I switched to this app as a free alternative to Clickup maybe and it exceeded expectations. It’s packed with useful features, and there’s a paid version if you need more. I had an account issue,... See more
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This app does exactly what it promises- and does so well (how often does that happen?). And every time I have questions (at least 3 times over 12 months) - I've written to customer support and receive... See more
They answered me super fast Gave a detailed instruction of what I should do and solved my problem The app Is also super usefull and complete
I purchased for my team of 8 for a year with the annual plan and in a short amount of time, I found it did not integrate with Notion. Their version of integrate means you add a chrome extension bu... See more
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Company details
Written by the company
Time tracking software used by millions. Clockify is a time tracker and timesheet app that lets you track work hours across projects.
Contact info
404 Bryant St, 94107, San Francisco, United States
- +1(650)517-3725
- support@clockify.me
- clockify.me
3.9
Great
64 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have been very satisfied with this product.
We have been very satisfied with this product. Clockify has made our business more efficient in several aspects. We have not had any technical issues. When I'm unsure as to how to do something, their support group, Jian in particular, has been quick to respond providing answers and screenshots. I would highly recommend them.
22 May 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hello Janet,
Thank you for your kind review! We are delighted to hear that you are satisfied with Jian's support.
We remain at your disposal for any support you might need in the future.
Reply from Clockify (by CAKE.com)
Hi Suyash,
Thank you for your feedback and sharing your experience. Our team at Clockify remains at your disposal. Kind regards.
Jade was knowledgeable and helpful and…
Jade was knowledgeable and helpful and worked to solve my issue.
14 May 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hi Ronald,
Thank you for your feedback! We’re happy to hear that Jade was helpful and worked to resolve the issue. We’ll be sure to share your kind words with her.
We're always here if you need further assistance.
Cheers!
Reply from Clockify (by CAKE.com)
Thank you for your kind review, Jessy. We are glad to hear that you are satisfied with our customer support! Cheers!
Effortless Time Management with Top-Tier Customer Support
Clockify is an outstanding time-tracking tool that has significantly improved our team's productivity and time management. The platform is user-friendly, reliable, and packed with features that meet both individual and team needs. It’s also very friendly to manage behind the scenes for admins, making setup, permissions, and reporting incredibly smooth.
What truly sets Clockify apart is its **excellent, fast, and efficient customer service**—every inquiry we've had was handled promptly and professionally, with clear and helpful responses. Highly recommended for any team looking to streamline their time-tracking and reporting process.
13 May 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hi there,
We're so glad you enjoy using our app, and we highly appreciate your honest and kind review!
Our app constantly seeks new ways to grow and improve, and inputs like yours are truly something that helps us down that road.
Please don't hesitate to contact our support should you have any questions, we are here to help!
All the best.
AVOID AVOID AVOID! at all COST!
AVOID AVOID AVOID!
Admin account is counted as 1 seat, and they didn't display that in the plans, so when you purchase a plan/seat for your employee, you actually didn't purchase anything because you need to buy one more seat for your employee.
When I asked for a refund because I didn't even use their platform I purchased it 5 minutes ago...Alex from support told me that they are not providing refunds and that I accepted that in terms of policy.
But the real question is, why can't they give a refund? Will they lose something?
The answer is NO!
They played this smartly because a lot of people will be scammed like this!
Its better to pay 20$ (FOR 2 SEATS, admin not counted as 1) on Hubstaff or some other platform, and you will get much better service and features.
AVOID THEM!
13 May 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hello Milos,
Thank you for taking the time to leave an honest review and feedback on your experience with Clockify.
I'm sorry to hear that you were unsatisfied with the app and our support throughout this process. I would like to take this opportunity to note that we are transparent about our pricing and the 'no refund' policy, which is mentioned during the sign-up process and on our pricing page in an effort to avoid miscommunication and dissatisfaction from the clients.
Our subscription model is seat-based, meaning that each active user in the workspace requires one regardless of the role assigned.
Once the refund request does arise from one of our customers, each case is carefully reviewed, and the decision is made depending on the given circumstances.
Given that this process takes a while, we sincerely apologize for the delay in the response; however, we hope that this experience won't prevent you from continuing to use Clockify again in the future.
If you have not yet received the refunded amount, please do not hesitate to contact us for assistance at support@clockify.me.
Its very helpful
Its very helpful. This website isvery helpful in general. And!! Kath from CSR is absolutely helpful. I wasnt able to take the survey, I think Im missing something she said I should be receiving a survey form after a few days upon closing the ticket, but I did not. So please, please let her know that I really appreciate her help! So very very much!!!
26 April 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hi, Lennie! Thank you for sharing your expressions, I'm glad to hear you are feeling this way! Have no worries, I will make sure to let Kath know about this. Cheers!
Easy to Use for Both Admins and Users
I love the Clockify platform. we've been using it for over 3 years and super happy with it. As a Marketing agency, we tested numerous platforms and Clockify has consistently been rated by our team as the most user-friendly and intuitive; particularly the calendar function. As the admin on the account, it's easy setting up projects, and the reporting is really intuitive and powerful. I highly recommend Clockify to anyone looking for a time tracking system.
7 May 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hello, James! We sincerely appreciate you taking the time to leave your feedback about Clockify, and we are honestly glad to hear how much your team enjoys it!
No longer works
We have used this for years but they now have SO MANY bugs that go unresolved that is is totally unusable. The phone app no longer works (yes we redownloaded and have updated OS's) and the online app regularly deletes data that we input. We've been forced to abandon this app in favor for Gusto.
Hey dev: your mobile app does not work and web version deletes data. I'm sure we are not the only ones reporting it.
21 April 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hi Jenn,
Thank you for sharing honest thoughts about the experience you had with our app! Our goal is to provide our users with a seamless app performance, so it's important for us to learn if things did not work as expected.
I looked into our Support records, and could not find one with your username. I also checked further whether we received similar reports recently, but there haven’t been any.
If you are still open to it, we would appreciate the opportunity to assist further. Any additional information on what happens when you try to use mobile and web apps would be highly useful, so we can check everything on our side.
Reaching out to our Support team soon after an issue occurs can help with faster resolution; this also allows us to identify and fix problems more effectively for everyone else using the app.
Our team is prompt and can provide support via phone, chat, or email. The team is available 24/7 and ready to help our users whenever they reach out.
Feel free to contact us anytime at support@clockify.me, via call at [+1 855 738 8741], or open a live chat on our help page (https://clockify.me/help/).
Thank you once again for your input, Jenn!
Truly a great tool that helped me grow…
Truly a great tool that helped me grow my business from 0 to 1!
13 April 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hi, Serenity! Thank you for taking your time to rate us and offer your kind feedback. We are happy to hear that you find Clockify helpful! Cheers!
Great support on a technical issue that…
Great support on a technical issue that was resolved in minutes.
2 April 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hi, Christian! Thank you for your kind review; we are glad to hear that the issue has been swiftly resolved. Cheers!
Reply from Clockify (by CAKE.com)
Hello, Dejan! Thank you for taking the time to leave a review! We noticed your review includes both "Scam" and "great company" along with a 5-star rating — if there's anything specific you'd like to share or clarify, please let us know; we would like to get more insight into how you're using the app and your experience with it. Cheers!
CLockify is the best!
I had a question, and within a couple of hours, I had my answer! Not only explained, but with complete snapshots of each step I needed! Clockify is a great product with great support!
14 March 2025
Unprompted review
Amazing team and service!
I had the most pleasing experience with the customer service! I highly thank the team for putting so much effort in solving my problems!
Besides: I am using the app for tracking my work hours and I am really happy with the clean and clear surface.
4 March 2025
Unprompted review
Refund Refused Just Hours After Purchase
I regret not checking the reviews before subscribing. I assumed that paying would enhance my experience, but instead, it actually worsened. Customer service did everything possible to avoid issuing a refund, even though I requested it just a few hours after purchasing. I would strongly advise against using any of their products.
Update:
Thank you for responding to my review. I appreciate that you monitor feedback closely but your response feels more focused on defensiveness than meaningful customer support. Yes, after multiple emails, you offered a credit—but since I won’t be using your product again, it holds no real value to me. I requested a refund just hours after my purchase, yet it was still refused. Also, your dismissive remark about not finding a report under my username ignores the fact that customers may use pseudonyms. A more customer-centric approach would be far more effective.
3 March 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Thank you for your honest feedback, Zyren. We appreciate it and are dedicated to enhancing our customer support.
Please be aware that we offer a free trial that does not require credit card information, allowing you to explore all of our paid features up to the Pro Plan for 7 days. Additionally, aside from our Terms of Use, we clearly outline the no refund policy before each upgrade to ensure our users have all the necessary information before making their decision to upgrade.
As a gesture of goodwill, we are happy to offer you a credit that does not expire until it is spent.
We cannot find any issues reported with this user name.
We would be happy to check if there are some issues we can address and ensure you experience our apps to their fullest potential.
Avoid Cake.com Bundle – Major Issues with Workspaces & Support
I upgraded to the Cake.com bundle and prepaid for a full year, expecting a seamless experience across their services (Clockify, Plaky, and Pumble). Unfortunately, it has been nothing but frustration and lost productivity.
Key Issues:
Faulty Registration/Login System – Upon upgrading, their system created separate workspaces for each service instead of linking them under my paid account. This was entirely caused by their flawed setup.
Loss of Access – Once my trials ended, I lost access to certain features on Plaky and Pumble while only Clockify remained upgraded. This meant my team couldn't communicate, and I lost valuable work time.
Multiple Days of Downtime – After multiple support tickets, they finally extended my trials as a temporary fix, but only after I had to push them for a resolution. I didn’t even receive the activation form they promised until I opened yet another ticket.
Guest Account Errors – I faced repeated "NaN errors" when trying to add guest accounts to Pumble, further limiting my team’s ability to work.
No Refund Policy Despite Service Failure – After losing too much productivity, I decided to move to another service and requested a refund. They refused, even though they admitted the issues and couldn't provide a timeline for a fix.
Unresolved Issues Even After Cancellation – Even as I finalized my cancellation, they still hadn’t been able to merge the workspaces into a single, functional account.
Final Verdict:
Cake.com’s bundle is broken, their support is slow, and their refund policy is unfair. If you rely on these tools for business, stay far away unless you’re prepared to deal with major headaches and lost productivity.
26 February 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Thank you for sharing your experience.
We appreciate your feedback and the opportunity to improve.
CAKE.com Suite is a newly developed solution, and while we continue to enhance it, we acknowledge that some features, such as workspace migration between Organizations were still in development at a time.
Our team took immediate action to assist you, including offering an extended trial to minimize any disruption on your workspaces. Additionally, we offered credit as a token of appreciation for your patience while the feature was still in development.
We take pride in responding quickly to any Support inquiries, with our first reply always within an hour via email, while chat and calls are handled live. Although the initial setup presented challenges, our team remained committed to finding solutions for you throughout the process.
Our development team is actively working on new features to enhance the overall experience and as promised, we have also implemented a feature in the meantime that addresses the previous issue, ensuring a smoother experience moving forward.
Appreciate your time with us and look forward to future collaboration.
Worst customer service
Worst customer service, and terrible terms and conditions! 1 week into our subscription renewal and they bill us a approx. $1500 cancellation fee!
stay clear!.
7 February 2025
Unprompted review
Reply from Clockify (by CAKE.com)
We’re sorry to hear about your experience.
Our cancellation policy states that subscription renewals are non-refundable once the renewal period has begun. Since the cancellation request was made after the renewal, we were unfortunately unable to process a refund.
To make sure you’re not losing out, we offered to cancel the subscription and provide a credit with no expiration date, which can be used for future services.
We strive to be as transparent as possible with our policies and always aim to assist our customers in the best way we can with an equally speedy response.
If you have any further concerns, please feel free to reach out to our Support Team and we’d be happy to assist further.
Customer service Stefan doesnt want to…
Customer service Stefan doesnt want to delete the account after emailing and asking but decided to send a 10 step manual. Worst customer service ever.
Also: the help function to delete the account doesn't work.
Reason for cancelling: another time tracker with a marketplace that will cost us a range of add ons with monthly subscriptions that wasn't mentioned
Found a better all in 1 solution
Update Feb 2nd 2025: had to delete our account after following a step by step plan. Too complicated. Typically a large company that totally lost staying in touch with customer experience. Costed me 3 hours for an app that would safe time. Do not recommend.
1 February 2025
Unprompted review
Reply from Clockify (by CAKE.com)
Hi Bob,
Thanks for sharing your feedback. I am sorry the deletion process felt complicated. We take account deletions seriously since they’re irreversible, which is why the process has a couple of steps to make sure it’s done correctly.
We will update the help article to make things clearer. Also, just a reminder—our team is available 24/7 via email, chat, and phone if you ever need help!
Clockify offers various features and different plans starting with free core features. Option to enhance them by using our marketplace add-ons is not mandatory and totally up to users!
I appreciate your feedback and wish you all the best with your new solution! In case you wish to give us a second chance we would love to book a demo call and walk you through the app.
All the best!
Mille, Support Team.
clean and simple task manager with time clock!
I have been looking for something that is simple, clean and manageable with GREAT support and I found it
5 December 2024
Unprompted review
Great customer support!
18 November 2024
Unprompted review
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