Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the curly extension in light brown. I needed help to choose, so I submitted my pictures and this service is very helpful and the customer service agent was very prompt (was the weekend, nev... See more
Company replied
I love your products. Customer service exceptional. Problems delivery to Gibraltar they have sorted with professional skill. Used “clip ins” from your site for years. Can honestly say I am an a... See more
Company replied
I absolutely love the remy royale hair! Hands down beats many other brands at a fantastic price,not only is the hair great quality but the tabs on the tapes remove really well leaving minimal residue... See more
Company replied
Company details
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding
I purchased 2 packets of the 24inch 1B tape hair extensions back in April 2025 and I honestly cannot believe how well they are still holding up now! The hair is still silky smooth, super shiny and best of all it does not knot or matt. Aside from having refits, the extensions have not been out of my hair, which makes the longevity even more impressive.
This is with everyday styling, frequent washing, holidays, swimming pools and general daily wear — yet the quality is still amazing and they are absolutely worth every penny. There is still plenty of life left in the hair and I’ve also experienced absolutely no colour loss, which is incredible considering how much wear they’ve had!
What really stands out to me is that Cliphair is actually cheaper than a lot of other brands I’ve tried over the years, but there is absolutely no compromise when it comes to quality or longevity. The hair outlasts brands I’ve paid far more money for!
I also have to mention the customer service team — especially Sarah, Briony and Lynn — who have always been incredibly helpful throughout the many years I’ve been a customer. Whether it’s colour matching advice or helping with any queries, they always go above and beyond.
I’ve worn hair extensions for years due to hair thinning after having children and I have tried so many different brands, but Cliphair has by far been the best. They have been my go-to for the last 4+ years and I genuinely wouldn’t dream of going anywhere else because I’m one very happy customer!
I still cannot get over the hair quality for the price point — absolutely outstanding! I genuinely could not recommend Cliphair enough to anyone thinking about trying hair extensions, especially tape extensions. The quality, longevity and customer service are second to none!
17 May 2025
Unprompted review
Reply from Cliphair
Hey Katie
We’re genuinely so grateful for such a detailed and thoughtful review!
It’s wonderful to hear how well your extensions have held up through everyday wear, styling, holidays, and swimming — and that they’ve stayed silky, tangle-free, and true to colour over such a long period.
We’re especially pleased that you’ve felt supported by our team over the years and that Sarah, Briony, and Lynn have all been able to help you along the way. Hearing that Cliphair has become your go-to after trying so many brands means a great deal to us.
Thank you for your continued trust and loyalty — it truly means everything.
Love,
The Cliphair Team ✂️💜
Excellent
Excellent, perfect colour match and super happy with the result and quality of the hair .
16 May 2026
Unprompted review
Reply from Cliphair
Hi Lisa
We’re so pleased to hear you’re happy with your extensions! It’s wonderful that the colour match was perfect and that you’re loving both the result and the quality of the hair.
Love,
The Cliphair Team ✂️💜
Amazing soft
Amazing soft, silky hair! Super impressed. Doesn’t shed from the weft either. The weft is super neat!
11 May 2026
Reply from Cliphair
Hi Melanie
We’re so pleased to hear you’re impressed with your extensions! It’s wonderful that you’re loving the soft, silky feel and the neat weft, and that you’ve had no shedding issues.
Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
I love my clip hair…
I love my clip hair it’s more affordable than most human hair extensions but still just as good! My hair lasts me ages and is so easy to style and maintain. It holds styles very well too. My hair dresser always recommends I buy from here too!
1 May 2026
Unprompted review
Reply from Cliphair
Hi Shannon
We’re so pleased to hear you’re loving your extensions!
It’s wonderful that you find them affordable, long-lasting, and easy to style and maintain. We’re also really glad your hairdresser recommends us too — thank you for your lovely feedback and continued support!
Love,
The Cliphair Team ✂️💜
Clip hair is awful I ordered a weft and…
Clip hair is awful I ordered a weft and nanos literally a week after having this fitted the hair started to shed the nanos that they say are 1g per strand and thick from top to bottom are definitely not the nanos have started to thin at the bottom the hair gets knotty and I have to constantly brush this to get a smooth finish I payed £400 for the hair and I doubt it will even last 3 months. I would avoid this company as it does not sell good quality hair not for the price they charge iv payed less than that in the past and the hair has lasted me 12/18 months which I thought this hair would be like I am so upset to pay all that money out for the hair to thin out and shed after a week :(
18 April 2026
Reply from Cliphair
Hi Karina
Thank you for your message.
We are sorry to hear that you are not happy with your order. We can confirm that we are already in contact with you regarding this matter and are currently awaiting your response so that we can continue assisting you and work towards a suitable resolution.
With regard to your comments, we would like to reassure you that all of our extensions, including both clip-in wefts and nano bonds, are manufactured to the specifications advertised, including strand weight and application method. Shedding and tangling can sometimes occur due to a number of factors, including aftercare, maintenance routine, product use, and installation, which is why we always recommend following our care guidance closely to maximise longevity and performance.
We take all customer feedback seriously and are committed to ensuring any concerns are properly reviewed. For this reason, we are happy to continue supporting you and will need your cooperation so we can investigate the issue further and advise appropriately.
We look forward to hearing back from you so we can assist you further.
Kind regards,
The Cliphair Team
Reply from Cliphair
Hi Mia
Thank you for your feedback.
We have reviewed your order via the order number provided in the review and can confirm that it was placed on the 6th after our 4pm dispatch cut-off time, processed and shipped on the 7th, and delivered on the 8th, in line with the service times stated at checkout. The item dispatched was exactly as ordered.
We would also like to clarify that we operate a live stock system. On rare occasions, there may be a very brief delay in stock updates between the website and warehouse system. However, in the event that an item is unexpectedly out of stock, we always contact customers directly to advise and, where possible, offer a suitable alternative before dispatch.
We are sorry to hear you are unhappy and would still be happy to assist you further should you wish to get in touch with our customer service team so we can help resolve any concerns directly.
The Cliphair Team
It’s not a halo
It’s not a halo, the wires don’t fit, it didn’t even fit my 8 year old head , they are advertising it as a halo but it clearly is only meant as a clip in because the halo simply does not work! I’ve seen so many halos advertised and I’ve never seen one delivered like this.The sad thing is you don’t know how it’s gonna work until you release it from the silver packaging. They tell you that you cannot remove. It’s a completely miss advertised product.
7 May 2026
Reply from Cliphair
Hi Jessica
Thank you for your feedback.
We are sorry to hear that you are unhappy with your order. However, we would like to clarify a few points regarding the product and your comments.
The item supplied is our standard Halo extension, which is designed with an adjustable, lightweight wire to fit a range of head sizes. We have sold this product extensively with no prior issues of this nature reported, and it is widely used by customers without concern regarding sizing or fit.
Following your contact with our team, and based on the images you provided, we have already advised that the item appears suitable for return under our returns policy and have requested that it be sent back to us for inspection. Once received, we will be able to assess it properly and confirm the appropriate next steps.
For clarity, once hygiene seals and protective packaging have been removed, certain products cannot be accepted for return if they fall under hygiene-sensitive categories. This includes items such as tapes, nano bonds, and our curly range, where removal from hygiene packaging prevents resale for safety and hygiene reasons. However, this specific Halo product has not been identified as worn and will be assessed for return eligibility.
We would also like to address your comments regarding misleading advertising. The product is accurately described as a Halo extension system, and the fit is intended to be adjustable rather than fixed sizing. The packaging is designed to protect the item during transit, and customers are not expected to assess fit without first removing it from its protective packaging.
We remain committed to resolving this matter fairly and would appreciate your cooperation in returning the item so we can complete our assessment and assist you further with a refund.
Thank you
The Cliphair Team
Absolutely apauling customer service…
Absolutely apauling customer service very rude staff awful quality hair they say it real definitely not real purchased hair double drawn end April and it worst hair all gave me is 30 cent discount refund I'm not satisfied with hair won't be buying from here ever again worst quality and charging people 180 for hair extensions which aren't real please invest money in other better hair extension companies these are by far worst hair extensions ever bought ever
22 April 2026
Unprompted review
Reply from Cliphair
Hi Sabina
We are very disappointed to read your review and feel it does not accurately reflect the level of customer service and support that has been provided throughout this matter.
Since your initial contact, our customer service team has remained in continuous communication with you and has responded promptly and professionally to a significant number of emails in an effort to address every concern raised. At all times, our intention has been to assist you fairly and respectfully, despite the requested resolution changing multiple times throughout our correspondence.
Following your original complaint, a partial refund was offered and accepted as a gesture of goodwill. However, after further correspondence and additional requests for compensation, we advised that the hair would need to be returned to us for a full inspection and assessment before any further action could be considered. This is a standard procedure and allows us to properly investigate any concerns relating to quality or authenticity.
We would also like to clarify that the hair supplied is genuine human hair and is accurately described on our website.
We take great pride in the quality of our products, and our many positive reviews reflect both the standard of our hair extensions and the professionalism of our customer service team. Customers regularly commend our team for being helpful, responsive and supportive, which is why allegations of rude behaviour are particularly disappointing to read.
We also note that concerns and complaints have been raised in relation to multiple previous orders placed with us, which is another reason why we have requested the return of the hair for a formal assessment before considering any further resolution as we have not received complaints of the same nature so we would ideally like the opportunity to assess further.
Despite the nature and volume of correspondence received, we have continued to handle this matter professionally, patiently and in good faith throughout.
We remain willing to review the situation further once the hair has been returned and inspected by our team.
The Cliphair Team
Colour matching services are perfect!!!
I emailed wanting to know my hair colour match they emailed me back within 24 hours and told me what they think I then got a sample hair stand which was on point! Thanks so much
6 May 2026
Reply from Cliphair
Hi Katie
We’re so pleased to hear our colour matching service worked perfectly for you! It’s wonderful that the team could help quickly and that the sample turned out to be spot on. Thank you for sharing your experience — we’re really glad you found your perfect match!
Love,
The Cliphair Team ✂️💜
Lynn was amazing
Lynn was amazing. I work in customer service myself, so i really appreciate good service. The phone was picked up quickly and my issue (my fault for ordering the wrong item) was solved quickly and she went above and beyond for me.
14 May 2026
Unprompted review
Reply from Cliphair
Hi
We’re so pleased to hear Lynn made such a positive impression! It means a lot coming from someone who works in customer service themselves. We’re delighted your issue was resolved quickly and that Lynn went above and beyond to help you.
We’ll be sure to pass on your kind words to her — thank you for sharing your experience!
Love,
The Cliphair Team ✂️💜
My hair matched perfectly quality of…
My hair matched perfectly quality of the hair is unreal i definitely won’t have to shop around anymore this will be my go to place from now on delivery was so fast aswell estimated 2 to 3 days it come the very next day
11 May 2026
Unprompted review
Reply from Cliphair
Hi Marie
We’re so pleased to hear you found your perfect match with us! It’s wonderful that you’re loving the quality of the hair and that the fast delivery exceeded your expectations.
Knowing Cliphair will now be your go-to place means so much to us — thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
I would recommend Cliphair without hesitation
I would recommend Cliphair without hesitation. Being a prospective mother of the bride and needing some extra body for my desired hairstyle, I approached Cliphair for advice regarding the most appropriate extension shade and length. The advisers were so helpful and informative and provided excellent customer service. The wedding is next week and I will update this review after the 'big day'.
14 May 2026
Unprompted review
Reply from Cliphair
Hey Claire
We’re so pleased to hear you had such a positive experience with our team!
It’s wonderful that our advisers could help you choose the perfect shade and length for such a special occasion.
We’re honoured to be part of your mother-of-the-bride preparations and hope your hairstyle looks absolutely beautiful on the big day next week.
Thank you so much for your lovely recommendation!
Love,
The Cliphair Team ✂️💜
So far so good
So far so good , the hair itself is soft , not overly shiny like cheaper hair . It hasnt been washed yet so I cant say more yet . However the colour is beautiful and i ordered way too much hair , its.thick from root to tip , but nice to have spares
9 May 2026
Reply from Cliphair
Hi Jody
We’re so pleased to hear you’re happy with your extensions so far! It’s wonderful that you’re loving the softness, natural look, and beautiful colour.
We’re also glad to hear the hair feels thick from root to tip — and having a few extra pieces is never a bad thing! Thank you for sharing your experience with us.
Love,
The Cliphair Team ✂️💜
This company are very efficient
This company are very efficient, fast with delivery and the product is of the best quality, very happy with my purchase, will be using them for my business
9 May 2026
Reply from Cliphair
Hey Hollie
We’re so pleased to hear you had such a positive experience! It’s wonderful that you were happy with the quality, efficiency, and fast delivery.
We truly appreciate your support and are delighted you’ll be using Cliphair for your business as well.
Love,
The Cliphair Team ✂️💜
Espresso Melt Balyage Weave
been using clip hair for several years never had any issue quality of the hair is amazing and lasts for ages without shedding, recently tried the espresso melt weave and it’s amazing delivery is fast and rewards option always makes for good incentives
13 May 2026
Unprompted review
Reply from Cliphair
Hi Lauren
We’re so pleased to hear you’ve been a loyal Cliphair customer for several years! It’s wonderful that you continue to love the quality, longevity, and minimal shedding, and that you’re enjoying the Espresso Melt Balayage Weave.
We’re also glad the fast delivery and rewards programme add to your experience. Thank you for your continued support — it truly means a lot to us!
Love,
The Cliphair Team ✂️💜
Fast delivery and good match
Fast delivery, extensions are really good quality and their hair match service is very accurate
11 May 2026
Unprompted review
Reply from Cliphair
Hi Leona
We’re so pleased to hear you’re happy with your experience! It’s wonderful that the delivery was fast, the extensions are high quality, and that our hair match service helped you find the perfect shade.
Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Lost customer …
Considering how extortionate your extensions are… I expected better. I paid almost £400 for the curly hair extensions. Brought two packs. One of the packs I was missing two pieces. So now I’m already mad. You want to know how they get you with a refund? Because I took the bands of them (which you have to do to get them out the packet) you can’t send them back. Which to me is outrageous. Bug also I don’t recommend buying them if you have Caucasian hair. The look nothing like they do on the picture. So now I’m out almost £400 and not even a sorry from clip hair
5 May 2026
Reply from Cliphair
Hi Melody,
We’re very sorry to hear how disappointed you are with your experience, especially after such a significant purchase.
Receiving an incomplete pack is certainly not the standard we aim for, and we sincerely apologise for the frustration this caused. We also understand your concerns regarding our returns policy. Due to hygiene reasons, hair extensions can only be returned when the security ties and seals remain fully intact, as outlined within our returns terms. However, we appreciate this can feel frustrating when trying to properly inspect the product.
We’re also sorry to hear the curly extensions did not meet your expectations in appearance or suitability for your hair type. Hair texture, blending and final results can vary depending on individual hair type and styling, but we never want a customer to feel disappointed with their purchase.
We would still welcome the opportunity to review this further with you and investigate the missing pieces from your order. Please contact our customer care team directly with your order details so we can look into this properly for you.
Kind regards,
Cliphair Customer Care
The only place I will go for hair…
The only place I will go for hair extensions I have been using this website for years started off with clip ins now I use there tapes. Love the quality of the hair.
5 May 2026
Reply from Cliphair
Hi Nike
We’re so pleased to hear you’ve been with Cliphair for so many years! It’s wonderful that you’ve progressed from clip-ins to tapes and continue to love the quality of the hair.
Thank you for your loyalty and lovely feedback!
Love,
The Cliphair Team ✂️💜
Amazing product and customer service
Amazing product and customer service. I ordered a few sets and Lynn at customer service were so helpful getting things sorted when there was an issue with dpd.
Hair extensions are great quality and have great colour options.
When I've had to get refunds they have been very prompt.
Only thing I will say is colour matching wasn't great but I got there in the end.
12 May 2026
Unprompted review
Reply from Cliphair
Hey Lauren
We’re so pleased to hear you’ve had a positive experience overall! It’s wonderful that Lynn and the team were able to help resolve your delivery issue quickly, and that you’ve been happy with the quality, colour range, and prompt refunds when needed.
We also appreciate your honest feedback about colour matching — that’s really helpful for us to continue improving the service.
Thank you for taking the time to share your experience!
Love,
The Cliphair Team ✂️💜
Empty Locker, Missing £250 Parcel, No Resolution After 6 Months
I ordered an item worth around £250 from Cliphair and selected locker delivery through DPD. When I arrived to collect the parcel, the locker was empty.
I contacted DPD immediately and was told the seller needed to open an investigation. I then contacted Cliphair , who confirmed they opened a case and asked me to wait around two weeks.
Nearly six months later, I still have no refund, replacement, or proper resolution. I have spent months contacting both DPD and the seller without any clear outcome.
I understand problems happen, but customers should not be left waiting this long for a missing parcel issue involving an expensive order.
29 December 2025
Unprompted review
Reply from Cliphair
Hi,
We’re very sorry to read about your experience and understand how frustrating this situation must feel.
Unfortunately, we’ve been unable to identify your order from the details provided in this review. We would genuinely like the opportunity to investigate this matter further and review the communication and delivery investigation in full.
Please contact our customer care team directly with your order number and delivery details so we can look into this for you as a priority.
We always aim to support our customers with any delivery issues raised and work closely with our courier partners to reach a resolution wherever possible.
Kind regards,
Cliphair Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.