Very cute
Very cute and well-made shoes!!! So happy they're vegan!!! They look and feel great!!!
5 April 2026
Unprompted review
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Company details
Written by the company
Get something they have never seen before by creating your own iconic shoes with us today.
Contact info
United States
- help@theleanorlouise.com
- theleanorlouise.com
3.4
Average
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Okay shoes for price but terrible shipping
Extremely disappointed with both the product quality and customer service from Eleanor Louise.
I ordered 3 pairs of shoes, and they were shipped across Europe with virtually no proper packaging - literally just the shoeboxes taped together with a thin layer of plastic wrap. Unsurprisingly, all of the boxes arrived severely damaged. Customer service response to this was quote: 'The box has done it's job' - which is not helpful when I pay nearly £100 for shoes literally just shipped in their shoe box.
One pair also arrived defective with a pearl missing from the shoe straight out of the box.
Despite this, the company is still attempting to charge me a 20% restocking fee and make me pay return shipping costs for faulty/damaged items. This is unacceptable, especially given UK consumer rights laws regarding defective goods.
Poor packaging, damaged products, and disappointing handling of a legitimate complaint. I would strongly advise others to be cautious before ordering.
8 May 2026
Unprompted review
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