Promo by Cody McConnell Reviews 

230
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent products, noting items are exactly as ordered and often exceed expectations. Many are impressed with the high quality, highlighting durability and great design. Reviewers also appreciate the competitive pricing, finding exceptional value. However, some customers noted concerns regarding delivery, experiencing delays, packages stuck in customs, or not receiving items within expected timeframes. Additionally, a few people felt that product colors were inaccurate, items smaller than expected, or scents did not last long.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, design, and how... See more

Quality

Users describe positive interactions with quality, often noting that products are great, excellent, and even... See more

Order

People report ambiguous experiences with their orders, with some customers expressing satisfaction with... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast delivery and good... See more

Price

Consumers find the price to be very positive, often highlighting it as a great value alongside product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Couple of draw backs with Duties and delivery but all worked out and was issued a refund for the duties. Product excellent got exactly what I ordered!

Rated 4 out of 5 stars

Product is great as always but shipping took a little longer than it has in the past. I had to reach out because the package got stuck in customs but customer service was great and was able to get th... See more

Rated 5 out of 5 stars

I am pleasantly surprised! My coozies turned out great! The quality and design are better than expected. I'm glad I decided to give Cody McConnell-promo a try. I will definitely be using this comp... See more

Rated 5 out of 5 stars

I’m always skeptical when ordering stuff online like this. Communication was short and simple with the whole process. I was very pleased with my air fresheners and the cool water scent is really good!... See more


Company details

  1. Promotional Products Supplier
  2. Corporate Gift Supplier
  3. Promotional Item Store

Written by the company

Promo by Cody McConnell is a promotional merchandise company that offers unique promotional products such as; Custom 3D Die-Cut Rubber Keychains, Custom Die-Cut Air Fresheners, Custom Lanyards as well as many more. Over the past 3 years, with over 4.2 million products sold and have helped over 20,000 companies to date. With low minimum quantities and free digital mock-ups of your logo, Promo by Cody McConnell is the perfect way to market and advertise your business. We have top-tier graphic designers who create and individually design EVERY Free Digital Mock-Up, Order, and inquiry for all businesses and visions they have in mind.


Contact info

4.1

Great

TrustScore 4 out of 5

230 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(230)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

Color match issues

The red squares on the stickers came out a dull, almost dull brown tone. As the company prides itself on being able to match colors for its customers, this does not support their brand as intended. The client does not want to use them for their Grand Opening (or ever).

11 May 2026
Rated 5 out of 5 stars

Excellent quality and great customer service

Great experience overall! The quality of the products is excellent, everything arrived exactly as expected, and the customer service was very professional and helpful. The custom air fresheners look amazing and the attention to detail is great. Fast delivery and very good communication during the whole process. Highly recommended!

16 April 2026
Rated 1 out of 5 stars

1 month delay. Very unprofessional. Not responsive.

The order was almost a month delayed and we did request it to be cancelled before delivery because it was arriving too late and we would not need it anymore. Customer support is not responsive at all and when they answer is one small sentence ignoring all concerns and problems. There is no way to reach to them besides the chat or the email which is useless. They don't own when they fail or when their business model fails, don't apologize nor try to find solutions. they just keep ignoring you until the order arrives so they can say it arrived (even if you reached out 100 times before with no answer). They are not interesting in keeping costumers. Very unprofessional.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

As Brilliant As Advertised!

On a casual Instagram scrolling, I came across Cody's lifestyle brand air fresheners. It was an instant "gotcha" and I'm not an impulse buyer. I believe what really got me was the technical innovation that transformed my logo into precisely what the final product would look like. I was able to use other Microsoft products (i.e. PowerPoint and it's Artificial Intelligence functions) to juxtapose the air freshener into my Aventador SV. This became the image I shared with friends and colleagues. There was great anticipation to see the final product which caused me to pester Cody more than I would normally for updates. He remained calm and cool and delivered as fast as he possibly could.

I appreciate him, his company, their vendors and entire team. I immediately tagged the company on Facebook and apparently within minutes created quite a stir based off the phone calls received.

Thanks for the product and I wish you continuous innovation and over-the-top success.

From the mobile home to where moguls roam, I'm V-Mick. Activate Gorilla Grind Mode. Let’s Work 🦍

12 April 2026
Unprompted review
Rated 3 out of 5 stars

Ordered Coozies for event in early…

Ordered Coozies for event in early March website assured me they would be here on time.. A week before the event (past their delivery date) I was concerned and let them know. Was told they would not arrive on time. They refunded my money, but Inthen had to pay twice Cody McConnels price in order to get them
Coozies arrived one week after event, they told me to keep them quality is excellent…. but every event (23 years) have unique artwork and are dated. Not sure if Inwill use them again.

11 March 2026
Rated 5 out of 5 stars

Custom Key Chain

The process was easy. The design was completed in a timely manner. The delivery was quicker than expected and the key chains look great.

3 March 2026

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