I had a little problem and spoke to Molly, who was absolutely amazing from start to finish. She was so helpful, reassuring, and went out of her way to sort everything for me. She even replied to me on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always use clip hair extensions, in fact I started off using their weave but recently switched to clip ins- ive also tried their halo. They are incredible quality and the customer service is amazing... See more
Company replied
Highly recommended! Decent high quality, thick double weft 18” human clip in hair extensions. Colour match is perfect, well packaged and delivery is so quick. Always pleased with my purchases, never... See more
Company replied
I have used your hair extensions on 3 different clients all 3 were happy the hair felt good and lasted well. I use your shampoo and conditioner and always recommend my clients do as well. I feel there... See more
Company replied
Company details
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Empty Locker, Missing £250 Parcel, No Resolution After 6 Months
I ordered an item worth around £250 from Cliphair and selected locker delivery through DPD. When I arrived to collect the parcel, the locker was empty.
I contacted DPD immediately and was told the seller needed to open an investigation. I then contacted Cliphair , who confirmed they opened a case and asked me to wait around two weeks.
Nearly six months later, I still have no refund, replacement, or proper resolution. I have spent months contacting both DPD and the seller without any clear outcome.
I understand problems happen, but customers should not be left waiting this long for a missing parcel issue involving an expensive order.
29 December 2025
Unprompted review
Reply from Cliphair
Hi,
We’re very sorry to read about your experience and understand how frustrating this situation must feel.
Unfortunately, we’ve been unable to identify your order from the details provided in this review. We would genuinely like the opportunity to investigate this matter further and review the communication and delivery investigation in full.
Please contact our customer care team directly with your order number and delivery details so we can look into this for you as a priority.
We always aim to support our customers with any delivery issues raised and work closely with our courier partners to reach a resolution wherever possible.
Kind regards,
Cliphair Customer Care
Amazing product and customer service
Great I ordered the wrong colour and clip hair had no issues and processed by replacement quickly. The quality of the product is amazing and worth paying the extra money. Customer service is super fast and give great confidence! Would definitely recommend 100%
8 May 2026
Unprompted review
Reply from Cliphair
Hi Zara
We’re so pleased to hear you had such a smooth experience! It’s wonderful that the team could quickly help with your colour exchange and that you’re loving the quality of your extensions.
We’re also glad our customer service gave you confidence throughout the process.
Thank you so much for your recommendation!
Love,
The Cliphair Team ✂️💜
Reply from Cliphair
Hi Anne
We’re so pleased to hear you’re happy with your order! It’s great that the delivery was fast and that you found the tape removal process so easy.
Love,
The Cliphair Team ✂️💜
Paid over £200 for them to come with…
Paid over £200 for them to come with the clips broke, had to send back and now wait for a replacement.
I would have thought that the clips would be securely in place.
5 May 2026
Reply from Cliphair
Hi Terri,
We’re very sorry to hear your extensions arrived with faulty clips, especially after making such a significant purchase.
We completely understand your disappointment and appreciate that you would expect the clips to be securely attached and ready to use upon arrival. While faults like this are very uncommon, we sincerely apologise that your order did not meet the standard we aim to provide.
As soon as the issue was reported, our team arranged a replacement, which was shipped yesterday and is expected to arrive within 1–2 working days. We truly appreciate your patience while we resolve this for you.
Your feedback has also been shared with our quality control team to help prevent similar issues in future.
Kind regards,
Cliphair Customer Care
Listen be careful with this company
Listen be careful with this company! I never received my hair extensions because dpd delivered to wrong house! They refused a refund so please be careful when buying your hair extensions. I’m gutted I’ve never received I was having hospital treatment I even said I’ll show them proof but they still refused I think it’s disgusting and ok
Not the only one !!
1 May 2026
Reply from Cliphair
Dear Carmella
We’re very sorry to hear you feel disappointed with your experience.
After reviewing the delivery investigation with DPD, we can confirm the parcel was successfully delivered to the address provided at checkout, with proof of delivery and a clear delivery photograph available on the DPD tracking page.
We completely understand your circumstances were difficult at the time, and we do sympathise with this. However, as the parcel was confirmed as delivered by the courier, we were unfortunately unable to process a refund in line with our delivery policy.
We always recommend customers check with neighbours or safe places shown on the courier tracking if they are unable to answer the door during delivery.
If you would still like assistance reviewing the delivery details further, please contact our customer service team directly and we’ll be happy to help where possible.
Kind regards,
Cliphair Customer Care
The customer service from the top is…customer service
The customer service from the top is amazing! Lynn helped me on as I was very stressed about my clients hair and she reassured me the WHLOE way ! And made me feel so good . I do recommend buying from this company customer service is such a big thing to me and it was 10/10
5 May 2026
Unprompted review
Reply from Cliphair
Hey Jessica
We’re so pleased to hear Lynn was able to support you and help put your mind at ease! It’s wonderful that you felt reassured throughout and had such a positive experience with our customer service team.
We really appreciate your recommendation and your kind words — thank you for sharing your experience!
Love,
The Cliphair Team ✂️💜
Full head clip in extensions
I ordered a full head clip in 18 inch for my daughter for her prom we were so pleased with it when it arrived,quick delivery and the colour match was brilliant (previously ordered colour samples) got a very happy daughter will definitely order again.
28 April 2026
Unprompted review
Reply from Cliphair
Hi Sarah
We’re so pleased to hear your daughter loved her prom hair! It’s wonderful that the colour samples helped you find the perfect match and that the extensions arrived quickly and met your expectations.
Knowing you have a very happy daughter makes us so happy too! Thank you for your lovely feedback.
Love,
The Cliphair Team ✂️💜
Absolutely wonderful experience every…
Absolutely wonderful experience every single time I’ve been getting tape in extensions for years they lost ages strong tapes easy to remove with the clip hair tape remover very happy
24 December 2025
Unprompted review
Reply from Cliphair
Hi Georgina
We’re so pleased to hear you’ve had such a great experience with your tape extensions! It’s wonderful that they last well, feel strong, and that the removal process is easy with our tape remover.
We really appreciate your continued loyalty over the years — thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Amazing
Amazing - hair quality - QUICK shipping ARRIVED IN 2 days - GREAT QUALITY - my second time ordering and only website I order from THANKYOU
5 May 2026
Unprompted review
Reply from Cliphair
Hey Chels
We’re so happy to hear you’re loving your extensions!
It’s wonderful that the quality and quick delivery impressed you, and we truly appreciate you coming back for a second order.
Thank you for your loyalty and lovely feedback!
Love,
The Cliphair Team ✂️💜
the hair is beautiful
the hair is beautiful, the only problem is the seemless banding on the clip ins do not lay flat. I've tried putting them in tight, loose, at different angles but the band still doesn't lay flat. I've been using hair extensions, all different kinds for over 20 years, so it's not my first time using them. the hair is fab quality, I've already ordered the classic clip ins with the stitched seems as for me, they are a better choice. it's such a shame the band on the seemless ones don't like the shape of my small head.
30 April 2026
Reply from Cliphair
Hi Kathryn
We’re so pleased to hear you love the quality of the hair!
We really appreciate your honest feedback about the seamless banding as well. Since everyone’s head shape and hair type can vary, it’s helpful to hear your experience — especially with your long history of wearing extensions.
We’re glad the classic clip-ins with stitched seams feel like a better fit for you, and we truly appreciate you giving both styles a try. Thank you again for sharing such thoughtful feedback with us!
Love,
The Cliphair Team ✂️💜
Love my hair x great quality and colour…
Love my hair x great quality and colour match and so easy to order with quick delivery
2 May 2026
Reply from Cliphair
Hi Joanne
We’re so happy to hear you love your hair!
It’s wonderful that the quality and colour match impressed you, and that ordering and delivery were quick and easy.
Love,
The Cliphair Team ✂️💜
I like it.very nice easy to stick .
29 April 2026
Reply from Cliphair
Hi Devi
We’re so pleased to hear you’re happy with your tape extensions!
It’s wonderful that you found them easy to apply and nice to wear.
Love,
The Cliphair Team ✂️💜
Hair is amazing lovely and thick I will…
Hair is amazing lovely and thick I will definatly be ordering from this company again
1 May 2026
Unprompted review
Reply from Cliphair
Hi Jacqie
We’re so pleased to hear you’re loving your hair! It’s wonderful that you found it thick and amazing, and we’re delighted you’ll be ordering again.
Love,
The Cliphair Team ✂️💜
Amazing
Easy, fast delivery and great service hair is amazing quality lasts months with the correct maintenance. Only company I’ll use for my tape extensions
28 April 2026
Reply from Cliphair
Hi Jade
We’re so pleased to hear you’re happy with your tape extensions!
It’s wonderful that you’re enjoying the quality, fast delivery, and service — and that they last so well with proper maintenance. Thank you for your loyalty and trust in us!
Love,
The Cliphair Team ✂️💜
my order never arrived
30 April 2026
Reply from Cliphair
Hi Marzieh
Thank you for your review.
We’re sorry to hear that you have not yet received your order.
From the tracking information, we can see that delivery was attempted but the secure PIN code required was not available at the time, so the courier was unable to complete the delivery. This PIN is provided in the tracking updates sent prior to delivery and is required to ensure the parcel is handed over securely.
As mentioned on our email correspondence, as a result, the parcel is now being returned back to us. Once it is received, we will arrange for it to be resent to you as quickly as possible.
If you need any further assistance in the meantime, please don’t hesitate to contact our customer service team.
Kind regards,
The Cliphair Team
Absolutely the worse hair ever
Absolutely the worse hair ever. Not even a week old and it’s been washed once and it’s rotten. It’s going in the bin.
30 April 2026
Reply from Cliphair
Hi Megan
Thank you for your review.
We’re very sorry to hear that you’re unhappy with your hair and understand how disappointing this must be.
As we had not received any direct contact from you regarding this issue, we have now emailed you directly so that we can look into this further and assist you.
All of our hair is 100% human Remy hair and undergoes thorough quality checks before being dispatched. We take concerns like this seriously and would really appreciate the opportunity to review the issue and help resolve it for you.
Please check your inbox (including your spam/junk folder) and respond to our email so we can assist you further.
Kind regards,
The Cliphair Team
Easy delivery and easy to choose what…
Easy delivery and easy to choose what product was preferred.
27 April 2026
Reply from Cliphair
Hi Jennifer
We’re so pleased to hear you had a smooth experience! It’s wonderful that delivery was easy and that choosing the right product felt simple for you.
Love,
The Cliphair Team ✂️💜
The best hair I have ordered 2 of these…
The best hair I have ordered 2 of these in different sizes one very long and one not so long! So easy to clip in and can’t tell !
9 April 2026
Unprompted review
Reply from Cliphair
Hey!
We’re so pleased to hear you’re loving your extensions! It’s wonderful that you’ve found both lengths so easy to use and that they blend so naturally you can’t tell you’re wearing them.
Love,
The Cliphair Team ✂️💜
Quality of hair
I bought three packs of pretaped human hair extensions, 24” bleached, the hair instantly fuzzed at the bottom after one tone of four minutes and a wash ( so nothing I had done wrong ) and now having to have the ends removed as they’re matted, they don’t feel like over three hundred pounds worth of hair, maybe blended with synthetic as this simply doesn’t act like human hair would,I could be wrong I could just have a bad batch, up until the last four inches the hairs lovely but I bought these not because I wanted them because I needed them as I had a traumatic experience with my waist length hair being cut off - I was so looking forward to feeling myself again and I’m just disappointed, they will do for now as despite not being quite what I wanted it’s better than the state of my natural hair currently, in all fairness I am waiting for a response I only sent yesterday when fitting them and noticing, the delivery was super quick I can’t fault for that, but I do think for the cost especially now having to cut couple inches off ( if I wanted shorter I wouldve paid for shorter but I’ve paid for the length).
28 April 2026
Reply from Cliphair
Hi Lilly
Thank you for your review.
We’re very sorry to hear about your experience and understand how important this purchase was for you, especially given your circumstances. We appreciate you taking the time to share such detailed feedback.
We would like to reassure you that all of our extensions are made from 100% human Remy hair and do not contain any synthetic fibres. Every batch also goes through strict quality control inspections and testing prior to dispatch to ensure it meets our standards.
As you have only recently contacted us, we can confirm that our team has emailed you in response and is currently awaiting your reply so that we can investigate this further and assist you properly. Issues such as dryness or matting at the ends can sometimes be influenced by toning, heat, or aftercare, and we would really like the opportunity to review your case in detail once we hear back from you.
Please check your inbox (including junk/spam folders) and respond to our email so we can help resolve this for you as quickly as possible.
Kind regards,
The Cliphair Team
Reply from Cliphair
Hi Kate
We’re so pleased to hear you’re happy with the quality! It’s wonderful that the product met your expectations.
Love,
The Cliphair Team ✂️💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.