Clear business themselves as a company I cannot rate highly as I've had nothing but a horrible experience being passed about and nothing answered. But then there was Tom Harrison, he took over my call... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily in the sales team was fantastic from start to finish. Her friendly professional and knowledgeable service was one of the reasons I decided to renew my water contract and move my card payments to... See more
Company replied
After 4 calls and almost 5 hours of time on my mobile phone, i finally got through to George. This man was extremely knowledgable, patient, and showed, in his enthusiasm, a real desire to be helpful... See more
Company replied
'lisa bate' what can i say, i wasn't looking forward to making a call to Clear Business due to past experiences of staff not having a clue and getting fobbed off with false promises,,,, Lisa sorted th... See more
Company replied
Company details
- Energy Supplier
- Business Insurance Company
- Payment Service
- Telecommunications Service Provider
- Water Utility Company
Written by the company
We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy, electricity, gas, water, broadband, mobile, voice, payment services and insurance through Simply Business. Multi-service delivery for small businesses, all in one place. Simple. Giving you more time to run your business. We're already making life simple for many small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Contact info
Manchester, United Kingdom
- 0330 094 5059
- newsletter@clearbusiness.co.uk
- clearbusiness.co.uk
4.5
Excellent
12K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent customer service
I spoke with Lisa Bate about the contract for our waste water and she was extremely helpful talking me through the options and helping us to save money where possible. Excellent customer service.
15 July 2026
Unprompted review
Reply from Clear Business
Good morning Gayle,
We're delighted to hear that you received excellent customer service and found Lisa to be extremely helpful in discussing your options and assisting you in saving money. We appreciate you sharing your positive experience.
Euan,
Resolution Excellence Specialist
Reply from Clear Business
Good morning,
Thank you for your 5* review and amazing feedback!
Euan
Resolution Excellence Specialist
Let KEN away early to watch the big…
Let KEN away early to watch the big march in the WC the night
He retained my business today and presented a better option to meet my needs
I was upset with issues not relating to today’s contact
But KENnlistened, went away - worked his magic
Retained a customer
And made me feel valued and listened to and gave me the correct tariff to meet my sole trading needs, the sales agent last June didn’t look after me but that’s
In the past
15 July 2026
Unprompted review
Reply from Clear Business
MR THOMAS W WALKER,
We're delighted to hear about your positive experience and that a member of our team was able to resolve your concerns. It's wonderful to know that you felt valued and listened to, and that we could provide a suitable option for your needs. Thank you for sharing your feedback.
Anna,
Resolution Excellence Specialist
Customer service agent
Clear business themselves as a company I cannot rate highly as I've had nothing but a horrible experience being passed about and nothing answered. But then there was Tom Harrison, he took over my call and fixed everything quickly, friendly and with patience unlike his colleagues. Clear business are lucky to have Tom, if it wasn't for him today my contract was getting cancelled. Hopefully he can enjoy a well earned treat after a job well done.
15 July 2026
Unprompted review
Reply from Clear Business
Joanne,
We sincerely appreciate you taking the time to share your feedback. We are truly sorry to hear about the initial difficulties you experienced and the frustration caused by being passed around without clear answers. We are, however, incredibly grateful for your kind words regarding the exceptional service provided by one of our team members. We are very proud to have such dedicated individuals, and we will ensure your positive comments are shared with them. We are committed to improving our service for everyone.
Anna,
Resolution Excellence Specialist
excellent service
15 July 2026
Unprompted review
Reply from Clear Business
Thank you for your 5* review and kind words.
Anna
Resolution Excellence Specialist
This is hell scammer
This is hell scammer
Charing for termination fee while my business is not operating or trading anymore
This hell scammer be card about them
15 July 2026
Unprompted review
Reply from Clear Business
Hi Shah,
Thank you very much for your feedback. I'm sorry to hear you are having trouble closing your account.
Unfortunately I have been unable to locate your account with the information provided.
Therefore I'm requesting further information to allow us to assist.
Anna
Resolution excellence team
Joey was very clear and helpful in…
Joey was very clear and helpful in completing this contract. Thank you.
15 July 2026
Unprompted review
Reply from Clear Business
Stephen Chambers,
We are so glad to hear that our service was clear and helpful in completing your contract. We appreciate you sharing your thoughts!
Anna,
Resolution Excellence Specialist
Usmaan was very helpful dealing with my…
Usmaan was very helpful dealing with my query.
15 July 2026
Unprompted review
Reply from Clear Business
Louise,
We are so glad to hear that our team member was helpful in dealing with your query. We appreciate you taking the time to leave us this wonderful feedback!
Anna,
Resolution Excellence Specialist
Very friendly person ,explained…
Very friendly person ,explained everthing .
15 July 2026
Unprompted review
Reply from Clear Business
Abdul Salam,
We are happy you found our team friendly and that everything was explained clearly. We appreciate your positive feedback very much!
Anna,
Resolution Excellence Specialist
Ines was great person to speak to
Ines was great person to speak to, I been trying to sort the internet out with other people in team, but hasn’t been resolved I just gone round in circle. She understood what I meant and give me clear instructions about the engineer coming out and how it all worked, she has been great help. Now I feel at ease and relax hopefully this should be resolved. I been literally stress out with the internet as this has delayed my business opening which was supposed to be open first week July. Very understanding, polite manners, love to have her as my staff at work. Thank you Ines.
15 July 2026
Unprompted review
Reply from Clear Business
We are so happy to hear about your positive experience with our team member. We truly appreciate your kind words and valuable feedback.
Anna,
Resolution Excellence Specialist
Today I dealt with Kori…
Today I dealt with Kori Suleman-Bothwell and can say he was very helpful went above and beyond to advise me and nothing was too much bother for him.
Went through everything very professional
Thank you
15 July 2026
Unprompted review
Reply from Clear Business
Mrs Olga may smith,
We're delighted to hear that the assistance you received was very helpful and professional. It's great to know that nothing was too much trouble and everything was thoroughly explained. We appreciate you sharing your positive feedback.
Anna,
Resolution Excellence Specialist
Craig is wonderful human being and easy…
Craig is wonderful human being and easy to talk to
14 July 2026
Unprompted review
Reply from Clear Business
Hi Alan,
We are so happy to hear that you found Chris wonderful and easy to talk to. We appreciate you sharing your positive feedback and we'll be sure to pass this along to him!
Anthony,
Resolution Excellence Specialist
Keen to find a solution my problem!
Keen to find a solution my problem!
Took the initiative to get things fixed there and then, when others had not been able to.
13 July 2026
Unprompted review
Reply from Clear Business
Dear Mark,
We're so glad we could help resolve your problem efficiently! We always strive to provide prompt and effective solutions for our valued customers. Thank you for your kind words.
Charlotte,
Resolution Excellence Specialist
Once again great customer services from…
Once again great customer services from Clear Business. Ash gave me a great rate on a One Year contract, and took care of back dated deemed rate. That's going to save me at least £1000!
13 July 2026
Unprompted review
Reply from Clear Business
Dear Tom,
We're happy to hear that you received great customer service and secured a beneficial rate on your contract. We're especially pleased that Ash could assist with the backdated deemed rate, leading to significant savings for you.
Charlotte,
Resolution Excellence Specialist
Very clear and easy to understand…
Very clear and easy to understand instructions via what felt like a very friendly pleasant phone call. Simple, effective. Logic.
Thankyou.
13 July 2026
Unprompted review
Reply from Clear Business
Dear Adam,
We are so pleased to hear that you found the instructions clear and easy to understand during your phone call. It's wonderful to know that our approach was effective for you.
Charlotte,
Resolution Excellence Specialist
Tom Harrison gets 5 stars for his customer service.
Tom Harrison gets 5 stars as he is the only one who has actually helped me over the last 4 months.
I was a customer for several years, and everything seemed fine until I tried to leave.
I sold my business on 22nd March 2026 and notified Clear Business immediately. I was told I needed to complete a Change of Tenancy form, which I did. After waiting almost 30 days, I had to chase for an update, only to be told there had been a "system error" and that I needed to complete the form again (and wait another 30days).
This happened three times. It is now mid-July, and the process is still ongoing.
To make matters worse, I was expected to continue paying for the phone and internet services for months after I had sold the business and was no longer receiving any income from it. This caused unnecessary financial stress at a time when I was trying to move on after selling my business.
The delays also caused the new owner, who had originally agreed to stay with Clear Business, to lose patience and switch to another provider instead. I don't blame them at all—the process was simply taking far too long.
I was then told I would be charged £478.80 because the new owner had switched providers. To be fair, after I raised a formal complaint, Clear Business advised they would waive this charge if I could provide proof that I had sold the business, which I appreciate. However, I don't believe the situation should ever have reached that stage in the first place.
This has been one of the most frustrating customer service experiences I have ever had. The process for leaving or transferring a business account is unnecessarily slow, poorly managed, and caused months of avoidable stress and expense. A terrible company in the end.
23 March 2026
Unprompted review
Reply from Clear Business
Dear Dobson,
We sincerely appreciate you taking the time to share your detailed feedback regarding your experience. We are truly concerned to learn about the significant difficulties you encountered with the change of tenancy process and the resulting financial and emotional stress. It is clear that the repeated delays and system errors caused considerable frustration, and we deeply regret that our service fell short of your expectations during such a critical time.
We understand your disappointment regarding the prolonged process and the impact it had on your business transition and the new owner's decision. We acknowledge the inconvenience of being expected to pay for services you were no longer using and the additional stress this created. We are also aware of the issue regarding the charge for the new owner switching providers and appreciate you highlighting that we waived this fee after you provided proof of sale. We recognise that the situation should not have escalated to that point.
Your comments about the slow and poorly managed process for leaving or transferring a business account are taken very seriously. We are actively reviewing our procedures to identify and implement improvements, ensuring a smoother and more efficient experience for all our customers in the future. We are committed to learning from your feedback to prevent similar situations from occurring.
Charlotte,
Resolution Excellence Specialist
Would leave ZERO stars if i could
Would leave ZERO stars if i could, Worst company i,ve ever dealt with in 20yrs of business. Never had a correct invoice since last May. sick of Credits on invoices, Customer sves are a nightmare. Even had 2 top " People" dealing with my account and they coudln't even sort it. STAY CLEAR !!!
13 July 2026
Unprompted review
Reply from Clear Business
Dear Derek,
We're truly sorry to hear about the ongoing issues you've experienced with your invoices and the frustration this has caused. It's clear this has been a very difficult situation, and we sincerely apologise that we haven't met your expectations.
We would like to investigate this further to understand what went wrong and how we can resolve these long-standing problems. One of our team will be in touch to discuss this further.
Charlotte,
Resolution Excellence Specialist
Absolutely appalling customer service
Absolutely appalling customer service. They took over a contract too early costing me thousands in termination fees which I couldn't get refunded. I had emailed them to let them know it was the wrong date but their whole argument was that I emailed the individual I had been dealing with on his @clearbusiness address rather than the customer service address. Apparently this was a personal email address! Who'd have known that an @clearbusiness was a personal email!!! Then they had the audacity to phone to ask if I was happy with the outcome of my complaint! Let me see, I lost thousands, got hundreds in bank charges as it forced me over my overdraft. Ofcourse I'm not happy!!!!
9 July 2026
Unprompted review
Reply from Clear Business
Hi Bev,
We are truly sorry to hear about the significant financial impact and frustration you've experienced.
We understand how upsetting it must be to incur unexpected termination fees and bank charges. We are concerned about the communication breakdown regarding your contract date and the outcome of your complaint.
We have requested more information through Trustpilot so that we can investigate this for you.
Anthony,
Resolution Excellence Specialist
We did not open an account with Clear…
We did not open an account with Clear Business but they started billing us anyway.
Bills should have gone to our landlord as we pay a percentage so they were sending bills out to three different people for the same services. This must be fraud!
We would avoid them if we could. Took four years for them to listen and nearly get it right!
12 July 2026
Unprompted review
Reply from Clear Business
Hi Tom,
We are truly sorry to hear about the billing issues and the extended time it took to address your concerns.
We understand how frustrating this experience must have been, and we appreciate you bringing it to our attention.
We have requested further information through Trustpilot so that we can investigate this for you.
Anthony,
Resolution Excellence Specialist
Joey Ousta
Ever since Joey has taken over the management of my account, he has been excellent. He’s helpful, gets things done quickly, always calls or emails me back, and keeps me fully updated. He’s also very polite, which makes such a difference. I can get on with my day and run my business without worrying or being stuck on the phone for ages. Thank you, Joey, your support has really made things easier.
9 July 2026
Unprompted review
Reply from Clear Business
Hi Saf,
We appreciate you sharing your feedback. We're happy to hear the support received made things easier. It's great to know that the assistance Joey has provided has allowed you to focus on your business without worry.
We'll be sure to pass your kind words on to Joey!
Anthony,
Resolution Excellence Specialist
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