Coffee Bean Shop - Coffee Roasters Reviews 

9,456
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and taste of the coffee beans, often describing them as the best they've ever had. Reviewers frequently highlight the freshness of the roasted beans and appreciate the excellent selection and variety available. The service is consistently described as excellent, with many people noting the fast delivery and efficient ordering process. Customers also value the personalized touches, such as handwritten notes and thoughtful packaging, which enhance the overall experience. However, some customers also noted that while the quality justifies the price, they occasionally had to add items to their order to qualify for free delivery.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the exceptional quality and... See more

Quality

Clients share positive opinions on quality, consistently describing the coffee as top-notch, exceptional, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-notch... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery,... See more

Order

People report positive experiences with order, often highlighting the ease of ordering and prompt receipt of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more

Rated 5 out of 5 stars

I am quite new to this coffee bean buying, I have just got my first proper bean to cup machine & so I was really confused about what beans to buy. I need not have worried, CBS are pretty much amazin... See more

Rated 5 out of 5 stars

I normally get the coffee bundles. Coffee is always great and the variety of coffees is amazing. I have recommended this to a few family and friends and usually get them a gift card for their birthday... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(9,456)

1,026 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Interesting and historic location

Airy, spacious and level café in the perhaps, uniquely pleasant environs of Lancaster Castle. There's a good free wifi signal and it's convenient for the station. Some distance to walk from parking, if you have a disability. Cycle parking is out of line of sight. Drinks are ok, served promptly, but not especially hot nor generously sized. Menu is limited, rolls, muffins, soup etc. and quite expensive, in my view. There's nowhere to charge a phone or laptop, which is quite an omission. The tables were sticky in need of a deep clean. There may be a high staff turnover, as there's a new server each time I visit. Staff seemed serious and not especially friendly, at a quiet time of day. I was told off for moving a table slightly, so a rather a strange controlling atmosphere. Lavatories are clean and modern.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very nice bags

Very nice bags, really nice packaged and personalised note was a very nice touch will be ordering again

2 June 2026
Rated 5 out of 5 stars

Highly recommended!

Every time I receive my freshly ground coffee, the short and lovely message on the delivery note makes me smile. Fast delivery, high-quality coffee, and excellent service. Highly recommended!

1 June 2026
Rated 5 out of 5 stars

Fresh and tasty

Great selection of coffee, perfect choice and awesome packaging with a personal touch. Love everything about this brand.

18 January 2026
Rated 5 out of 5 stars

Coffee is LUSH

Coffee is so lovely, could smell it as soon as I opened the box! Exactly as description said, not overly strong and a lovely breakfast blend. We were also sent another free blend of coffee to try along with updates and a handwritten note - all in all a lovely place to order from and will be definitely looking into the subscription!

24 May 2026

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