Promo by Cody McConnell Reviews 206

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like coozies, air fresheners, and keychains are well-made, durable, and often exceed expectations in design and detail. Many people are very satisfied with their orders, finding that the products are exactly what they expected and often receive compliments. The service is also frequently highlighted as excellent, with consumers appreciating good communication and a smooth ordering process. However, some customers also noted issues with order and delivery. A portion of people experienced delays in shipping, with some orders taking longer than anticipated or not arriving on time. There were also occasional mentions of communication problems regarding shipping updates and tracking information, and a few instances where the product quality, particularly the scent longevity of air fresheners, did not fully meet expectations.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the excellent quality,... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of products... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the quality of their orders, stating... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast delivery and good... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent communication throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am pleasantly surprised! My coozies turned out great! The quality and design are better than expected. I'm glad I decided to give Cody McConnell-promo a try. I will definitely be using this comp... See more

Rated 5 out of 5 stars

I’m always skeptical when ordering stuff online like this. Communication was short and simple with the whole process. I was very pleased with my air fresheners and the cool water scent is really good!... See more

Rated 5 out of 5 stars

Awesome product Best communication and customer service I’ve had in a while Enjoy my product it is exactly what I ordered my expectations were met and I can’t wait to place another order for future... See more

Rated 5 out of 5 stars

order was exactly what I expected. I was surprised that the smell was spot on and not over powering. I am impressed with the quality. Did have an issue with getting the order shipped on time, but sent... See more


Company details

  1. Promotional Products Supplier
  2. Corporate Gift Supplier
  3. Promotional Item Store

Written by the company

Promo by Cody McConnell is a promotional merchandise company that offers unique promotional products such as; Custom 3D Die-Cut Rubber Keychains, Custom Die-Cut Air Fresheners, Custom Lanyards as well as many more. Over the past 3 years, with over 4.2 million products sold and have helped over 20,000 companies to date. With low minimum quantities and free digital mock-ups of your logo, Promo by Cody McConnell is the perfect way to market and advertise your business. We have top-tier graphic designers who create and individually design EVERY Free Digital Mock-Up, Order, and inquiry for all businesses and visions they have in mind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality and great customer service

Great experience overall! The quality of the products is excellent, everything arrived exactly as expected, and the customer service was very professional and helpful. The custom air fresheners look amazing and the attention to detail is great. Fast delivery and very good communication during the whole process. Highly recommended!

16 April 2026
Rated 1 out of 5 stars

1 month delay. Very unprofessional. Not responsive.

The order was almost a month delayed and we did request it to be cancelled before delivery because it was arriving too late and we would not need it anymore. Customer support is not responsive at all and when they answer is one small sentence ignoring all concerns and problems. There is no way to reach to them besides the chat or the email which is useless. They don't own when they fail or when their business model fails, don't apologize nor try to find solutions. they just keep ignoring you until the order arrives so they can say it arrived (even if you reached out 100 times before with no answer). They are not interesting in keeping costumers. Very unprofessional.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

As Brilliant As Advertised!

On a casual Instagram scrolling, I came across Cody's lifestyle brand air fresheners. It was an instant "gotcha" and I'm not an impulse buyer. I believe what really got me was the technical innovation that transformed my logo into precisely what the final product would look like. I was able to use other Microsoft products (i.e. PowerPoint and it's Artificial Intelligence functions) to juxtapose the air freshener into my Aventador SV. This became the image I shared with friends and colleagues. There was great anticipation to see the final product which caused me to pester Cody more than I would normally for updates. He remained calm and cool and delivered as fast as he possibly could.

I appreciate him, his company, their vendors and entire team. I immediately tagged the company on Facebook and apparently within minutes created quite a stir based off the phone calls received.

Thanks for the product and I wish you continuous innovation and over-the-top success.

From the mobile home to where moguls roam, I'm V-Mick. Activate Gorilla Grind Mode. Let’s Work 🦍

12 April 2026
Unprompted review
Rated 3 out of 5 stars

Ordered Coozies for event in early…

Ordered Coozies for event in early March website assured me they would be here on time.. A week before the event (past their delivery date) I was concerned and let them know. Was told they would not arrive on time. They refunded my money, but Inthen had to pay twice Cody McConnels price in order to get them
Coozies arrived one week after event, they told me to keep them quality is excellent…. but every event (23 years) have unique artwork and are dated. Not sure if Inwill use them again.

11 March 2026
Rated 5 out of 5 stars

Custom Key Chain

The process was easy. The design was completed in a timely manner. The delivery was quicker than expected and the key chains look great.

3 March 2026
Rated 4 out of 5 stars

Communication was great

Communication was great.
Delivery was great.
I got the air freshener samples - I do find the scent doesn’t last long. Everything else top tier.

15 February 2026
Rated 1 out of 5 stars

I still have not received my product

I still have not received my product. You’ve taken my money, and I also got a email back on Feb 11 saying my product shipped. Today is March and still no product SMS still no tracking to even see where my product is. I can’t give a review on the product as I don’t have it but as far as the experience so far, it’s not been good

13 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look