Co-Ownership  Reviews 

990
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional throughout their interactions. The service provided is frequently described as brilliant and outstanding, with many noting the ease and efficiency of the entire process. People appreciated the clear explanations and guidance received, making complex steps straightforward and well-managed. Reviewers often highlight the excellent customer service, mentioning agents were courteous, informative, and provided great support. Many consumers felt supported and reassured, with the company going above and beyond to help them achieve their dream of homeownership. The overall user experience was consistently smooth, quick, and stress-free from beginning to end, exceeding expectations for numerous individuals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many expressing gratitude for the help and support... See more

User experience

Customers had positive experiences with the user experience, often describing it as simple, clear, and... See more

Customer service

People report positive experiences with customer service, consistently finding advisors professional, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

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4.9

All reviews

(990)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New home

Everything from beginning to end was dealt with efficiency and the whole team at co ownership we cannot thank them enough.We would definitely recommend co ownership without the shadow of a doubt .

8 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Amy and congratulations on your new home.

Rated 5 out of 5 stars

Brilliant Service & Hassle-Free Process

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I could avail of and the steps involved. The whole process was clear, simple, and stress-free. Brilliant service I highly recommend!

13 August 2025
Unprompted review
Co-Ownership  logo

Reply from Co-Ownership

Thanks for this review Luke!

Rated 5 out of 5 stars

The staff at Co-Ownership are brilliant

Your staff were extremely helpful and not only talked me through the process of purchasing my new home they showed me kindness and nothing was too much trouble for them

31 July 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Vivian and congratulations on your new home.

Rated 5 out of 5 stars

Co ownership review

Co owner where brilliant they helped in every way possible to deal with every fine detail for the mortgage and keep me very positive and reassured during the process I would highly recommend using them.

8 July 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your review Liam and congratulations on your new home.

Rated 5 out of 5 stars

Very helpful

Very helpful
They have been so great and helpful in allowing me in buying my house definitely recommend for people who may not have all of the funds for a property

11 July 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Ivania and congratulations on your new home.

Rated 5 out of 5 stars

We went from renting for 20 years to having our own home

The process with Co-ownership from start to finish was fantastic. They explained everything clearly. The website was easy to access and documents easy to upload. Any queries we had were answered quickly and fully. They helped us move from renting 20 years to finally have a property we can call our own. They are doing amazing things for those trying to get onto the property ladder.

30 June 2025
Co-Ownership  logo

Reply from Co-Ownership

Hi Grainne - Thank you for your review and congratulation on moving into your new home.

Rated 5 out of 5 stars

Great support from Co-ownership

Polite, friendly, knowledgeable and supportive staff made the process less stressful than it might have been. It's a great idea as well.

27 June 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks John and congratulations on your new home.

Rated 5 out of 5 stars

Co-ownership made my dream a reality!

Co-ownership made my dream a reality. The entire process was smooth, timely, and handled with professionalism. I'm extremely pleased with the service I received.

25 June 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Aguinaldo and congratulations on your new home.

Rated 5 out of 5 stars

An outstanding organisation

Buying a house is one of the most stressful things we can do. One of the over-riding concerns is finance.
Co-Ownership enables people of all ages to buy their first home. I bought my first home through Co-Ownership and now, decades later, I have just bought my final home through them.
My life "bookended", as it were by Co-Ownership.
A company is only as good as its staff and here is where this organisation excels. The staff make a difficult transaction simpler. They treat you with kindness and courtesy and yet utter professionalism.
For those embarking for the first, second or even last house purchase, I would recommend Co-Ownership complete. I will always be grateful to them for smoothing the often rocky road to house- buying.

13 June 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Elizabeth and congratulations on your new home.

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