Another great collection from Clearance and Clean Up, my second in as many weeks. Operatives, this time Paddy and Steve, are always friendly, polite and respectful of your home. It's also peace of min... See more
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Tim and Regan were efficient, polite and were careful when removing the sofas. Thank you so much for coming within the time slot and doing the job. We were let down by another company and I'm glad we... See more
Company replied
Padddy and Steve did a fantastic job removing my 2 sofas. Quickly and efficiently. Very polite and respectful of my property. Defenitely use this company again. I thought i hand sent this review week... See more
Company replied
This company & its staff are all amazing! From Julie on the phone who dealt with my last minute issue excellently to Connor & Jordan who worked like troopers to clear my late father’s flat, going abov... See more
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4.7
Excellent
315 reviews
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Replied to 70% of negative reviews
Typically replies within 48 hours
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Work carried out but customer service and communication lacking
We placed an order for the collection of two sofas for between 3-5pm on Friday 12th September. We paid an extra £20 to secure this narrow timeframe as both myself and my partner were at work, with my partner finishing around 2pm. Got a voicemail the day before stating that they couldn't guarantee 3-5pm bit could do between 1-6pm. No mention of a refund of the extra money paid. Tried to contact them, they never answer the phone. Partner rearranged some work to make sure he was in from 1 on collection day. They rang him saying they will be at the house at 12.30 (!) which my partner said was ok. They then called him at 11.20am to say they were outside the house, whilst my partner was still at work, meaning he had to rush home from work early. Why offer a narrowed down slot or a slot at all if you aren't going to arrive anywhere near that time slot! Really poor, and won't be using this company again as a result. The only reason this isn't a one star is because the work was carried out satisfactorily.
12 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Simon,
Firstly, I apologise that your collection didn't go according to plan. We complete 100's of jobs daily and in general things run smoothly.
With regards to time slots, we do our upmost to stick to them but the nature of the work means they are missed on occasion. In these cases any extra payments are refunded immediately which I'm certain yours will have been (please double check this and get in touch if you do not feel this is the case).
From reading your review, this situation does sound particularly disjointed. That's not how we generally do things and I will be looking into this.
With regards to us not answering the phone, I'm not sure how this is possible. We have a number of people available to answer calls and pride ourselves on making sure no calls go unanswered during office hours.
I did have our team look into this and they could see no call from your number on the day of collection?
Again, please accept our apologies for missing your time slot and not managing to provide a 5-star service on this occasion.
Danny and Pierce were fantastic
Danny and Pierce were fantastic. Punctual, polite, friendly and did a great job clearing everything away as agreed. 5 star
5 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Ben,
Many thanks for the 5 star review, we really appreciate it. We're glad to hear you were happy with the waste collection carried out by Dan and Pierce.
We will be happy to pass your kind words onto the team, which I'm sure they'll appreciate the feedback.
Thank you once again.
Friendly, fast and fab!
Super friendly team, no judgements, just happy and willing to help! Nothing was too much trouble and I would 100% recommend this company to everyone and anyone. We will be using them again in the future without a doubt :)
4 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Felicity,
Thank you for the 5 star review, we're happy to hear our team did a great job with your waste collection.
We will gladly pass your kind feedback onto our team, which I'm sure they'll appreciate.
Thank you once again.
Extremely friendly and helpful team
Extremely friendly and helpful team. Helped clear out my garage after it had backed up. Will definitely recommend and use again in the future.
4 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Tom,
Thank you for the 5 star review, we really appreciate it. We're glad to hear our team could be of help with your garage clearance.
We will be happy to pass your kind words onto the team who are always willing to receive nice feedback.
Thank you once again.
Efficient and helpful team
Efficient and helpful team. Many thanks.
3 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Susan,
Many thanks for leaving us a 5 star review, we really appreciate it. We're glad to hear you had a good experience with our waste collection service.
We always strive to be as helpful and efficient as possible in each job, so to hear your kind words means a lot.
Thank you once again.
Dannie and paddy have been the best…
Dannie and paddy have been the best trady people. Today I’ve had things delivered, but these are the best of the day
2 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Sara,
Thank you for the 5 star review, we really appreciate it. We're glad to hear you had a good experience with our waste collection service.
We will be happy to pass your kind words onto Dan and Paddy, which I'm sure they will appreciate.
Thank you once again.
Great Service
Great service by Mick and Taylor, came on time and cleared everything up without leaving a mess. I've had these guys over several times to help remove renovations waste and each time they've been great.
2 September 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Rick,
Thank you for taking the time to leave us a 5 star review and for using us again, it's greatly appreciated. We're glad to hear we provided a satisfactory waste collection service for you.
We always aim as a company to be punctual and polite, leaving everything clean and tidy in every job, so to hear your kind words means a lot.
Thank you once again.
Paul and Simon were great
Paul and Simon were great! Arrived nice and early as requested and had a sofa and mattress out within 10 mins. Efficient service. Will use again.
22 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi there,
We really appreciate you leaving a 5 star review on our Trustpilot, we're happy to hear that you were satisfied with the sofa and mattress removal carried out by our team.
Being punctual and efficient is a top priority to us, so we really appreciate the kind words.
We will be very happy to pass your kind feedback onto Simon and Paul, who are always welcome to such nice words.
Thank you.
Rubbish from kitchen worktops.very…
Rubbish from kitchen worktops.very polite and did the job very professionally thanks
22 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Maurice,
Thank you for leaving us a 5 star review, we're glad to hear that you had a good experience with our waste collection service.
We always strive to provide a polite and professional service, so to hear your kind words means a lot to us.
Thank you once again.
Simon and Paul were really helpful.
Simon and Paul were really helpful.
Polite and efficient.
19 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Naomi,
Thank you for leaving us such a kind review, it's greatly appreciated. We're glad to hear you found the waste collection service carried out by Paul and Simon efficient and helpful.
We will be happy to pass your kind words onto the team, which I'm sure they'll really appreciate.
Thank you.
Excellent!!!
Punctual, efficient, and courteous, thanks Dan and Stu!!!
18 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Stefano,
We really appreciate the 5 star review, we're glad to hear that Dan and Stuart did a fantastic job with your waste collection.
As a company, we always strive to be as efficient and polite in every job, so to hear your kind words means a lot.
Thank you.
Brilliant service again
Stuart and Daniel were brilliant again. Tricky bits of furniture to move but they did it with speed, patience and style😁. Top job, most highly recommended.
19 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Lizzie,
Thank you for the 5 star review and for using us again, it's greatly appreciated. We're very happy to hear you had a good experience with our furniture collection service.
We will happily pass your pleasant words onto Dan and Stuart, which they are always welcome to.
Thank you once again.
Highly recommended
Excellent service. The office staff i spoke to were friendly and helpful. The two guys who turned up this morning, Paul and Simon were excellent. They were quick, friendly and efficient.
The whole procedure was painless. I would use them again
19 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Stephanie,
Thank you for leaving us a 5 star review about our service. We're glad to hear you had a good experience from booking on to the waste collection being carried out by our team.
We will happily pass your kind words onto Paul and Simon and the customer service team who always appreciate receiving positive feedback.
Thank you once again.
Would highly recommend this company
Would highly recommend this company. Had 5 bulky items removed by them. Some indoors & some from the front yard. Drivers were very polite. Booking through the website was quite easy as well. They listed the prices clearly so no hiccups later on.
19 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Mofizur,
Many thanks for leaving us a 5 star review, we really appreciate it. We're very happy to hear you had a good experience with our service from the initial booking to the waste collection being carried out by our team.
We will happily pass your kind feedback onto the team, which I'm sure they'll really appreciate.
Thank you once again.
I thought Dan and Stu were very…
I thought Dan and Stu were very professional and efficient in removing our bathroom waste fittings
15 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Cynthia,
Thank you for taking the time to leave us a 5 star review about our rubbish removal service. We're happy to hear that Dan and Stuart provided a professional and efficient experience for you throughout.
We will happily pass your kind words onto them both, which I'm sure they'll appreciate.
Thank you once more.
Anyjunk 2 brilliant lads Dan & Stu…
Anyjunk 2 brilliant lads Dan & Stu removed 2 settees. Highly recommend
15 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Glenis,
Thank you for the 5 star review, we're glad to hear you were happy with the sofa removal service carried out by Dan and Stuart.
We'll be happy to pass your kind words onto the team, who are always willing to receive positive feedback.
Thank you for using our service.
Paul & Simon was very polite and did…
Paul & Simon was very polite and did the job in no time
13 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Antony,
Thank you for leaving us a 5 star review, we're glad to hear that we did a great job with your waste collection.
We will be happy to pass your very kind words onto Paul and Simon, which I'm sure they'll be glad to hear.
Thank you once again for using our rubbish removal service.
Simon & Paul were great.
Simon & Paul were great.
They arrived on time and collected everything efficiently.
Thank you!!
11 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Deborah,
Many thanks for leaving us a 5 star review. We're glad to hear you had a good experience with the waste collection service carried out by Paul and Simon.
Being punctual and conscientious is something we strive to do in every job and we will happily pass your kind feedback onto the team.
Thank you once again.
Very efficient Simon and Paul very…
Very efficient Simon and Paul very polite
And very Helpful took my waste for me
Thank you Simon and Paul for today
Very nice people 5 stars
12 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Peter,
Thank you for leaving us a kind review about our waste collection service, we're happy to hear you had a good experience throughout .
We will gladly pass your kind words onto Simon and Paul who are always happy to receive positive feedback.
Thank you once again.
Absolutely outstanding!
Absolutely outstanding! Dan and Stu were professional to the max, friendly and helpful, taking everything away and sweeping afterwards. I cannot rate Clearance and Clean Up, the call centre staff and van staff highly enough, and unequivocally recommend Clearance and Clean Up for all your refuse collection needs. A great price too. Perfection all round.
11 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Tosch,
Thank you for leaving us such a kind review. We're happy to hear that you had a good experience throughout from booking on to the waste collection being carried out by our team.
With every job, we always try to uphold our professionalism and provide a helpful and conscientious service, so to hear we could do this means a lot.
We will happily pass your kind words onto Dan and Stuart, who are always open to such feedback.
Thank you for choosing us.
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