I’m new at this I didn’t understand stand about delivery an you answered promptly an I received my packages the products I received the grandchildren enjoyed them
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I ordered the following items 1.Order Number, 4966994 Order Date 4/30/2020 order item Spring Long Sleeve Women Pleated Floral Print Dress 2020 Elegant Female plus Size African Office Ladies Vin... See more
Company replied
I ordered a maturnity dress for my wedding in two weeks about a month ago and when it arrived yesterday it clearly WASN'T in any way a maturity dress. In fact I couldn't even lace it up without puttin... See more
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Ordered 3 items on 17/10/2019 arrived after nearly a month.I tried to contact numerous times on messenger and just got automated responses. Items arrived nothing like description, poor quality and r... See more
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Company details
Information provided by various external sources
Awesome Products, Pay Less. Get what you need just in Cloudmall
Contact info
United States
- service@cloudmall.ai
- cloudmall.ai
2.3
Poor
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I placed and order 1/7/2021 i still…
I placed and order 1/7/2021 i still havent received my item n they havent contact me for any kind of update it keeps saying pending how is it still pending when theyve already recieved my funds
7 February 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
Absolute joke
I placed my order on the 5th January I have contacted this company at least 15times just to be fobbed off that my items can take 10-15 days we are now on the 4th February this is an absolute joke I’m getting no where with emails or via messenger I will never order from this company again.
4 February 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
i need a refund for my order
i need a refund for my order. i had no ideal you were a rip off company. reporting to Better Business. My lawyer will be contacting you all about this ****, if my money is not return. Sad! to do people like this, with they hard earn money.
3 February 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
I did my order on January 18th and I…
I did my order on January 18th and I don’t receive the tracking number yet, and the app stop working. My order number is # 5844853 please I need a refund o my complete order.
1 February 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.
According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a
We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
DO NOT ORDER FROM THIS SITE!!!!
I’ve ordered several purchases on 8 January and Have not gotten anything and now when I go to the stupid website it says that I didn’t order anything and nothing is pending I have an order number install they won’t do anything about it! Do not order from this place
1 February 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your contact.
Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon.
Or you can provide me with the recipient name and phone number, I can also check it for you.
Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Thank you for your understanding.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us through service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
Good luck everyone
Good luck everyone! To get your money back from these people you're going to have to get forceful. I sent 2 emails a day demanding either an immediate refund or a tracking number or you will report them. Two a day and 2 through Messenger. I have currently received all but 7 dollars.
31 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your kind email.
Due to a high volume of orders, there may be a delay in replying to your message. The current delay is approximately 2-4 working days.
Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon.
Or you can provide me with the recipient name and phone number, I can also check it for you.
Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Thank you for your understanding.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Facebook' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
I have ordered in the 12th January and…
I have ordered in the 12th January and have not received anything. I am actually disappointed. If I have to wait few more weeks, it’s fine to me I just want a confirmation that I will get my parcel.
29 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your kind email.
Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon.
Or you can provide me with the recipient name and phone number, I can also check it for you.
Please kindly notice your telephone number would be the one which you filled in your shipping address.
Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Thank you for your understanding.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
Reply from Cloudmall
Hi,
Thank you for your kind email.
Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon.
Or you can provide me with the recipient name and phone number, I can also check it for you.
Please kindly notice your telephone number would be the one which you filled in your shipping address.
Normally, the order will be processed within 3-5 business days after our system receives the order information.The estimated delivery time is 10-25 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
Thank you for your understanding.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
I ordered 8th of January and there is…
I ordered 8th of January and there is no track system or any other info how I believe that my parcel is on the way can you plz help me???😟😟😟🙁
25 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your kind email.
Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5173581 so that I can check it and get back to you as soon as possible.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon.
Or you can provide me with the recipient name and phone number, I can also check it for you.
Please kindly notice your telephone number would be the one which you filled in your shipping address.
Thank you for your understanding.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
I ordered last year December and now we…
I ordered last year December and now we are in end of November l haven’t received my parcel 😬😬 it’s soo annoying
25 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your kind email.
Could you provide your phone number or order number for us, the numbers are in 7 digits such as 5073581 so that I can check it and get back to you as soon as possible.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon.
Or you can provide me with the recipient name and phone number, I can also check it for you.
Please kindly notice your telephone number would be the one which you filled in your shipping address.
Thank you for your understanding.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
Been waiting for what feels like…
Been waiting for what feels like forever now. Just to find out my shipment been canceled,but money was taken when I ordered. It's been shipped and for some reason it's cancelled? Not happy at all. Can you see what the hell has happened and if I can't get my product I would like my £20 back. Order number 5642886
22 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thanks for reaching out to us, we'll be happy to help you with your question.
We're so sorry to inform you that the supplier for your order 5642886 is currently experiencing an unexpected delay in processing your order.
Once the item(s) is available, we will arrange the ship for you soon.
We apologize again for the inconvenience caused.
If you want cancel the order and get the refund, please contact us through email or Facebook.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Facebook' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
My order just has arrived today
My order just has arrived today. Im so happy with those bag set. Thank you so much. 🥰
19 January 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thank you for sending such a kind and enthusiastic comment.
We certainly appreciated hearing you received the parcel. Your positive feedback allows us to know that our efforts are appreciated and that you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to email us at service@cloudmall.ai.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best Regards,
CloudMall Service Team
Hi I just received my order but it's…
Hi I just received my order but I did order 4 real techniques sponges and I did not receive them. Order 5622501
15 January 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thank you for choosing CloudMall and sorry for any inconvenience caused.
For the product problem, here is the warranty of CloudMall: https://desktop.cloudmall.ai/US/en/doc/return-and-refund-policy. Please contact us at service@cloudmall.ai with the following information:
If the item you have received differs completely from the one you ordered, please provide us with the following:
1. Photos or a video of the incorrect item;
2. Photos or a video showing the problem that occurred with this product;
Because different batches of the products may come from different suppliers, the item logo or packaging you received may vary slightly from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in the warranty policy. If a return is necessary, we will arrange the full refund for you once you send us a return shipping receipt showing you have returned it. Please contact our Customer Service at the email indicated above to get the address for returns. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, let us know and we can give you a discount for your next purchase.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Facebook' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
I still have not received my order,I…
I still have not received my order,I have confirmation from cc showing I paid but now the sight doesn't even agknowledge I exist or made an order at all.plus having hard time contacting customer srvice
15 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience! We are currently experiencing a high volume of orders and we apologize that our response has been delayed. However, we are working on improving our customer service and we hope to resolve your issue quickly.
We understand your dissatisfaction and we have made note of your feedback to ensure this never happens again. We apologize for any inconvenience this may have caused you, and we hope that you will give us another chance to prove ourselves.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Facebook' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
I made my first order January 4th
I made my first order January 4th. It still says, “Your order has been accepted by the supplier”. I’m worried about not getting my order.. it’s for my husband for Valentine’s Day, hopefully it comes before then.
5704763 My tracking number . Please let me know when I should expect to get my package
12 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for your kind email.
Could you provide your phone number or order number for us, the numbers are in 7 digits such as 4673581 so that I can check it and get back to you as soon as possible.
If you don’t see a confirmation email, you can check your spam box of email for the order confirmation, then you can find the order number in the order history. Then we can check it and get back to you soon.
Or you can provide me with the recipient name and phone number, I can also check it for you.
Please kindly notice your telephone number would be the one which you filled in your shipping address.
Thank you for your understanding.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
Best Regards,
CloudMall Service Team
As of now I'm absolutely loving this…
As of now I'm absolutely loving this app. That being said I've only known about it for about 4 days now and have placed 3 orders 😳 but now seeing these comments I'm seriously about to panic 😫 anything I have a question what does code and paperback mean in the choose size in lingerie
6 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for shopping at CloudMall.
Normally, the order will be processed within 3-5 business days after our system receive the order information.The estimate delivery time is 10-15 business days after being shipped out.
Notice: It may take longer than usual during the holiday days and peak season.
For more details, please kindly refer to here:
https://desktop.cloudmall.ai/US/en/faq/logistics
Besides, due to a high volume of orders, there may be a delay in replying to your message. The current delay is approximately 2-4 working days. If your inquiry is urgent, please contact us via our Facebook Messenger; we will respond as soon as we can.
We take the security of your personal information very seriously. Therefore, if you have any other questions or want to know the order status in detail, please contact us at service@cloudmall.ai.
Best regards,
CloudMall Customer Service Team
My order came they sent some bull s**t…
My order came they sent some bull s**t ass wig it's nothing like the wig that i won'ted it look like a old person wig p**ed off but i will never order from them again
3 January 2021
Unprompted review
Reply from Cloudmall
Hi ,
Thank you for choosing CloudMall and sorry for any inconvenience caused.
For the product problem, here is the warranty of CloudMall: https://desktop.cloudmall.ai/US/en/doc/return-and-refund-policy.
Please contact us at service@cloudmall.ai with the following information:
If the item you have received differs completely from the one you ordered, please provide us with the following:
1. Photos or a video of the incorrect item;
2. Photos or a video showing the problem that occurred with this product;
Because different batches of the products may come from different suppliers, the item logo or packaging you received may vary slightly from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in the warranty policy. If a return is necessary, we will arrange the full refund for you once you send us a return shipping receipt showing you have returned it.
Please contact our Customer Service at the email indicated above to get the address for returns.
Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, let us know and we can give you a discount for your next purchase.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
We will work on answering your questions as soon as possible and are ready to help you at any time.
Best regards,
CloudMall Service Team
I haven't ordered anything but after…
I haven't ordered anything but after reading these complaints I will no way order anything. I do though want to complain about the words you use when you try & entice me in buying something. I do not appreciate words like you calling me love, darling & even sexy. It's discussting when you actually used words like f... off 2020 to me. It's discussting, out of order & completely inappropriate & not professional at all. Sounds like you're scam artists & not a professional business.
Just like to add that i don't have any proof as this site came up on my notifications using these words.
3 January 2021
Unprompted review
Reply from Cloudmall
Hi,
Thank you for sending a comment.
We certainly appreciated hearing it.
Your feedback allows us to improve our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
Please do not hesitate to reach out if you have further questions, comments, or concerns.
You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai, and send us the related photos, so that we will address your concern in priority.
Best regards,
CloudMall Service Team
Wow they trying to charge me
Wow they trying to charge me
$ 594.00 for $ 5.94 . This is just wrong .i thought it was a misunderstanding but after read all this reviews . thk god 🙏 I dont push enter
30 December 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for sending a comment.
We certainly appreciated hearing it. We have informed our colleagues to fix this technical bug, and please rest assured that CloudMall will refund the money if we changed the wrong payment.
Your feedback allows us to improve our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'Feedback' at service@cloudmall.ai so that we will address your concern in priority.
Best regards,
CloudMall Service Team
WoW I was 2 seconds from checking out...
WoW I was like 2 seconds from clicking checkout, then something told me to look the company up and see some reviews because I’m tired of being scammed! I am sooo Glad I came here and read these reviews first because whew I now feel like I was saved from being scammed! 😅 Thank you all so much!!
30 December 2020
Unprompted review
Reply from Cloudmall
Hi,
Thank you for sending a comment.
We certainly appreciated hearing it. Your feedback allows us to improve our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'ASO' at service@cloudmall.ai so that we will address your concern in priority.
Best regards,
CloudMall Service Team
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