Clearmobile Reviews 

I had a tricky problem with a sim going into a modem. The sim was perfect in my phone, but couldn't get internet on the modem. I was on to customer chat line a few times - extremely good, quick to respond, really helpful, solved the issue with my settings on the modem. Super service.

Very poor experience from start to finish. From problems with the initial setup, to billing errors, website payment problems, and nonexistent customer service, all the way to leaving, this company fails at every step. Reflects very poorly on the Vodafone brand.

clear mobile provides very unreliable coverage, i have spoken to them twice. the first time their suggestions didbn't work, the second time a woman called Shraddha, from the esclation team just told me Ireland and my area have poor coverage. No other help offered and just argues with me that it was Ireland's coverage when i explained i never had this problem before i changered to Clear mobile.

Clear Mobile works very well for my iPhone , IPad and smart tv . When I needed their online support they responded quickly and got the job done . It is a prepay sim deal that you can quit anytime if it does not suit your needs .

I left Clear Mobile over 4 years ago with a zero account. In fact I left because of your hopeless customer service and accounting practice.
Yet they continue to send automated emails saying €2.02c is outstanding. It isn't.
Anymore emails and I will consider this harassment.
Appalling company. Truly Appalling. Avoid like the plague.

I have been with Clearmobile for years and have saved a small fortune with them. Never any major issues and I used their online chat function and found it very good.

I would warn anyone considering Clear Mobile that going with this provider is like treading a minefield. I was with them for three years and recieved spotty coverage at best but stayed due to the relatively low cost. I had seen reviews warning about problems with bills and payments but, as I had not had these issues, I didn't pay it much mind.

Unfortunately that did not stay the case as randomly one day my debit card disappeared from my account and would not register as a valid card anymore. Getting in contact with them was difficult as their contact avenues are few and not easy to find. Their customer care is done exclusively through a permanently engaged chat on their website and I recieved no replies from most of their social media pages. All this time I had an outstanding bill that I couldn't pay and I eventually had to create a Facebook account after learning through word of mouth that this was the best way to contact them. They sent me a verification code that didn't work three different times before they shut off my account completely making it impossible to proceed.

I finally got part of the issue resolved after three months where they suddenly got my card to work again. I paid the bill and immediately switched only to have the billing continue including a reconnection fee. This process took almost a month to resolve as their Facebook page stopped replying before randomly messaging weeks later to say that the reconnection fee would be waived due to it being no error on my part and the outstanding bill after my leaving the network was rescinded as it too was sent in error. This left a final charge of €1.45. I paid this off but recieved an email a couple days later saying that they were sad to see me go but if I didn't pay the €1.45 which I had already paid they would contact a debt collection agency and put the cost on my lap. I presume this was another processing error as the charge on my account is still noted as paid.

This took a total of four months to resolve and no end of stress on my part. Definitely not worth it in the long run. Looking for help online I found a lot of people who had the exact same issue with their card payments, erroneous billing, and contact issues.

Stay away and find a more reputable network. I switched to Eir and have had a much better experience both in phone coverage and customer experience.

Recent Download speed increases and the addition of 5G all very welcome.
I don’t think I found a single provider that didn’t have nightmare reviews but Clear Mobile has so far been a good experience.
Switched from Vodafone and have not noticed any difference in service and obviously an advantage being owned by Vodafone and sharing their network 👍

AVOID this company. The signal is dreadful and the customer service is even worse.. No contact number available for customer care. The chat function on the website advises contacting them via their socials, which they do not respond to. Eventually, after an hour of logging a chat, you may or may not receive a reply. AVOID!!!

I left them a 5 stars 2 years ago and now I just left them and deleted my previous review. Impossible to get through to Customer Service.
Problems when abroad and I've been over charged a few times and my last bill was doubled. I couldnt be bothered to ask them to fix it so I just left also switching my 3 other family accounts.

The worst mobile company on the planet.
Bills are always wrong, never take payment, then the website doesn't work when you've to pay too. I paid last month's bill but they have doubled up this month's payment now too. I cannot stress how bad their customer service is.
Your better off getting a pigeon less hassle

I switched to clear mobile because they operate on the Vodafone network which is strong in my area. However, I have had persistent issues with call quality. The call quality starts ok but after 11 minutes of being on the call, it becomes distorted and conversations are impossible to have. I contacted the company several times. They fist blamed my location but this issue happens regardless of where in the country I am located. They then blamed the handset. I even got a new handset but the issue remained. I will be switching back to another network on Monday.

Neigh impossible to get through to Clear Mobile's so called online support. While their coverage is good most of the time when you have a problem, you're on your own. Clear Mobile don't give a monkey's about customer service- go elsewhere would be my advice.

Unlimited internet..with no internet..no support access as chat is constantly busy ...I was able to connect once and I got instructions to fallow nothing changed I lost my internet connection,and have no at all..and is paid for -10stars .

Needed to get a new sim as phone lost .
Can only log in if you have your phone ,how stupid .
Chat always has the same message ALL AGENTS BUSY .USE SOCIAL MEDIA ,but don’t say which social media .
Phone no 1800111129 answered occasionally.
STAY AWAY FROM THESE COWBOYS

Definitely the worst customer service on the planet. Avoid this company at all costs, total rubbish. I have requested my voicemail deactivated for the last 3 months and still the gobshits have it activated. Leaving this backwards company this morning and sure as shite will never return.

I am so glad I stopped the switching process as I hadnt read the reviews at that stage. I checked the roaming data limit and it was 19gb. However, when you go through the process of joining clearmobile, the contract that they send out says 10gb roaming data. Very underhand. I also could not contact them on live chat or message them on Facebook. Both unavailable.

Shocking service. Unavailable to 'livechat' on a regular basis. I've been trying to pay my sons bill for months. I want to pay them in full. Always excuses. I can't even contact them to leave- It's like hotel California. Their coverage is very, very poor. Often no service at all.

No matter how many times I update my oayment details for payments to be taken automatically, they don't take them. It shows like its all saved and then all of a sudden there's no service because they don't take the payment.
Can't log on to pay because 1 it won't take payment or 2 the service is stopped so can't access online account.
Customer service not too bad but its a constant headache. Put up with it a few months now and will be changing provider now

The customer service isn't bad but it turns out you can't get calls from the Eir network but they don't want to admit that