The Co-operative Bank Reviews 

Smile App is from the Dark Ages. Poor functionality. Smile only accepts customer messages via the online webpages. No other way to raise an issue.

Having been with the Co operative Bank for many years I have always had a brilliant service either in branch or by phone
Thank you so much for all your help

I find that with my account it is a lot easier for me as a person in their late 60s, the app is not too complicated which is a great help, so thank you.

Banks a joke. You try to transfer money to your own account & it flags for fraud.
Infact, any time u transfer money it flags for fraud.
Only opened the account for the £300 incentive, it really wasn’t worth it!

I was seen in less than 5 minutes and everything was fine, brilliant service.

Slow slow slow. Trying to move money I'd be quicker getting the train to a real life bank and doing it old style. I'm leaving it's too painful.

Absolute joke of a bank. My account was accepted, only for my online access to be immediately blocked over absurdly specific security questions—like remembering the exact date in 2014 I opened an old current account—forcing me to call customer services.
​The very next day, I tried paying off my credit card with my own money, and the transaction was blocked, requiring yet another call.
​To top it all off, when I tried to pay for a takeaway the following day, my card was blocked again. I had to call customer services once more, only to be told by the representative that they could only deal with "urgent" issues.

No wait time, one cashier serving a customer as I entered, and another staff welcomed me to her counter. Making a significant withdrawal and the staff asked relevant questions to make sure I wasn't being pressured to make the withdrawal, in a friendly and pleasant way. Great service in all

Excellent service via phone and branch.

I really appreciated the direct, speedy response when I contacted the bank with a potential fraud situation on my account. The staff members were knowledgeable and in control of the problem and responded to prevent any further escalation. I was very relieved and appreciative that things were resolved almost instantly. There was no waiting on a connection phone line but was connected to an advisor almost straight away. All in all this was an efficient, first class service that seemed well managed in a very stressful situation Thank you.

On applying for a savings account online I had to fill in a form. The form asked me for my date of birth and it presented me with a calendar that showed only the current month. To change the date the only means was to touch an arrow which moved the calendar back by one month. As I am over 80 years old, this meant I would have to touch the arrow at least 80 x 12 times to get back to my birth year. After touching the arrow about 240 times I was suddenly invited to enter my birthdate manually, and was shown two examples (something like 1 July 1960 and 01/07/1960). Neither example method was accepted when I entered my birthdate as it was magically changed to the format 1960-01-07, which was not accepted. Please redesign this part of your form so that it works.

I visited the Co-operativebank in Hanley.

On arrival I was greeted straight away as I walked through the door by a lady called Alison ( very professional )

I had an issue with my banking app.

I sat down with Alison and she reset my details for logging into the online app and I was up and running very shortly after a few security questions.

Many thanks and best regards, Roy Maxfield.

i found that i was looked after well and could not fault the help that was given me, anila who i spoke to wes very plesant and look after me and help solve all my proplems and help me get a better return on my savings

Straight forward to navigate. And amend standing order

As an investing member of Coventry B.Soc I was enticed to open a Co-op Bank a/c on the understanding that I would receive a £100 bonus provided I opened an a/c before 17th Aug & subsequently adhered to Co-op Bank's T&Cs for the first 3 months (i.e 1st Sept-30th Nov). I opened my Co-op a/c on 7th Aug, i.e 10 days ahead of that deadline, & made an online request for transfer in of my existing a/c with First Direct (HSBC) the same day. On 24th Aug I was informed there was a problem with the First Direct debit card & therefore the transfer could not proceed!? My understanding is after opening an a/c there is 14 days gracetime to initiate an a/c transfer, so someone opening an a/c on 17th Aug deadline date effectively has until 31st Aug. On 28th Aug I was told by Co-op customer relations that yes they could restart the bank transfer but despite my phonecall preceding 31st Aug I would not qualify for the £100 Coventry B.Soc bonus. An appalling way to treat an alleged valued customer, in fact it's an absolute disgrace! Only informing me on 24th Aug (i.e 7 days after 17th Aug deadline) then what was I supposed to do?.... borrow Dr Who's TARDIS in an attempt at time travel! Suffice to say I have raised a formal complaint regarding the shabby treatment received from Co-op Bank customer relations.
Update :
1. Specified deadline; open an a/c by 17 Aug, then have 14 days to invoke bank transfer...except no, because 31 Aug is a bank holiday & 29-30 Aug is a weekend & yet 28 Aug still doesn't qualify either!!
2. Apparently my First Direct debit card i.d number was submitted incorrectly. When I asked the agent what card number they had on record the response was "don't know because deleted from our system". How convenient then for the Co-op Bank!
3. When submitting the request online a Summary of information is compiled first and sensibly you're urged to check it before submitting. For transfer of the existing bank a/c, the sort code & a/c number obviously feature on the Summary but the associated debit card does not. So how are you supposed to check the debit card number is correct prior to submission?
4. Anyhow what relevance does the debit card have whereby it can prevent a requested bank a/c transfer going ahead? And if the card number is really needed then why not the expiry date too? And what if you don't have a debit card with the existing a/c?
I applied online in good faith & well before the 17/8 deadline, yet the whole experience & treatment I've received thus far as a supposed valued member of Coventry B.Soc has been absolutely appalling.
I can only hope that Co-op Bank uphold my formal complaint, secure in the knowledge that if the £100 Coventry B.Soc bonus is reneged upon then my ultimate recourse to involve the financial ombudsman will no doubt cost them a damn sight more than £100. A resultant entrenched shambolic mess that could have so easily been rectified by the Co-op Bank customer relations/response team. But no I guess 'common sense' isn't as common as one might think.

it was great to have a branch and talk to humans about resolving my issue - branch staff were great - knowledgable and helpful - my experience of telephone banking was very different having to wait in excess of 20 minutes each time before giving up

Even trying to achieve the most simplest task online is a nightmare my other banks quite clearly show me how to get to my paper statement online not so with the co-op, I believe the co-op at the Bill Society are uniting if they don’t get together you will be no co-op to bank with

Very good service Jackie made my options very clear and I was pleased with the whole experience thanks

Staff always helpful, knowledgable, and friendly. No robots. Calls answered quickly.