Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more
I am quite new to this coffee bean buying, I have just got my first proper bean to cup machine & so I was really confused about what beans to buy. I need not have worried, CBS are pretty much amazin... See more
I normally get the coffee bundles. Coffee is always great and the variety of coffees is amazing. I have recommended this to a few family and friends and usually get them a gift card for their birthday... See more
Company details
About Coffee Bean Shop - Coffee Roasters
Written by the company
A Coffee Roastery Like No Other.
Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!
Spilling the beans since 2008. From our family run Artisan Roastery in Kent.
From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.
For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.
You asked and we listened...
All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!
Contact info
Unit 13, Connect 10, Foster Road, TN24 0FE, Ashford, Kent, United Kingdom
- +44(0)1233 503222
- sales@coffeebeanshop.co.uk
- coffeebeanshop.co.uk
5.0
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impeccable customer service
Impeccable customer service. Over 2 orders I have selected 10 different coffees. I’ve just tried my 6th and loved all 6. Keep up the excellent work!!
21 June 2026
Lovely company, lovely coffee
Such a rarity to find a company that genuinely cares about customer experience. I love the personalised notes inside, definitely a USP. Not to mention that the actual product they sell is as great as promised.
21 June 2026
Great coffee from a roaster with a strong sense of responsibility to its community of suppliers and drinkers
I really appreciate how Coffee Bean Shop engages with me as a customer. I have a subscription for a monthly order and I like that I receive a reminder several days ahead of it going out so that I can change it or even skip a month. I also appreciate the personal touch of the hand written letter. I live and work abroad and have my beans sent on to me. I could buy cheaper locally but the quality of Coffee Bean Shop beans and knowing that I can trust their sourcing policies makes the extra cost worth it.
20 June 2026
Consistently brilliant coffee and service.
The service is brilliant, the packaging is classy and every coffee i have tried has been exceptional in espresso, Moka and filter.
20 June 2026
As usual fab coffee
As usual fab coffee. Quick delivery + keep the messages coming with the order. Love it. ❤️
18 June 2026
Quick delivery.
Quick delivery.. generally order the seasonal bag. Also their decaf is soo good
17 June 2026
we just love this company
we just love this company, the Coffee is amazing freshly roasted the day its sent out. The packaging is awsome and the customer service is just outstanding. I love the little personal notes that t sent with your orders.
This company is deff the place to go for your coffee Beans
Absolutely First Class
26 June 2026
Unprompted review
Reliable quality
11 June 2026
Always good quality beans and delivery…
Always good quality beans and delivery is very quick
16 June 2026
One of the best coffee roasters …
One of the best coffee roasters out there in my opinion. Not the cheapest but I think you get what you pay for. Fast delivery and great customer service. Life's too short for bad coffee!
16 June 2026
Absolutely amazing quality
Absolutely amazing quality, and just the extra attention to the order make it all that better such as roasting the day of sending it out! And the personal hand written card! Alot of detail go into your order and its very personalised! By far the best coffee company ive ordered from. Thank you for my amazing order!!
16 June 2026
Really great coffee
Really great coffee, delivery was prompt and the quality of the packaging was really nice, all in all would order again.
9 June 2026
Speedy delivery and nice personal touch
Speedy delivery and included a lovely handwritten note to thank me for my purchase and for supporting a small roasting business! Coffee smells amazing, the gift recipient was very very happy!
12 June 2026
Amazing Gift
This was a gift so I can’t comment too much. I can say the coffees I bought came beautifully packaged in a nice box that you can wrap up. The aromatic fragrance from the beans is exquisite so I’m looking forward to hearing about the taste after I give the gift.
2 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.