ClearMatch Reviews 

24,347
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for being exceptionally knowledgeable, patient, and thorough when guiding them through various insurance options. People deeply appreciate the personalized, friendly, and caring approach provided during calls, which makes navigating a complicated medical insurance process much easier and entirely stress-free. However, some customers also noted occasional communication difficulties, specifically mentioning disconnected phone calls, unreturned messages, and incorrect details regarding participating doctor networks. A few reviewers felt the overall interaction was quite frustrating due to isolated unprofessional behavior from representatives and a lack of consistent support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising representatives for being extremely... See more

Customer service

Consumers find customer service to be positive, frequently praising the knowledgeable and patient agents who... See more

Service

Customers consistently note positive experiences with service, highlighting extremely knowledgeable staff who... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful representatives made the... See more

Subscription

Clients share satisfaction regarding their subscription experience, highlighting helpful agents who ensure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are moving from one state to another in October and wanted to get our health insurance in place. It was a surprisingly easy process. We answered a few questions up front and were then transferred... See more

Rated 5 out of 5 stars

Noah made my experience amazingly calm. I had been experiencing such frustration elsewhere and then I tried Clear Match. What a huge difference. Noah is kind, extremely knowledgeable and patient.... See more

Rated 5 out of 5 stars

We cannot say enough good things about Claudia Peterson, who helped us through the Medicare maze. Her knowledge and dedication to us to make sure we understood the plans as well as getting us the ri... See more

Rated 5 out of 5 stars

Kendra Bennett was Excellent. She was sure that I understood everything about my new medical insurance. I am new to Medicare and was very happy to have someone with such caring and compassionate car... See more


Company details

  1. Health Insurance Agency

Written by the company

At ClearMatch, we’re experts in one thing: Medicare. We know it back to front, which means we also know it can be complicated, confusing, and overwhelming. That’s why we’re committed to “de-complexifying” it for customers across the country, one-by-one. We match each customer with the right plan at the right place to deliver better health and peace of mind. Our highly experienced agents pride themselves on treating our customers with deep expertise and genuine empathy, truly understanding the person beyond the plan. They take the time to really listen and get to know our customers, so we can tailor solutions for each of them, one at a time, every time. No wonder we continue to grow year after year, gaining and retaining loyal customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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4.8

All reviews

(24,347)

4,132 reviews in the last 12 months

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Rated 5 out of 5 stars

I wish I new about them 3-4 month agob

I wish I new about them 3 month ago because I’m mentally not good because all I went through to get the care I needed .w I have a long way to go. But the Angela and Dwayne new what to do and they made it much easier for me I don’t know why no one recommended the in the beginning be cause I was doing great now I have to start all over again .

25 September 2026
Rated 1 out of 5 stars

My agent didn't return my calls

My agent didn't return my calls, twice! And I did not get my social security check did my agent take my check? I am very very upset and worried

22 September 2026
ClearMatch logo

Reply from ClearMatch

We’re very sorry about this experience and understand how frustrating it can be when you need help. Please call 1-877-354-0112/ TTY 711 so we can assist you.

Rated 5 out of 5 stars

We are moving out of state and needed to get a new supplement plan.

We are moving from one state to another in October and wanted to get our health insurance in place. It was a surprisingly easy process. We answered a few questions up front and were then transferred to an "insurance broker". She had all the information on hand on the different insurance options available to us and once we chose our insurance option, we were able to select a primary care physician less than 2 miles from our new home. The agent was also very careful to point out that our new plan was in effect through the end of this year and that she would call us when the 2027 plan information was available.

25 September 2026
Rated 4 out of 5 stars

Agent very knowledgeable

Agent very knowledgeable, professional, good sense of humor. Polite. Attentive to my questions and medical coverage needs; along with hearing, vision and dental.

25 September 2026
Rated 5 out of 5 stars

Wonderful work

The most important aspect is that the person has the ability to speak well and be understood in the context of their job description as well

18 September 2026
Rated 5 out of 5 stars

Excellent Communication

The agent (Jason) with whom I spoke was very knowledgeable and direct in his communication. I had no difficulty understanding his comments, and he was concise in responding to my questions.

24 September 2026
Rated 1 out of 5 stars

Wrong information indicated.

I was only looking for Prescription coverage and then got notification that I had signed up for Advantage which was and is not wanted.

17 September 2026
ClearMatch logo

Reply from ClearMatch

We know how important it is to feel confident in your coverage decisions. Our #1 goal is to provide guidance and clear information. Please call 1-877-354-0112 / TTY 711 so we can review your situation and help answer your questions.

Rated 5 out of 5 stars

Jamie wright, is the agent you need to speak with

Jamie wright the agent I spoke with was so helpful and understanding of my situation and my completed medical history and issues. She worked very hard already on my behavior and I really appreciate that she spent hours and days just trying to get the best situation outcome for me. When you have professional people who also care that’s everything you need. I would recommend her to anyone and if I could she would get 100/100 Stars from me.

24 September 2026

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