Co-Ownership  Reviews 

989
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kindness, making the process smooth and easy from start to finish. Many people highlight the exceptional customer service, noting that advisors are friendly, informative, and provide excellent guidance throughout the entire journey. The overall service is frequently described as efficient, straightforward, and well-managed, with many reviewers expressing gratitude for the support received in achieving their homeownership dreams. Reviewers appreciate that the company goes above and beyond, explaining complex details clearly and providing reassurance, especially for first-time buyers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as courteous, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers expressing extreme happiness and recommending the... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as simple,... See more

Customer service

Users describe positive interactions with customer service, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

989 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(989)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience. Special thanks to Nicole, Brídin & Hilary. They were the people I dealt with during my house purchase and were very friendly and helpful with my all queries. Co-Ownership enabled me to purchase my first home which I wouldn't have been able to do alone as a FTB Sole purchaser.

27 April 2026
Co-Ownership  logo

Reply from Co-Ownership

We're delighted for you Proinsias, and hope you're settling in well! It's great to know our team made such a positive impression - we'll pass on your thanks.

As always, if you need anything don't hesitate to get in touch .

- The Co-Ownership team

Rated 4 out of 5 stars

Would not have been able to get on the…

Would not have been able to get on the market at the moment without the help of co-ownership which my wife and I are very happy for! Saying that, it did make the process a bit more intense due to their regulations which I do understand, just be prepared for more hoops than normal.

20 April 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations to you both Daniel! It's great to hear Co-Ownership has been able to help, and thank you for your feedback on the process.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Co ownership is a great way to buy

Co ownership were very helpful throughout the process and helped me get a beautiful new home in a lovely new development

15 April 2026
Co-Ownership  logo

Reply from Co-Ownership

This is great to hear John, hope you're settling in well and enjoying having your own place.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Working with Co-Ownership was so easy…

Working with Co-Ownership was so easy in helping us get our first home. I can’t praise them enough!

8 April 2026
Co-Ownership  logo

Reply from Co-Ownership

We're delighted for you Connor - congratulations on getting your home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

I couldn’t rate co owner ship high…

I couldn’t rate co owner ship high enough the whole process was stress free , absolutely delighted

14 April 2026
Co-Ownership  logo

Reply from Co-Ownership

Thanks Emma for taking the time to leave a review. We're glad to hear you've had a great experience with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing people

Amazing people, service. I'm very thankful.
Your help is much appreciated

10 April 2026
Co-Ownership  logo

Reply from Co-Ownership

It’s great to hear our team was able to help you on your homebuying journey Anita. Thanks for sharing your experience and leaving a 5-star review of our team.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Utter professionalism demonstrated by…

Utter professionalism demonstrated by every team member, while also showing great kindness and empathy.
A truly remarkable organisation. Every aspect of the transaction was expedited without delay and I felt supported and informed. A 5*experience. I'm very grateful to them for their assistance.

31 March 2026
Co-Ownership  logo

Reply from Co-Ownership

This is a lovely review Ronnie, thank you so much for taking the time to share your feedback.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing got us on the property ladder…

Amazing got us on the property ladder myself and our family are so greatful

13 January 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations Jay! We're delighted to have helped you onto the property ladder and we hope you're enjoying your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. This is the only way I could get on the property ladder. Would highly recommend.

13 March 2026
Co-Ownership  logo

Reply from Co-Ownership

Congratulations on your new home Ciara, we hope you're settling in!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Amazing

It was a very easy process to go through, they was very helpful! Always there to answer our questions when we was unsure!

13 March 2026
Co-Ownership  logo

Reply from Co-Ownership

Thank you Cora, for your 5-star review of Co-Ownership's service. It's great to hear our team were helpful and available when you needed them.

As always, don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Highly recommend CoOwn for First Time…

Highly recommend CoOwn for First Time Buyers! I didn’t think I’d ever be able to buy a home and CoOwn made it all possible! Always incredibly helpful and easy to get in contact with. Never made to feel like my questions were silly! Thank you CoOwn.

16 March 2026
Co-Ownership  logo

Reply from Co-Ownership

Chloe, this is a lovely review, thank you for taking the time to share your feedback, and congratulations on your new home!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Perfect all went smooth

Perfect all went smooth. Great experience

9 March 2026
Co-Ownership  logo

Reply from Co-Ownership

We're really glad to hear your experience with Co-Ownership was so positive, thank you for the review!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

All is fine and will be great if the…

All is fine and will be great if the whole account will be visible online as well

2 March 2026
Co-Ownership  logo

Reply from Co-Ownership

Hi Charles,
Thank you for your 5-star review.

You should be able to access all your information by logging in to your online account.

A member of the team will be in touch to see if there's anything we can do to help.

- The Co-Ownership team

Rated 5 out of 5 stars

Very very good and very fast

Very very good

27 February 2026
Co-Ownership  logo

Reply from Co-Ownership

Can't ask for more than that when buying a house Abdu! Thank you for your 5-star review, and enjoy settling into your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Helpful from the start to the finish

Helpful from the start to the finish. Everything was easy to follow and staff were great thank you for everything.

27 February 2026
Co-Ownership  logo

Reply from Co-Ownership

It's wonderful to hear you've had such a positive experience with Co-Ownership Deborah.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

It was great

It was great

27 February 2026
Co-Ownership  logo

Reply from Co-Ownership

Thank you Olasunkanmi for your 5-star review!

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Co-ownership made the application…

Co-ownership made the application straight forward and easy to use. When we found the property we wanted, they done a proper survey that helped us identify some problems that needed sorted before we went ahead with the purchase. The seller then sorted out the problems and we felt safer buying the property.

27 February 2026
Co-Ownership  logo

Reply from Co-Ownership

Thank you Charles for your lovely review.
That additional reassurance you mention during the homebuying process can be priceless, and we're glad to hear our survey gave you confidence to proceed with your new home.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with

17 February 2026
Co-Ownership  logo

Reply from Co-Ownership

Hi Michael,

We're glad to hear you'd such a positive experience of working with Co-Ownership.

Don't hesitate to get in touch if you need anything.

- The Co-Ownership team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look