Co-Ownership  Reviews 

990
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional throughout their interactions. The service provided is frequently described as brilliant and outstanding, with many noting the ease and efficiency of the entire process. People appreciated the clear explanations and guidance received, making complex steps straightforward and well-managed. Reviewers often highlight the excellent customer service, mentioning agents were courteous, informative, and provided great support. Many consumers felt supported and reassured, with the company going above and beyond to help them achieve their dream of homeownership. The overall user experience was consistently smooth, quick, and stress-free from beginning to end, exceeding expectations for numerous individuals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many expressing gratitude for the help and support... See more

User experience

Customers had positive experiences with the user experience, often describing it as simple, clear, and... See more

Customer service

People report positive experiences with customer service, consistently finding advisors professional, easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

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4.9

All reviews

(990)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straight forward

Easy,straight forward and very competent, would recommend to any first time buyers.

25 September 2025
Co-Ownership  logo

Reply from Co-Ownership

This is great to hear, thank you and congratulations on your new home!

Rated 5 out of 5 stars

Amazing

Co ownership is amazing!

So helpful throughout and a really straightforward process, helping people purchase their homes.

19 September 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks and congratulations on your new home.

Rated 5 out of 5 stars

Thanks to co-ownership

Thanks to co-ownership, we could finally get on the property ladder. The financial benefits, like a lower deposit and shared costs, made all the difference. We love our new home and are so grateful for the opportunity

2 September 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks and congratulations on your new home.

Rated 5 out of 5 stars

More than helping my dream come true

More than helping my dream come true, I have to praise Co-Ownership org. for the support and reassurance during all the process. Thank you for everything.

29 August 2025
Co-Ownership  logo

Reply from Co-Ownership

You are very welcome thank you for your feedback. Congratulations on your new home!

Rated 4 out of 5 stars

Excellent service with sticky criteria

All the staff that we dealt with were friendly, knowledgeable, professional, and efficient, working hard to make our home-owning dream a reality. The only downside would be the inflexible building criteria that render a vast proportion on the housing stock ineligible. But, we got there, and we're very grateful.

29 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Feedback review

The advisors were very helpful and kept me updated going forward and spoke with clarity about how co ownership works I would highly recommend it and very pleasant to deal with thanks again

29 August 2025
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Reply from Co-Ownership

Thanks Declan and congratulations on your new home.

Rated 5 out of 5 stars

Great way to get on the property ladder

Easy to make an application, staff were lovely and approachable! Co ownership were very quick with everything on their end and gave constant updates! Couldn’t recommend enough if your looking to get on the property ladder

26 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Ann and congratulations on your new home.

Rated 5 out of 5 stars

Excellent!

Portal easy to navigate. Staff go above and beyond. Very straightforward process 🙂

20 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Gary and congratulations on your new home.

Rated 5 out of 5 stars

Co owner ship has been patient and…

Co owner ship has been patient and understanding. They explain everything well so nothing goes missed and have been a great help.

26 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your review and congratulations on your new home.

Rated 5 out of 5 stars

Very helpful

Very helpful, got things moving quickly for us as time was against us.
Finally able to buy a permanent home thanks to you guys!

8 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Peter and congratulations on your new home.

Rated 5 out of 5 stars

Due to being long term renters we had…

Due to being long term renters we had no surplus cash for a Deposit to buy a house and were given notice on our rental property leaving us just about homeless with the current social housing situations we would have waited years for a home for our two
Children. Co-Ownership saved us and gave us the opportunity to own our own home and we will be forever grateful for this.

8 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Lisa and congratulations on buying your new home.

Rated 5 out of 5 stars

So helpful and easy to talk to

So helpful and easy to talk to. Silly things that were pickling my head I just asked and my thoughts at ease. Highly recommend

8 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks and congratulations on purchasing your new home.

Rated 5 out of 5 stars

go get it

great idea and the fact we are able to buy back the share that is not ours in small chunks is great and a great incentive to save for the future

12 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Chris and congratulations on buying your new home.

Rated 5 out of 5 stars

Definitely worth it!

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s definitely worth going through co ownership if you struggle to save for a deposit, gets you on the property ladder. 10/10 would recommend to anyone.

15 August 2025
Co-Ownership  logo

Reply from Co-Ownership

Thanks Klaudia and congratulations on buying your new home.

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