ClickCease by CHEQ Reviews 517

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Quality follow up service We are really hard hit by invalid clicks on our Google KW SEM for months. Happy to be supported by a chain of follow reviews from Lior and technical team to keep di... See more

Rated 5 out of 5 stars

The PPC Protection with Google Ads has great features and works - best of all. Thanks to their "live chat" feature - the team takes the time to resolve via chat or email and did an excellent job comm... See more

Rated 5 out of 5 stars

ClickCease is one of the best online bang for your buck products/services. They have save me tons of money on my Google Ads account by heading off unwanted ad clicks. It's a no brainer to use ClickC... See more

Rated 5 out of 5 stars

We have clickcease installed on our websites. It solved our problems with the bots wrecking our ads budget. Their customer service is top of the line. I had on their guy Martin Tsvetkov on the chat fo... See more

Company details

  1. Media Company

Written by the company

Stop Google Ads Click Fraud and Facebook Ad Fraud with ClickCease. A top-rated Click Fraud protection and detection software, ClickCease helps advertisers and brands boost their PPC campaigns and save their ad spend by blocking fake clicks and audiences. The solution features 24/7 campaign monitoring, automated real-time IP blocking, site recorder, custom detection rules, and detailed reports.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

517 reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Big Scam, research before paying

1. They claim to block VPN clicks from your Ads.
That is a lie. After long emails with their support, they admitted that they can block VPN addresses ONLY AFTER they already clicked your Ad. FALSE ADVERTISING.

I decided to try anyway to get an idea of who is clicking my Ads and how.
2. After using CeaseClick for one month, I found out that more than 10% of users who click my Ads are doing it using VPN server.
That is the second lie. Checking online, I found out that of the IP addresses that were detected and blocked as VPN, 50% of them were not VPN IP addresses. These are very poor results. THAT MEANS YOU CAN NOT TRUST THEIR DETECTION SYSTEM.

I contacted their support, where Dee and Ivalya were trying to feed me with disinformation and ignored my concerns. I decided to stop trying to get a serious response from them.

3. Their dashboard calculates for you exactly how many clicks you saved using their service. They made an imaginary formula that has nothing to do with reality to calculate how much money you saved. They pretend to know who was blocked from your Ads by Google exclusion list. ONLY Google might have access to this information, and they will never share it with anyone. BUT, they still pretend to know exactly how many clicks and money they saved you.

There are many other reviews here trying to warn you from the same.
Please check for yourself before committing to pay them for this service. Their promises are FALSE ADVERTISING, and their detection system does not even work properly.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Account Access

The previous account owner left the company and the support team did a great job of resetting passwords and changing account ownership.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Even though I don't use the app too much, the support has been amazing. Every time I hop on with a question, their support is ready to help. The video tutorials on the app could be a little more helpful, but other than that, they've had great customer service

11 September 2024
Unprompted review
Rated 1 out of 5 stars

Live support staff is disrespectful and unhelpful

When I tried to access the panel, I would get an error message saying that I had tried to log in too many times and that I would need to log in again in 10 minutes. However, I could not log in to the panel for 3 hours. It kept giving me an error message saying 10 minutes. When I told this problem to the live support employee named "Petra", she started talking to me as if she was making fun of me. She kept telling me that I had to wait, change my password or clear my cookies. When I told her that my problem was still not solved despite doing these, "Petra" stopped answering me and also prevented me from contacting another technical support employee because she did not end the chat. My problem is still not solved and I am currently continuing to correspond with a different technical support employee via e-mail. I experienced this process while I was being attacked and lost nearly 1800 dollars. I could not even log in to a software that we purchased to protect against attacks while it was being attacked.

My problem was solved by the technical support person named Ashley, whom I corresponded with via email.

5 September 2024
Unprompted review
ClickCease by CHEQ logo

Reply from ClickCease by CHEQ

Hi Cem,
We are sorry you had an experience that fell short of your expectations when handling the issue of trying to many times to login. We are happy the login did succeed, and from our review into the issue it does look like it related to too many login attempts within a short time period. Feel free to reach out to our team if any issues are outstanding or if we can help out.
Thank You

Rated 1 out of 5 stars

Fraud

ClickCease has somehow made itself the Paying Manager of my Google Ads account. Absolutely insane. Contacted Google and they need Clickcease to respond to an email in order for me to get payment access to my own account. This is fraud.

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Don't recommend

Don't recommend.

- Clickcease doesn't work for any PMax campaigns - They really try hard to hide this information!

- They present you with a FraudReport. After verifying this with Google. Google confirmed that they also identified each of those clicks as spam and you're not charged for them anyway.

Clickcease seems to be completely un-necessary.

12 August 2024
Unprompted review
ClickCease by CHEQ logo

Reply from ClickCease by CHEQ

Hi Matthew,
Thanks for your feedback and we wanted to follow up to provide more context relating to Pmax campaigns.
ClickCease has been monitoring all of your Google Ads traffic, regardless of the campaign type. Our service includes detecting and blocking fraudulent IPs wherever possible. We also show the campaign with no IP exclusion in our platform. However, certain campaign types, such as PMax, do not support IP exclusion due to Google's limitations.
We also make sure to mention these details in our Google Ads Help Center articles: Paid Marketing IP Detection And Blocking (Google Ads)
It's important to note that we provide PMax campaign detection for free (as these clicks are not counted towards your plan)
Feel free to reach out if you have any additional questions
Thank You

Rated 5 out of 5 stars

EXCELLENT Customer service & knowledge share…

Customer service & knowledge share received, I found invaluable! He was not just on the call to help me ensure my setup was done correctly but he gave so much extra assistance

THANK YOU for the excellent service & a fantastic product! You have gained a customer for life

10 July 2024
Unprompted review
Rated 5 out of 5 stars

ClickCease Customer Service is…Excellent!

ClickCease Customer Service is Excellent. I missed one of the messages in the service tickets and they emailed me again to make sure I saw the previous message. They took care of my situation quickly and made the process smooth and easy. Thank you!

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Quality follow up service

Quality follow up service

We are really hard hit by invalid clicks on our Google KW SEM for months.

Happy to be supported by a chain of follow reviews from Lior and technical team to keep dig out the root cause.

Currently, the problem is well fixed and we bring down the invalid clicks to an acceptable level and our ads is broadcasting smoothly everyday.

They have my personal recommendation.

26 June 2024
Unprompted review

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