Clearmobile Reviews 

249
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Many people find the service to be economic and affordable, working well for their needs. Customers also appreciate the helpfulness and efficiency of the staff, particularly through online chat interactions, with many issues being resolved quickly. However, some people were dissatisfied with the contact methods, often finding it difficult to reach customer service, with reports of long wait times or being redirected between different channels. There are also concerns about the website's functionality and issues with network coverage, including problems with signal and data usage. Additionally, some customers experienced difficulties with number porting and account management, leading to frustration and service interruptions.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers praising it as top-class, affordable,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the responsiveness and... See more

Customer communications

People report negative experiences with contact, citing difficulties reaching the company, with many stating... See more

Website

Users describe ambiguous interactions with the website, with some finding the sign-up experience seamless.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Clear Mobile is an economic service and works fine until something goes wrong. I lost my payment card and need to update to a new card. Very difficult. The website is impossible. Customer Service... See more

Company replied

Rated 4 out of 5 stars

Initially did not have my own number. But the person on the help chat helped me straight away and it got sorted so thanks to the customer service agent who sorted it. They should also give out in... See more

Company replied

Rated 4 out of 5 stars

No problem at all. All 5 in family were with vodafone and the bill even with family plan was about 180 a month. Waited til all out of contract and my wife was first to move to clear mobile. No need to... See more

Rated 4 out of 5 stars

The only form of contact is live chat during 9-5 after logging in, I ported my number in the end, it is the cheapest on the market for a reason!


2.8

Average

TrustScore 3 out of 5

249 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(249)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Switched over a couple of months ago

Switched over a couple of months ago, no issues in the change over no issues with payments. Great coverage no change from previous providers. Have changed 3 other family members over no issues and a couple of friends all having no issues. Simple and cheap just what you need.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

What a disgusting Scam of a company

What a disgusting rot of a company. Worst ever!
DO NOT USE THESE SCAMMERS!!!!!
Scam Scam Scam!!!!! They refuse to change my payment method, nothing wrong with the cards I have it’s just that I need to change my bank from my English account to Bank of Ireland. Refuse refused refused my card 10 times. Bank of Ireland team confirmed it’s them. What they want you to do is default on your contract! Then BOOM! Charges come in like hell and that’s how they make their money.
The RYANAIR of phone companies. I’m getting rid of them after the next few months and my contract expires. They are owned by Vodaphone so watch out for them as well.
5 and a half hours wasted on them and they blame the Bank of Ireland. Well then I come on here and Boom your all having the same problems. Overseas call centres so they are NOT supporting Irish jobs. Some Indian woman with a baby crying by her side, who didn’t have a clue, couldn’t answer a question. I said well when my bank is closed next month you won’t get paid. She said the debt collection agency will be around and I said “ got you” “:you’ll be taking my Bank of Ireland payment card then won’t you”
They are SCAMMERS OF THE WORST KIND.
AVOID AVOID AVOID AVOID

13 January 2026
Unprompted review
Clearmobile logo

Reply from Clearmobile

Hi there

Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations.

We take all comments seriously and use them to help improve the overall experience for all our customers.

We will ensure to pass on your feedback on to the relevant team.

Thanks
The Clear Mobile team

Rated 5 out of 5 stars

Saving me loads 😃

Changed a couple of months ago and zero issues, got sim in the post, popped it in to phone and that was it. Have since changed 3 family members to Clear also and my parents live in an old brick house with no Internet and they have had no issues.
Was paying over 35 a month for my daughters phone bill down to the 12.99 now 🙃

9 January 2026
Unprompted review
Clearmobile logo

Reply from Clearmobile

Hi Sarah,
Great to hear you're happy with the service! We really appreciate you taking the time to share your experience — it means a lot to us.

We're always working to deliver a reliable, seamless service to our customers across Ireland.

We will ensure to pass on your feedback on to the relevant team.

Thanks,
The Clear Mobile Team

Rated 1 out of 5 stars

The fair usage policy is crap

The fair usage policy is crap. Last bill over 42€. So tried to keep my use in N Ireland to falls only. Bill this time €38. Rip off merchants. Their free roaming is a myth.

24 December 2025
Unprompted review
Clearmobile logo

Reply from Clearmobile

Hi Kate
Thank you for sharing your feedback.
We're sorry to hear that your experience didn’t meet expectations.

We take all comments seriously and use them to help improve the overall experience for all our customers.

We will ensure to pass on your feedback on to the relevant team.

Thanks
The Clear Mobile team

Rated 1 out of 5 stars

Brutal coverage

Brutal coverage. More out of coverage than in coverage. Signed up less than 6months ago and will be leaving again. WiFi is what keeps me connected but I have missed loads of calls when out and about and service very weak for simple tasks when out and about

22 December 2025
Unprompted review
Clearmobile logo

Reply from Clearmobile

Hi Peter

Sorry to hear you’ve experienced issues with the network.
We understand how vital strong and consistent coverage is and we’re constantly working to improve our infrastructure.

We will ensure to pass on your feedback on to the relevant team.

Thanks
The Clear Mobile team

Rated 5 out of 5 stars

Joined a number of months ago and no…

Joined a number of months ago and no issues , service has been great

19 December 2025
Unprompted review
Clearmobile logo

Reply from Clearmobile

Hi Damo

Great to hear you're happy with the service!
We really appreciate you taking the time to share your experience — it means a lot to us.

We're always working to deliver a reliable, seamless service to our customers across Ireland.

We will ensure to pass on your feedback on to the relevant team.

Thanks
The Clear Mobile Team

Rated 1 out of 5 stars

Clear mobile is still taking miney out…

Clear mobile is still taking miney out of my account under different merchant names, l cancelled their services after a horrible experience of them blocking my account for 6 months, however they are still taking money out of my account, this is trully unfair for a big company like this to be greedy and taking money out of peoples account and targeting peope 👎

13 December 2025
Unprompted review
Rated 1 out of 5 stars

worst network you can ever buy absolute…

worst network you can ever buy absolute joke and a rip off, says 99% 5G coverage with vodafone but my mate on an actual vodafone network gets better signal. Might work decently around town but once your out of it good luck trying to load up anything on your phone.
Their site doesnt work, nobody answers the phone, cant log in , useless 5G,all just to grab your money and forget about you. Avoid this network better off with 48 or Gomo.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

terrible experience so far

terrible experience so far. I switched to clear mobile on the black friday offer and the sim card was never delivered to my address. i’ve been in touch 5 times to the chat and never managed to get it sorted. my old sim card has been deactivated and now i’m not able to make any phone calls at all. hard to get help.. not recommended

6 December 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been cut off for 3 days now…

I’ve been cut off for 3 days now because my bill hasn’t been payed , however I’ve tried numerous times to pay my bill and it says pending” this credit card dosnt exist “ even tho I confirm my purchases in my bank app . Now they have taken my money and I’ve been “ pending “ for 2 days now . I can’t talk to any of them as there’s no mobile number and just an AI bot , but it says “ all our operators are busy at thus time “ and to contact them on social media , so I contact them on Instagram and it tells me to contact them on the Ai bot ! I’ve never had such a stupid problem with any company like this before

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Virtually zero 5g coverage

Virtually zero 5g coverage, poor coverage (map is fictional) outside urban areas. Very hard to get in touch or manage as little such simple password change. No direct line or chat.

Stucked with cancellation of trial for above stated reasons. Not worth even the current 9.99 pcm price.

30 November 2025
Unprompted review
Rated 1 out of 5 stars

Nil customer service

Nil customer service, unhappy customer and now I’ve decided to leave unable to cancel my contract as chat and social media are not responding/working. Stay away from clear mobile.

30 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. The help Chatline on their website constantly says all agents are busy and to contact us through our Social Media channels then when you do that their social media channels tell you to use the help chat line on their website. An absolute shambles.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Changed from 48.ie

Changed from 48.ie, it’s on Vodafone network which is so much better than the three network and is €3 cheaper a month. Yes I’m tight but every little helps

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Black Friday Ad - dont do it

Don't do it, don't believe the ads...yes they use Vodafone network but your 5G is a capped at 25mb/s that's basically just browsing speed. Videos and media in the background of apps will struggle. You won't be able to watch anything properly. Biggest chancer company going. Never again. As much as I hate EIR they own the network. For the same price (maybe a couple of EUR more) you get access to the proper infrastructure and EIR do answer the phone now. 5G on EIR is extremely fast some nights I get 300-500 mb/s. Clear even try suck another 10.99 in activation fees out of you...it costs nothing to join a network.

19 November 2025
Unprompted review

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