Co-Ownership  Reviews 

990
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and smooth process, noting their journey from start to finish was well-managed and efficient, often exceeding expectations. Many people highlight the staff's professionalism, helpfulness, and kindness, appreciating how they were guided and supported through every step to achieve homeownership dreams. The application process is described as easy and straightforward, with clear communication and constant updates ensuring a stress-free experience. Reviewers felt well-informed and supported, as agents were courteous, responsive, and patient with all inquiries, making interactions pleasant.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as courteous, helpful, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and helpfulness of the... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as simple, clear,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support team is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(990)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with

17 February 2026
Co-Ownership  logo

Reply from Co-Ownership

Hi Michael,

We're glad to hear you'd such a positive experience of working with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

They the people at heart

They are always too early than you expect and they offered us great help with buying our house, something I never dreamt of owning. I really appreciate the efficiency

19 February 2026
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Reply from Co-Ownership

It's lovely to hear the team exceeded your expectations with their efficiency Tendai. Enjoy your new home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

The experience was great was kept…

The experience was great was kept informed throughout the process. I had a few issue with the purchase co ownership were understanding and supported me through the process. I had called a few time and the agents I spoke too were very courteous and informative

12 February 2026
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Reply from Co-Ownership

Congratulations on your new home Gareth, it's good to know the team here were able to support you through the homebuying process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Everything from start to finish the…

Everything from start to finish the whole process was smooth and excellent thank you

21 January 2026
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Reply from Co-Ownership

This is great to hear, thank you for taking the time to leave your review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Smooth, Stress-Free Co-Ownership Experience

Co-Ownership were great from start to finish. They were quick to get back to me whenever I needed anything, communication was clear, and nothing was ever delayed. The whole process felt smooth and well managed. Overall, I’m extremely happy with the service and would definitely recommend them.

30 January 2026
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Reply from Co-Ownership

Delighted to hear you'd a great experience with Co-Ownership Callum, and that you would recommend us.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Unreal from start to finish!

Unreal from start to finish!

30 January 2026
Co-Ownership  logo

Reply from Co-Ownership

Thanks for the lovely review, it's great to hear you had a positive experience with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I was guided through the process every…

I was guided through the process every step of the way. This was extremely helpful. The staff were friendly and supportive.

28 January 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations Leah on your new home! It's great to know the team were able to support you through the process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Good

It was wonderful

21 January 2026
Co-Ownership  logo

Reply from Co-Ownership

This is great to hear, thank you for taking the time to leave your review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

From beginning to end

From beginning to end, my experience was outstanding. If I had questions, help was just a phone call away. They exceeded my expectations, and I'm grateful to co-ownership for turning my dream home into a reality.

9 January 2026
Unprompted review
Co-Ownership  logo

Reply from Co-Ownership

Congratulations on getting your dream home Cassandra! And it's wonderful to know our team exceeded your expectations. Thank you for leaving this review.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I found co-ownership to be very helpful in every way!

I found co-ownership to be very helpful at every stage of the process, right up to the final purchase.

9 December 2025
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Reply from Co-Ownership

It's great to hear our team were supportive and available as and when you needed them - that's what we aim for! Thanks for taking the time to leave this lovely review Mary.

Rated 5 out of 5 stars

Great experience with Co-ownership

Great experience with Co-ownership. Everyone was very helpful. A great scheme to get first time buyers on the property ladder.

19 December 2025
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Reply from Co-Ownership

Delighted to receive your 5-star review Catherine, thank you for such a glowing report of our service. Enjoy your new home!

Rated 5 out of 5 stars

Excellent from start to finish anything…

Excellent from start to finish anything I needed to know they are only a phone call away. Went well beyond my expectations so thank you co ownership for making my dream house come true.

19 December 2025
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Reply from Co-Ownership

Congratulations on becoming a homeowner Marlene, and thank you for this wonderful feedback. We're delighted Co-Ownership was able to support you along the way.

Rated 5 out of 5 stars

Wonderful experience buying my first…

Wonderful experience buying my first house with Co-ownership, I couldn't have gotten on the property ladder without their help.

15 December 2025
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Reply from Co-Ownership

It's lovely to hear this, Lorraine. We know how important it is to feel supported during the homebuying process, and we’re really pleased things worked out for you. Thanks for taking the time to leave a review.

Rated 4 out of 5 stars

The company is great and helped a great…

The company is great and helped a great deal. Great to work with, a little slow at times but anytime I have been talking to a person it's been nothing but helpful.
One small hiccup was a family donation was from someone whom i have absolutely no ties with over 6 years ago but it was corrected promptly.

15 December 2025
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Reply from Co-Ownership

We’re glad to hear you felt supported by the team, Andrew. We’re always working to make the process as clear and efficient as possible, and feedback like this helps us do that. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

They have been so supportive along the…

They have been so supportive along the way, helping with everything I needed. And explaining all the complicated parts to buying a house!

5 December 2025
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Reply from Co-Ownership

It’s great to hear you felt supported throughout the process, Hilary. Creating a positive experience is what we aim for, and we appreciate your lovely feedback.

Rated 4 out of 5 stars

Nice experience

Nice experience, all went well,

20 November 2025
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Reply from Co-Ownership

We’re glad to hear everything went smoothly, Lucian, and that your experience was a positive one. It’s helpful to know the process worked as intended. Thanks for taking the time to share this!

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