Love using ClickSend! It helps make my job easier by just being able to upload a PDF file and it just auto filling the name, address, etc. Although sometimes it doesn't do that as accurately for aut... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been a wonderful experience. The only negative experience was when a service ticket needed to be created, for whatever reason it locked me from being able to start a new chat it happened twice... See more
I can use clicksend in Japan. I understand that SMS is very useful when we cannot get any response from our friend, If I could use Japan phone number, would be very happy.
I was in a time crunch for camper registration and not all that familiar with special emojis or character lengths. Tech Support (Kim) was absolutely amazing with helping both on the file upload of my... See more
Company details
- #5 of 7 best companies in Telecommunications Service Provider
- #8 of 9 best companies in Internet Service Provider
- #11 of 16 best companies in Software Company
Written by the company
ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows.
Contact info
Australia
- support@clicksend.com
- clicksend.com
2-Way SMS in @ActiveCampaign
4.2
Great
4K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great support when trying to fix an…
great support when trying to fix an issue!
8 September 2025
Unprompted review
Good experience with support staff
8 September 2025
ClickSend is easy to use and has…
ClickSend is easy to use and has everything I need for message marketing, including physical mail
5 July 2025
Clear instructions and help with the…
Clear instructions and help with the application process was key. Thanks team!
22 August 2025
Direct replacement for the email to…
Direct replacement for the email to text feature the big companies used to offer. Working good so far.
8 August 2025
Text from email client
I need to text many of my members and email the others. Setting up ClickSend was very straightforward and is working very well for our needs.
24 August 2025
Easy to use and get started
Easy to use, service is working great. Got going smooth and has been pain free. tons of great features to use.
6 August 2025
Exactly what I wanted
I have been wanting to start text reminders for a while now; this was recommended to me by a business friend. It is exactly what we needed and is excellent value, easy to use and navigate.
Very happy.
14 August 2025
Great product at a great price
Great product at a great price. Top-notch service and support.
16 August 2025
what a sweet and responsive agent aira…
what a sweet and responsive agent aira was, i had my request approved right away and she replies to all my questions i feel very satisfied thank you very much
19 August 2025
Unprompted review
my number hasnt worked and its been 2…
my number hasnt worked and its been 2 weeks to find an answer
14 August 2025
Reply from ClickSend
Hello Caitlin
Sorry to hear you have been having delivery issues to Canada. We have made several requests for further information in relation to carrier services in the area and possible reasons for the delays.
I can see our Customer Support team have been in contact and have requested you try again- When this happens to Canada, it is usually that the carrier prioritized their resources for delivery and does not deliver DRs there.
We suggest another attempt and if unsuccessful please reach out again to our online chat team for further investigations.
Kind reagrds
Vicki
Manager- Customer Service
ClickSend
Very happy with clicksend.
Very happy with clicksend.
SMS price is good as well as the customer service.
API was easy allowing integration into my new developed system.
8 August 2025
With AT&T pulling the plug on Email to…
With AT&T pulling the plug on Email to SMS this is a perfect solution! Easy to use, and it works great, no delays, no missed messages.
10 August 2025
Customer Service needs better training
Various customer service people I had to talk with seemed disconnected from one another and the different departments in their company my particular use case required.
Once the proper person was finally found then no more problems but getting there was extremely frustrating as well as overly time consuming (As in weeks).
1 August 2025
Reply from ClickSend
Hello Howard
Thank you for your feedback. The "TFN" Toll free number registration process can be frustrating. We work with our partners including Networks - this is standard across the messaging industry now with increasing compliance rules and standards to adhere to.
We aim to make this as seamless as possible and provide speedy responses however sometimes there are further questions and things we need to answer to achieve registration and full verification for our customers.
We are working hard to improve upon time to approval and more transparency along the way for our customers. Thank you for your patience and understanding. Sincere apologies for the delays you encountered.
Good to see you are now up and running.
Kind regards
Vicki
Manager Customer Success
ClickSend
Turns out I needed to rent a toll-free…
Turns out I needed to rent a toll-free number!
Regardless, service was ok and works well!
2 August 2025
ClickSend sets the gold standard.
ClickSend sets the gold standard.
Clear, precise, and incredibly fast—ClickSend makes setup effortless. I had a problem resolved and an urgent order placed in under five minutes… on a Friday. No delays, no excuses—just action. That kind of commitment is rare and exactly why ClickSend outshines the rest.
8 August 2025
Unprompted review
its been over a month and still not…
its been over a month and still not able to get this up an running to send texts.
7 August 2025
Reply from ClickSend
Hello Mitch
Sorry to see you have not been able to get up and running. I can see you have an application for TFN underway but have some unanswered requirements the team have been assisting you with.
The application unfortunately cannot progress until these requirements are met.
Our team are here 24x7 to assist and help guide you through the process- please reach out so they can take you step by step through each requirement. A number of emails have been sent explaining and you can refer to these to ask for additional guidance.
The process can seem overwhelming sometimes but we are here to help. Look forward to hearing from you.
Kind regards
Vicki
Manager Customer Success
ClickSend
Really poor scammy platform
Really poor platform. Use at your peril. My messages weren't sent and seems like they use a bot to seem like you have had replies.There are better cheaper platforms than clicksend so I wouldn't bother if I were you. I feel it is a pure scam. User beware
31 July 2025
Reply from ClickSend
Hello Alan
Thank you for taking time to share your feedback. We sincerely apologise for the delay in our communication and any frustration this may have caused.
At ClickSend, we are committed to providing timely and effective service. However, due to strict compliance requirements, certain communications may take longer to process to ensure we meet all regulatory standards. We understand that this can be inconvenient, and we are actively working to streamline our processes to serve you better.
Your experience is important to us, and we are taking your feedback seriously.
If you decide to return in the future and need assistance in the first instance, feel free to contact me directly vicki@clicksend.com.
Kind regards
Vicki
Manager- Customer Success
ClickSend
I started here to be able to reach out…
I started here to be able to reach out to my leads via email. You only offer transactional emails which is not what I needed. It does offer texting so I will be able to use my credits until I can find something more suited to my needs.
6 August 2025
Unprompted review
Reply from ClickSend
Hello Keyonia
Thank you for a great Customer Satisfaction score- our team are always ready to assist 24x7 with any questions you may have. How ever based on your Trustpilot rating I can see that it was not ideal for you that we can only offer transactional email- with marketing and promotionally based emails not supported.
Looking forward to you using our platform for SMS based services.
Thanks for the feedback.
Kind regards
Vicki
Manager- Customer Service
ClickSend
Simple & easy to use
Simple & easy to use. Very easy to ask questions via their chat. Has made communicating with my clients much quicker & simpler. Highly recommend.
27 July 2025
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