Clothing Shop Online Reviews 

2,394
TrustScore 2 out of 5

2.2

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Rated 5 out of 5 stars

I've ordered from them for years! I've only had one issue where some shirts came with stains on them. They immediately reshipped the entire order, not just the affected items.

Rated 1 out of 5 stars

I had ordered 2 army pants for my son, they sent me 4 damaged, burnt shirts and when I raised a complaint by mailing them, they didn't bother to respond till date. They don't have any calling number,... See more

Rated 1 out of 5 stars

Ordered several Comfort Colors long sleeve large t-shirts, similar to one I'd bought 3 years ago on Amazon. The sleeves were over 2" shorter, and didn't come close to meeting manufacturer spec. Clot... See more

Rated 1 out of 5 stars

Another Scam Site Using GRUNTSTYLE as their hook THIS IS NOT GRUNT STYLE they take your order wait 3 weeks then log their system as delivery made without ever delivering TOTAL SCAM Stay away

Company details

  1. Men's Clothing Store
  2. Activewear Store
  3. Children's Clothing Store
  4. Clothing Store
  5. Headwear Store
  6. Streetwear Store
  7. Women's Clothing Store

Written by the company

At ClothingShopOnline.com we’re not interested in what you wear once in awhile. We’re invested in what you wear everyday. We believe there’s a place in everyone’s closet for cutting-edge fashion and formal wear, but the most important wardrobe pieces are the ones you wear each and every day. Launched in 2012, ClothingShopOnline.com is the one stop shop for the kind of clothes you love to wear: fitted t-shirts, comfy sweats, breathable workout attire, cozy outwear, and so much more at the lowest wholesale prices. No minimum order necessary! ClothingShopOnline.com makes it easy for users to find clothing of all kinds, for all kinds. Our goal is to satisfy the apparel needs of online shoppers with a wide selection, a user-friendly interface, and the most affordable prices on the web. T-Shirts: • Short Sleeve • Long Sleeve • Tank Tops • Outerwear • Jackets • Pullovers and Parkas • Athletics: Hoodies • Shorts and Sweats • Wovens: Dress Shirts • Bowling Shirts and Denim Shirts • Headwear: Caps and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(2,394)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible Customer Service

Most reviews today are paid for so I wanted to leave one that is not. I have been a customer of Clothing Shop Online for a couple of years now and never had a problem. Shirts have always been great. But I guess I've never had to deal with their customer service until now.
I received an order of 33 shirts that I guess were sized more for Barbie dolls than humans. I had to return the entire order because there was no way I could distribute to the people who ordered them from me. They received my return on March 17th and told me they issued a refund. I know it takes time for credits to show up in your bank so I gave it a few days and still nothing. I had paid through PayPal so I called them. They had no record of a refund. So, I filed a dispute. Even though I have an email and tracking showing that the product was returned and received, PayPall still had to give the company 10 days to respond. I have sent multiple emails to the company asking them to respond so that I can get my money back. Crickets. Still no response. Still no refund. This is theft.

7 April 2021
Unprompted review
Clothing Shop Online logo

Reply from Clothing Shop Online

Hi,

Thank you for taking the time to rate our site.

We appreciate you taking the time to let us know how we can improve to raise our score. Your feedback will be provided to management to further improve the customer experience. Our records show we sent you a confirmation on Apr 21 confirming the credit had been processed to your account.

Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.

Thank you again for the feedback and sorry for the inconvenience caused.

Sincerely,
Pablo Cruz
Clothing Shop Online

Rated 4 out of 5 stars

Prompt, fair shipping costs, great prices

Clothing Shop is always prompt, the prices are excellent, shipping is VERY reasonable, and we've generally been thrilled with the service.

The only reason that the review is not a full 5-stars is that in my most recent order, one garment was dirty - though not permanently stained. The value of the item was ~$9. I contacted customer service inquiring about a refund, or a simple replacement garment. However CS's solution was to ship the dirty garment back, and then send a replacement. That seems like a tremendous amount of shipping cost and carbon footprint for a $9 item.

Ultimately, I just washed the crewneck, and moved on. I will continue to order regularly, but this solution simply struck me as odd.

5 April 2021
Unprompted review
Clothing Shop Online logo

Reply from Clothing Shop Online

Hi Brent,

Thank you for taking the time to rate our site.

We appreciate you taking the time to let us know how we can improve to raise our score. Your feedback will be provided to management to further improve the customer experience.

Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.

Thank you again for the feedback.

Sincerely,
Pablo Cruz
Clothing Shop Online

Rated 5 out of 5 stars

Exceptionally ifne quality…

Exceptionally ifne quality merchandise. The type one would expect to find at high end retailers; but at prices so shockingly low that they will raise skepticism until one examines the goods when they arrive. Tremendous customer service.

3 April 2021
Unprompted review
Rated 5 out of 5 stars

Navy Hoodie

Thank you so much. I love the hoodie, and everything else I have gotten from you. The shirts and they hoodie are so comfortable. Again thank you so much.

27 March 2021
Unprompted review
Rated 5 out of 5 stars

I will order again

Ordered through here to make shirts for my nieces tball games they arrived quickly and were priced reasonably. I will definitely be ordering again tomorrow.

26 March 2021
Unprompted review
Rated 5 out of 5 stars

Nice product

Nice product! Nice service! I had two shirts with a tiny defect and I emailed them about them and they sent me two free replacements and let me keep the defected ones!

23 March 2021
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time!

I purchased $128 worth of merchandise from this site because of their advertised fast shipping. I placed my order in 2/10/21 and today is 3/19/21. To this date I have received a total of $8 of my purchase. You can’t call their customer service line and reach anyone, you have to leave a message which I left multiple and a month later, no call back. I can only reach someone online chat on their site and they keep telling me my refund was issued on 2/25/21 which it WAS NOT. Since then they just tell me “they are working on it” but nothing ever comes of it. At this point I see I’m not getting my money back. DO NOT BUY FROM HERE

Today is 4/2/21 and my status is the same. They are thieves and will only respond via chat and say “they will get back to me” no one ever does.

4/5/21 I finally received my refund today for $115. I will never shop here again, it was not worth the time and headache.

19 March 2021
Unprompted review
Clothing Shop Online logo

Reply from Clothing Shop Online

Hi Katie,

Thank you for taking the time to rate our site.

We appreciate you taking the time to let us know how we can improve to raise our score. Your feedback will be provided to management to further improve the customer experience.

Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.

Thank you again for the feedback.

Sincerely,
Pablo Cruz
Clothing Shop Online

Rated 1 out of 5 stars

You may never get your money back for returned items.

Original Post (3/6/21) - The company has an "F" rating with the Better Business Bureau and will not respond to any BBB complaints. I created an account and placed a $145 order. The items I received were as expected, but I needed to return 4 items. Shortly after placing my order my online account was wiped out (system issues?) so I could no longer view the items I ordered. I am so glad I printed out my order. I returned the items via UPS Tracking# 1Z7753E90300699710 and they were received at their shipping dock on 11/30/20 at 10:42am by someone named HENDRICK. As of March 6, 2021, this company has not yet refunded me, nor will they contact my by email, phone, or letter. Every time I contact them via chat, they apologize and promise that someone will contact me immediately, but it is now March 2021, and I still have yet to hear from anyone from this company. They are awful at returning your money and contacting you if you your order has issues. I am still waiting for my return in 2021.
**Update 5/10/21 - This company contacted me by email on March 25 to apologize for the delay in processing my refund. They did finally process the refund on April 5.

6 March 2021
Unprompted review
Clothing Shop Online logo

Reply from Clothing Shop Online

Hi Analee,

Thank you for taking the time to rate our site.

We appreciate you taking the time to let us know how we can improve to raise our score. Your feedback will be provided to management to further improve the customer experience. We are very sorry for the delay in the response. Due to the Covid-19 situation, we are experiencing a high volume of tickets/emails which is causing the delay. 

Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.

Thank you again for the feedback.

Sincerely,
Pablo Cruz
Clothing Shop Online

Rated 1 out of 5 stars

This company sucks

This company sucks! Don't waste your time with them! It has been four-five months now that I ordered some shirts and they have not arrived. it has been three months since I have been trying to get my money back and yet to see anything come through. I have tried to call them but no one answers, the automated system references you to email them but they will never respond to you. The only time I have gotten a response is when I write a review that is never published on their website and most of the time the response is "We sincerely apologize for the delay on the refund. Our management team is provided all valid feedback to analyze to further improve our services/policies. We will make sure to provide them your feedback for further evaluation." which they never follow up on. I don't understand what is so hard about responding to your customers. Don't waste your time with this company!! buy from someone else!

28 February 2021
Unprompted review
Clothing Shop Online logo

Reply from Clothing Shop Online

Hi Ismael,

Thank you for taking the time to rate our site.

We appreciate you taking the time to let us know how we can improve to raise our score. Your feedback will be provided to management to further improve the customer experience. We are very sorry for the delay in the response. Due to the Covid-19 situation, we are experiencing a high volume of tickets/emails which is causing the delay.

Our records show the refund has been issued and the confirmation was sent to you with the details. Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.

Thank you again for the feedback.

Sincerely,
Pablo Cruz
Clothing Shop Online

Rated 1 out of 5 stars

It's a scam

I ordered a couple sweatshirts, and although I got an email saying they were delivered, I never got them. I contacted customer support and went back and forth for weeks, until they eventually ghosted me. Complete scam

20 February 2021
Unprompted review
Clothing Shop Online logo

Reply from Clothing Shop Online

Hi Ben,

Good morning!

We are very sorry for the inconvenience caused by this situation. Our claims department has reached out to the carrier regarding the claim filed since their investigation determined that the package was delivered correctly to the address provided. Once we receive a response from their investigations department we will contact you right away.

Your continued satisfaction and patronage are important, and we hope to have another opportunity to better serve you in the future.

Thank you again for the feedback.

Sincerely,
Pablo Cruz
Clothing Shop Online

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