Coconut Bowls Reviews 

Very bad experience with them.
I ordered on 22.11.2021 and after they apologies of some bad stock, they managed to ship it on 06.12.
Their reply time to the emails was at least over 3 days.
On 09.12 was the latest update from another country. I contacted them and they told me to check with my customs.
I contacted FedEx (they gave me a FedEx tracking link) and FedEx said it is not shipped with them but with a partner and they cannot tell me anything.
I asked the post office and customs...they know nothing about that tracking number.
And since 09.12 until today (18.12) I have not heard anything from them.
Tried email, FB, insta...nothing.
So, maybe they will deliver but if you want your products sooner than 1 month (on the same continent)...don't count on them!!!

Waiting a reply from my emails from 11-18 and 11-19 on your companies website. Trying other avenues. Trying to get an update on order number 177847. Will gladly change my rating if I get an update

Dishonest discount codes used to trick you into signing up and giving over your personal details.

OK so I’m going to give an extensive telling of what exactly happened in my experience because there were a lot of ups and downs.

I ordered my balls late June I waited a couple weeks I never got a confirmation number or anything so I was very confused but I assumed they were backed up based on people being upset on Instagram I didn’t think anything of it for those couple weeks and finally still no confirmation I decided to reach out I was told they could not find my order which of course made me upset. Later that night Or possibly over the next couple days I cannot fully remember I want to contacting someone else through them who told me that there was a mess up on the address and I put apartment 102 rather than 101… OK my mistake. It is still a little weird to me though because my neighbor knows who I am and would have excepted the package… Not saying they’re lying but it is a little suspect to me. I never hear back about how to fix my experience so honestly I kind of forgot for a little while wound up reaching back out months later at this point asking what the heck is going on and why I had not received my order again I was told that they had no idea who I was and what my order was and when I gave them my information they stood by it until I got upset then they told me that basically it’s my fault because I put .con ratherthan.com and that’s why all these people could not find my order… Makes no sense I had even given them the address that was accidentally put on the account the name the phone number everything but their incompetence apparently was completely due to one letter being wrong? Finally they told me that I can get my product but only if I pay shipping again at this point I’m upset and I really just want the product that I ordered so I say fine I’ll pay shipping again. Days go by before I’m contacted on how to do that. Finally I get that handled and a couple weeks past and I finally got my order!

Not gonna lie despite being so upset over the whole situation I was super excited to get my order because I have ordered with them before long ago and absolutely loved the bowl I got it was thick and beautiful and hearty. The first thing I noticed when I got my package this time though was that the family pack of four bowls for forks and I believe two spoons was extremely lightweight like it felt like there may have been a couple pieces of paper in the box which to me wasn’t exactly a dealbreaker I was just a little confused because again my last bowl ordered was very thick and hearty. I open my box and I see rather flimsy bowls I was a little disappointed at the fact that some of them mainly one was so tiny and does not sit like a normal bowl but I thought whatever that’s fine I really love how they look because they are very pretty. Finally later that day I decide to use one of the bowls with warm food… Not hot food warm food! And all of a sudden I hear cracking and popping I look down … and my bowl has two large cracks in it. At this point I haven’t even reached out to them because all they do are play these roundabout games. The company used to be a company I would standby now the company is honestly just out to sell cheap Products overpriced. 70 something dollars for bowls that crack up on one use… I’m so disappointed when I first started the journey with this company I had excepted that it was my fault that things had gone so poorly but after the full experience I realize how horribly this company is ran. I hope this helps someone before they decide to spend a lot of money on a company that does not value its customers or its own product

Had my bowls, used once and one cracked. Even though its advised they can be used with warm foods.
I have contacted via instagram, and did send a picture, but now experiencing radio silence.
Such a shame, as love the concept of the company, but the lack of customer service has really let it down.

UPDATE - THEY REPLACED AND WERE REALLY HELPFUL WHEN EMAILED

Really horrible experience with this company!!! Firstly the items arrived 2 months late and I never got any explanation why, at least they responded to my email when I enquired about the whereabouts of my order but they were not very helpful and just told me to wait. Secondly, I had to pay import taxes on the package which were not in place at the time of my purchase but due to the delay from them I had to pay roughly half what I paid for my order and when I emailed them explaining this they just sent me an eBook which I had already received with me order, careless. Lastly, one of the bowls has a small hole in the bottom and is cracked and I haven't even used it yet.

All in all, lousy customer service and really cheap products with poor craftsmanship. Will not buy from them again and I hope nobody else does so that they go out of business. It is not ok to support bad companies/brands like this while others who actually care about the quality of their products and customer service are struggling.

Ordered on June 05th. No product today (13.07.2021). Expensive, bad contact. Never again!

Worst customer service and cheapest products! I spent a lot of money purchasing bowls and cups and utensils with this company. Almost all of our bowls cracked WHILE eating smoothies out of them. The bamboo cups started to split about 15 minutes after having water in them. Coconut Bowls requested I email pictures as proof then sent me replacements that arrived broken. I then emailed them pics of these items and since everything was so broken threw them in the trash as one does. They are refusing to refund my money unless I mail all the broken items back on my dime which they know were already in the trash weeks ago! What do people do when things break? They just keep saying they can send me more replacements which I do not want. They rarely respond by email, they blocked me from Facebook messenger and they refuse to have a manager call me. There are too many better companies out there to waste money on this one.

This is a family of conspiracy theorist pandemic deniers. Don’t support them.

DO NOT GIVE THEM YOUR CARD DETAILS, SEEMS THIS iS A SCAM. I ordered with them at the end of December 2020, it is now well into February 2021 and I have not received anything. I emailed them with no response so I resent the email when someone called Ronald emailed me back asking for my address which was already in the emails so I assume he was stalling so someone else would pick up the email and respond to me. I have send four more emails since with no response. Seems they are running a scam. Don't let them steal from you, shop elsewhere.

I have made 2 orders so far from this website and had no issues.
The first order came and one thing was missing and the customer service were friendly and accommodating and shipped the missing part straight away.
The products are really good quality and are really nice to use. And it's nice knowing they have come from eco friendly materials.
Definitely will continue to grow my coconut utensil collection!

I wish I read these reviews before I placed an order!!
I received my bowls but not my EBOOK and despite every possible effort to contact CUSTOMER SERVICE on all platforms (email, Facebook and Instagram) not only have my messages not been answered but they've not even bothered with reading it!
If you value your time, do not place an order, there are other more reputable companies out there that provide a way better service, which I now regret not supporting!

Customer service did respond with a replacement item needed. My coconut cup did crack. However, they responded with 24 hrs. These products are amazing.

The same as all previous reviews! The customer service is absolutely shocking!
Trying to get my bowls replaced for smaller ones and no member of the team on and platform is responding

I had bought from Coconut Bowls a year or 2 ago and didn't have any issues at all, I received my package and was really happy with the bowls.

I decided to buy some more bowls from them this year and I never received the package. To make matters worse, the package has been shown as Delivered which means no one from the company is willing to help me, they say it's between the post office and me but the post office tells me it's up to the sender to intervene.

I've been at home this whole time because of Covid so I would know if the package had been delivered! Terrible experience and I'm disappointed as I was an advocate for the brand before this. Won't shop with them again, I've just lost money and never received my package.

Wow...I wish I had read these reviews before spending my money...now I'm actually scared of having wasted my money and not receiving anything! In these already difficult times. I am disgusted, as many on here, with this company's customer support team and the actual lack of proper ability to get in touch with them.
I ordered a bowl for myself and a set as a gift for a friend on 25.10 and am still waiting for anything to be shipped....
Surely they can't take people's money and give nothing? Isn't that a scam?
I don't earn millions and can't afford to just throw money away for nothing.
I've had some email exchange with their customer support but their last email on 04.11 said they expect to ship my order within 48 hours...it's the 10th today and still nothing and they have not responded to my further emails.
1 star is purely because i can't give 0 stars.
I am horrified by this whole experience! Please don't waste your money on them. There are other companies selling coconut bowls...maybe they are better.

ORDERED ITEM ON 13th of OCTOBER 2020. AFTER MULTIPLE MESSAGES ON FACEBOOK AND EMAILS FINALLY RECEIVED MY ORDER ON 30th OCTOBER.

I HAVE ORDERED “BE KIND TO YOUR MIND” SET, HOWEVER RECEIVED “CONSCIOUS” SET.

MESSAGED TO SEE WHY WRONG ITEM SENT - NO RESPONSE.

DO NOT RECOMMEND

I’m updating my review finally got my products they are awesome. I did have A miso of item and couple of nroken bowls but the recipe book is amazing and so beautiful.

The only thing that holds me back for a full 5stat is the customer service and care and lack of accountability for their part still needs improvement. Bit the products are fabulous it’s just the communication and response time. Praying they will work on this. As a person who's job with nbc universal is to provide top notch service I’m very very hard and won’t tolerate bad service especially these days.

But I always have hope. Or maybe they need more help and to create a customer service number so people can actually speak to someone.

I would be so great at this so maybe I could work remotely to be that person and build a team all over the world they proved service too.
So if the founder sees this I would love to speak to you. I’m actually creating a business to teach other how to be the best and provide 5 star service a concierge business plan.

Anyway thank you CCB and Ron for being better.

I have purchased an e-book on their website. Never got it, no link for download, NO ANSWER TO EMAILS. FRAUD

I am so disgusted is the customer service. And all you do is tell lies..
You state on your website. Shipped 24-48 hours
I’m still waiting over 2 weeks. You haven’t shipped them at all. Yet I get a generated email saying delivery is slow because of Covid.. you haven’t even sent them!!
I want my money back now!!