Coconuet Reviews 

63
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Ordered my mom a case August 29th and it's going on 2 months now, and she has yet to receive the case. I finally reached out to customer service about a refund and was told that if I wanted a refun... See more

Rated 1 out of 5 stars

USELESS UNHELPFUL COMPANY…. Only interested in. The money and after sales help non existent! I needed a refund but they wanted it sent back tracked !!! To some dodgy foreign address that probably will... See more

Rated 3 out of 5 stars

The package was so late that I thought I had been scammed in the classic way, when they claim to have sent the purchased item, provide a tracking number that leads to a fake tracking website, where... See more

Rated 1 out of 5 stars

The case did not fit my phone, cheap quality and packaging with dodgy labels. Their website claims you can return and refund however their customer service team is making it very difficult. I am very... See more


Contact info

1.8

Poor

TrustScore 2 out of 5

63 reviews

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No recent history of asking for reviews

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1.8

All reviews

(63)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible

False and misleading adverts ,items are completely different from what is on the website images .Takes a month to deliver substandard items.
Horrendous.

30 March 2023
Unprompted review
Rated 1 out of 5 stars

Scam, avoid at all cost

Ordered a case 2 months ago. Never arrived. They refused to refund me. Absolute scam. Thankfully I paid through PayPal and was able to claim a refund through them.

9 December 2022
Unprompted review
Rated 1 out of 5 stars

Trash!!! STAY AWAY FROM THEM

Trash!!!! Thats all i want to say. I ordered a case and the quality is literally trash. On top of that, i emailed them for a return and refund, they got back to me to provide the address and when i asked for shipping label, they didn't bother replying back. As per their company policy, shipping back item would be FREE if the item is not as expected. STAY AWAY!!!

23 November 2022
Unprompted review
Rated 1 out of 5 stars

Image renders are fake

Image renders are fake

I've been caught by a very nice design and had a look at S22 Ultra version of the case. The image itself is just an iPhone body and only S22 ultra camera unit laid on the back of it. The corners of the case are rounded which S22 has sharp 90deg, bottom of the device should have charging port, 1x vent for a speaker and an S-pen dock. The image shown does not have the S-pen dock and has 2x speaker vents. This itself is no go.

28 November 2022
Unprompted review
Rated 1 out of 5 stars

Just don't consider this seller.

I wish I came here first before purchasing. Do not trust images or descriptions of this seller. The items are not of a high-quality at all, and their 'Luxury' descriptions are completely unjustified. My item came in a plastic film wrapper, with a cheap styrofoam inset. The item itself is a poor thing silicone skin that you'd find at a market-stall. DO NOT ALLOW THE IMAGERY TO FOOL YOU.
Additionally, the item comes from China, and if you wish to return the item for a refund, they will insist you return the item first at your own expense. After one week, my case is open with Paypal and the seller is still refusing to refund me.

Just don't buy from here. Honestly, please don't do it. If I don't get my money back, but only one person listens to my review and doesn't purchase from them, then it was worth it.

24 October 2022
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. Felt cheated when I saw other online shop selling same phone case for less than $3 and I bought it for USD20 😡. Next time will not trust online advisement easily on Facebook.

31 July 2022
Unprompted review
Rated 1 out of 5 stars

Es un timo increíble! / It's an unbelievable scam!

En la web dice 1-3 días para recibir el producto. Han pasado 20 días y aun no ha llegado. Además, pagas 20 euro una carcasa que a los tres dias he visto venden en aliexpress a 3 euro. LA MISMA IDENTICA. A mi me han timado. Espero que no timen a mas gente.

On the website it says 1-3 days to receive the product. It's been 20 days and it still hasn't arrived. In addition, you pay 20 euro for a case that three days later I have seen sold on aliexpress for 3 euro. THE SAME IDENTICAL ONE. I have been ripped off. I hope they don't rip off more people.

6 April 2022
Unprompted review
Rated 1 out of 5 stars

The worst experience ! Seems a SCAM SHOP

I wish I could have read the reviews before going to order from this total scam, the so-called "online shop". I have been waiting for months to receive my order and was writing to know about tracking my order but lost my hopes finally because I coudn't get my shipment at all even waiting for over the months. This is scam and I would never suggest anyone to purchase from this platform - Totally a scam.

11 March 2022
Unprompted review
Rated 1 out of 5 stars

Broke within days

Took weeks to arrive and the side button broke off within a few days, making the case completely useless. Never responded to my request for a refund.

11 March 2022
Unprompted review
Rated 1 out of 5 stars

Warning - purchase somewhere else!

Warning! Poor quality case (cracked in upper corner) and customer service claimed it was past 2 months so no warranty at all, just a $5 discount on a replacement order.

Purchase elsewhere!

10 March 2022
Unprompted review
Rated 1 out of 5 stars

They are the worst company to spend…

They are the worst company to spend money on. Take them more than a month to start processing an order. Then, it takes them another 3 months to put the damn things in a package. In total you’re looking at half a year to receive a case that doesn’t even fit your phone. DO NOT BUY FROM THIS PATHETIC COMPANY.

24 February 2022
Unprompted review
Rated 1 out of 5 stars

I do not trust them

I do not trust them. After purchasing a phone case through their website, the link provided for the courier service did not work. They apologised, sent a new link and told me I would get $5 off the next purchase. Alas, the link for the second phone case also did not work. It said the shipment was “cancelled”. I’ve been waiting for over a month. Customer service takes forever to reply and doesn’t solve the problem for you.

20 February 2022
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY

DONT WASTE YOUR MONEY. You pay for the case and they never bring it to you!!!!!
They stole my money DONT BUY from the website. They nether answer to my emails. Horrible experience!!!

10 February 2022
Unprompted review

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