’s better than popular brand shops on the high street. I love the fact that I can make changes to my order or delivery dates at any time online. Delivery tracked and always on time. Added to this we get discount via suscribe and save. Would definitely recommend!!

23 May 2025
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Reply from Coffee Masters UK

Thank you so much for your lovely feedback and continued custom- it is really appreciated !

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