It has been a wonderful experience. The only negative experience was when a service ticket needed to be created, for whatever reason it locked me from being able to start a new chat it happened twice... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to use api that greatly assist our business with providing a user check-in. So, when a client/ user arrives at our business they can check in and the relevant parties receives a text message all... See more
I have worked with click send for many years and as I have worked with different companies their solution always just works - we are using them for our 2FA in our customer portal and for updates / me... See more
We have been with ClickSend for over ayear now and their SMS service has worked perfectly for us. We are a small charity that manages a village venue. We have around 20 bookings a week and we wanted... See more
Company details
Written by the company
ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows.
Contact info
Australia
- support@clicksend.com
- clicksend.com
2-Way SMS in @ActiveCampaign
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
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Helpful support at all levels
Helpful support at all levels. Personal attention and assistance in navigating to success.
11 June 2026
Everytime I try to send a campaign they…
Everytime I try to send a campaign they block it for completely nonsensical reasons. Once they said I sent a personal message in spanish. 1. I don't know any spanish. 2. It was an ad about farm equipment. The next time they said I didn't identify the company and give an opt out option. Both items were very much in the message.
18 June 2026
Reply from ClickSend
Hi Tasha
Thanks for providing some insights on your recent experience- I do apologize for confusion along the way from our team. We do strive for excellence in all we do and feedback is most appreciated so we can identify areas for improvement.
I am happy you have taken up our promotional offer and it has been applied to your account. I can see you have sent messages and they have been received successfully.
I have asked your Account Manager to reach and and say hi to see if we can do anything further for you and answer any questions relating to our previous miscommunications.
We value your business, and most grateful to have you using our platform. Please reach out if there any other issues - you can connect with our online customer service team @ www.clicksend.com.
Kind regards
Vicki
Customer Service Manager
ClickSend
Reply from ClickSend
Hi Keith
Thanks so much for the Review and your feedback.
We are grateful to have you as a customer.
We’re here and ready to assist, so please let us know if you ever need a hand with your next campaign or want to explore how our automations and integrations can help your business.
Noted you gave us a very low 1 Star Review (5 being top of scale) was there something we could have done better- we are always appreciative of feedback so we can improve our customer experiences. If you have us 'upside down and meant to give a 5' be great if you could adjust. Many many thanks - reach out if you need anything support@clicksend.com.
Have a great day.
Kind regards
Vicki
Manager
Clicksend
ClickSend is nice and easy to use.
8 June 2026
We get our SMS messages!
14 June 2026
Very good
Easy to use, good support team, decent pay-as-you-go pricing, very high deliverability. My only concern is they never told me when prices went up, but they quickly gave me a refund after I contacted support.
5 June 2026
I had a problem with using my own mobile number
I had a problem with using my own mobile number which was resolved professionally and quickly.
12 June 2026
I had an Terrible service – 80% of SMS failed, and customer support is just automated spamincredibly frustrating…
I had an incredibly frustrating experience with ClickSend. About 80% of my SMS were never sent due to constant "issues."
Right after subscribing, I was repeatedly bombarded with generic emails telling me how great ClickSend is and asking if I needed help. Every time I replied to explain that the system actually wasn’t working, my messages were completely ignored. Instead of getting actual support, I just received another automated email saying, "I hope you enjoy our good service."
It feels completely tone-deaf and out of touch. I cannot recommend this platform.
2 June 2026
Reply from ClickSend
Hello Manfred
Thank you for taking the time to share your feedback.
I'm sorry to hear that your experience with ClickSend has been a frustrating one. We understand how disappointing it is when message delivery does not meet expectations, particularly when SMS communications are important to your business.
I can see that you were receiving our customer outreach emails, which are intended to keep customers informed about platform updates, events, and available services. However, I appreciate that receiving these communications while experiencing delivery issues may have felt disconnected from the support you were seeking.
From our records, our Support team was actively engaged in investigating and attempting to resolve the delivery issues you reported. SMS delivery relies on a number of factors, including carrier and network partner performance, destination network conditions, filtering policies, and message compliance requirements. In some cases, messages may be delayed or returned for further assessment before delivery can be completed.
That said, we recognise that the overall experience fell short of your expectations, and for that, I sincerely apologise.
I would like to take the opportunity to review one of the failed destination numbers in greater detail to better understand the specific cause of the delivery failures. Following that review, your Account Manager will reach out directly to discuss the findings and any further steps we can take to support you.
We will be in contact early next week and would welcome the opportunity to see if there is anything further we can do to rebuild your confidence in our service.
Thank you again for your feedback and for bringing your concerns to our attention.
kind regards
Vicki
Manager- Customer Success
ClickSend
Kate is great!
I had an issue with the new Alpha tag update and was getting confusing information.
I left some feedback and Kate reached out to me personally and resolved my concerns. She was very professionally and responded to my feedback within hours.
29 May 2026
Very easy platform to use
Getting this set up was very simple and the customer support is very good.
30 May 2026
Not happy with the services
Not happy with the services. Also additional fees should be disclosed prior to having you sign up
31 May 2026
Reply from ClickSend
Hello Al
Sorry to see you have had some issues getting started with ClickSend.
Our pricing is very transparent on our website. No additional fees just those that are stated depending on your user case.
Our team are very helpful and I see you agreed to continue with filling out an application for a TFN so you could start sending.
We are here to assist with this process 24x7.
Please reach out if you have decided not to continue and the team will be able to assist immediately.
Would love to have you sending with ClickSend- any questions on pricing or the application please contact us and we are very happy to guide you every step of the way.
Kind regards
Vicki
Manager Customer Success
ClickSend
Great!
Great!
I ve been using ClickSend now for my automated messaging over a month and its a game changer. There's been no issues, easy and straight forward process. And price is very reasonable
6 June 2026
Initially it took longer to understand…
Initially it took longer to understand my query but when I connect via chat (human) it was resolved quickly. Good support provided by ClickSend.
28 May 2026
AVOID - 0/10 - Do Not Waste Your Time or Money.
If you're considering ClickSend for your marketing or internal communication, think again.
ClickSend are without doubt the worst company I've ever had the misfortune to deal with. When I decided to move my SMS services over to them in January 2026, I thought I'd be generous and give things a week or so to setup, figure out their dashboard, automation system etc.
What I didn't realise is I'd be here in June 2026 still unable to send a single SMS to our customers.
Trying to setup automation through their system proved not just difficult, but impossible, as days turned to weeks, and weeks to months attempting to communicate with them to resolve the issue.
Not only were they dreadfully slow to respond to my tickets, they also made no effort to follow up unless prompted, weeks would go by without any kind of communication or update.
If you're looking for any semblance of support or hope that your SMS campaign or automation will reach your customers, look elsewhere and do not give your money to this lazy timewaster of a company, there are many better options.
2 June 2026
Unprompted review
Reply from ClickSend
Hello Solomon
I completely understand your disappointment and why you feel let down. The delays you experienced in setting up your SMS automation were due to a highly complex technical issue with the Zoho CRM integration. While our team and our integration partners worked to resolve it, the issue ultimately had to be escalated to Zoho’s own support team, and we have unfortunately been stuck waiting on their resolution.
However, being reliant on a third party does not excuse our lack of proactive communication. You should not have had to chase us for updates over these past few months, and I sincerely apologize for the radio silence on our end. We failed to keep you in the loop, and we are taking this feedback seriously to improve how we handle long-running technical escalations in the future.
I can confirm that your account has now been completely closed, and our finance team is actively processing your full refund. Please allow a few business days for the funds to reach your account.
I know this was a significant waste of your time, and I am genuinely sorry we couldn't get this working for you. We wish you and the Complete Campers Southwest team all the best moving forward.
kind regards
Vicki
Manager Customer Success
ClickSend
The service works ok
The service works ok. My issue is it took less than 30 seconds to open my account, to close it, you have to use the chat window and contact support and waste another 20 minutes while they pull up your record.
31 May 2026
Unprompted review
Reply from ClickSend
Hello Ray
Thank you for your feedback. I understand we are all short of time - however in order to close your account we did need to identify you to ensure we are closing the correct account.
I can see it took 6 minutes to process once our Agent had the information required. Apologies if this took longer than expected as we have a number of steps to take to ensure your account is closed correctly.
We are continually looking to improve our internal processes and customer service capabilities so thankyou again.
Kind regards
Vicki
Manager- Customer Success
ClickSend
Service and seamless user experience.
29 May 2026
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