Another great collection from Clearance and Clean Up, my second in as many weeks. Operatives, this time Paddy and Steve, are always friendly, polite and respectful of your home. It's also peace of min... See more
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Review summary
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Reviews shaping this summary
Tim and Regan were efficient, polite and were careful when removing the sofas. Thank you so much for coming within the time slot and doing the job. We were let down by another company and I'm glad we... See more
Company replied
Padddy and Steve did a fantastic job removing my 2 sofas. Quickly and efficiently. Very polite and respectful of my property. Defenitely use this company again. I thought i hand sent this review week... See more
Company replied
This company & its staff are all amazing! From Julie on the phone who dealt with my last minute issue excellently to Connor & Jordan who worked like troopers to clear my late father’s flat, going abov... See more
Company replied
4.7
Excellent
318 reviews
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Replied to 70% of negative reviews
Typically replies within 48 hours
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Simon & Paul were great.
Simon & Paul were great.
They arrived on time and collected everything efficiently.
Thank you!!
11 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Deborah,
Many thanks for leaving us a 5 star review. We're glad to hear you had a good experience with the waste collection service carried out by Paul and Simon.
Being punctual and conscientious is something we strive to do in every job and we will happily pass your kind feedback onto the team.
Thank you once again.
Very efficient Simon and Paul very…
Very efficient Simon and Paul very polite
And very Helpful took my waste for me
Thank you Simon and Paul for today
Very nice people 5 stars
12 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Peter,
Thank you for leaving us a kind review about our waste collection service, we're happy to hear you had a good experience throughout .
We will gladly pass your kind words onto Simon and Paul who are always happy to receive positive feedback.
Thank you once again.
Absolutely outstanding!
Absolutely outstanding! Dan and Stu were professional to the max, friendly and helpful, taking everything away and sweeping afterwards. I cannot rate Clearance and Clean Up, the call centre staff and van staff highly enough, and unequivocally recommend Clearance and Clean Up for all your refuse collection needs. A great price too. Perfection all round.
11 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Tosch,
Thank you for leaving us such a kind review. We're happy to hear that you had a good experience throughout from booking on to the waste collection being carried out by our team.
With every job, we always try to uphold our professionalism and provide a helpful and conscientious service, so to hear we could do this means a lot.
We will happily pass your kind words onto Dan and Stuart, who are always open to such feedback.
Thank you for choosing us.
Great service
First time using this company. We booked any time during the day, but as promised we were called 45 minutes before arriving, Jordan and Conner arrived on time. Dismantled the recliners quickly, obviously had done this before, and loaded up their van, they were both polite with good manners. A great job, would recommend.
11 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Paul,
Thank you for taking the time to leave a kind 5 star review about our waste collection service, we're happy to hear that you had a good experience throughout.
In every job, we always aim to be punctual, polite and respectful of property, so to hear your kind words means a lot.
We will gladly pass your positive feedback onto Jordan and Conner, which they are always happy to receive.
Thank you once again.
Quick and efficient service
Quick and efficient service! Just what you need on moving day!
11 August 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Georgina,
Thank you for leaving us such a kind review about our waste collection service, we're glad to hear that we could be of help.
We always strive to provide an efficient process, so to hear your kind words means a lot.
Thank you once again.
Top Class
We had connar & Jordan come to do a large clearance, they were lovely guys
Really pleased with them
Also the lady operator whom I spoke to was so kind, thank you all
29 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Bernie,
Thank you for using our service once again and for leaving us another 5 star review, we really appreciate it.
We're glad to hear you were happy with the waste collection carried out by our team. We always aim to provide a friendly and conscientious service throughout, so to hear your kind words means a lot.
Thank you once again.
Absolutely top class service!
Absolutely top class service! Booked a garage clearance with boxes, furniture, junk etc. The guys arrived promptly, were extremely professional, courteous and friendly. Was kept informed all the way through the process to make sure everything that needed to go went. I would 100% recommend this company in a heartbeat.
29 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Elizabeth,
We really appreciate you taking the time to leave us a 5 star review. We're happy to hear that our team could help you with your garage clearance.
Providing a caring, communicative and professional service is something we strive to do in every job, so to hear we did that means a lot.
Thank you once again.
No show
No show. I booked for my fridge to be picked up between 1 and 6 pm. There was no show. No pick up, no messages and I left my flat at 6.30
I left my flat to go to the shops. At 6.55 there was a message saying the were on their way. Too late
After much messaging, the fridge picked up at 8am the following morning.
15 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi John,
Thanks for taking the time to leave a review.
As mentioned, unfortunately the team didn't manage to get to you within the allotted time slot. The nature of dealing with waste and being out on the road means these things can happen and time slots can't be 100% guaranteed.
When they do fail, we try and do everything in our power to get the items collected asap.
As mentioned in your review, in this case the team worked later than they generally would in an attempt to ensure your collection was completed.
When that was unsuccessful, the team returned at the earliest opportunity in the morning.
As a business, there wasn't much more we could have done here to change the events of the day and ensure the collection was completed before 6pm.
Thanks again for your review and apologies that our efforts were unsatisfactory.
Booked a removal for a sofa - amazing
Booked a removal for a sofa, mattress and x2 dining chairs. I was most worried about the sofa as it was quite big, and wouldn’t fit in the lift of my flat so had to be taken out, and down 3 flights of stairs.
I’d been let down the previous day, and needed this sofa out, and thank goodness Dean and Shaun from the Preston team were on hand to help!! So lovely, efficient and made the whole experience a breeze. Thank you!!!!
10 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Rebecca,
Thank you the 5 star review, we really appreciate it. We're really glad to hear that our team could help you with your sofa removal.
We'd be more than happy to pass your kind feedback onto Dean and Shaun who will very much appreciate it.
Thank you once again.
A 5 star service
Daniel and Stuart were stars they were friendly and efficient and really helped me out. For me this was an impossible task and they just got stuck in with no judgement just help. They were clearing a garage for me and explained exactly what they would do and as I had a lot talked through next steps etc. thank you so much 🙂
10 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Emma,
Thank you for leaving us such a nice 5 star review, we're really glad to hear Daniel and Stuart could be of help with your garage clearance.
We'll make sure to pass your kind words onto the team as they are always happy to receive positive feedback.
Thank you once again.
Professional & friendly service…
Professional & friendly service provided by Dan & Stuart, looking forward to working with the team over the coming months.
9 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Kevin,
Thank you for leaving us a 5 star review. We're glad to hear you were satisfied with the waste collection service carried out by Dan and Stuart.
We will be happy to pass your kind words onto the team, which I'm sure they'll really appreciate.
Thank you once again.
Daniel and Patrick where excellent
Daniel and Patrick where excellent. Loaded quickly and left the area clean and tidy. This standard is why I have using you versus your competitors.
Keep up the good work.
9 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Michael,
Thank you for the 5 star review, we really appreciate it. We're glad to hear that you were happy with the waste collection service carried out by our team.
We always strive to be as conscientious and polite with every job we do, so to hear your kind words means a lot.
Thank you once again.
Two great friendly obliging guys
Two great friendly obliging guys
Very careful and avoiding any damage to items
Would recommend this company
8 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi David,
Thank you for the 5 star review, we really appreciate it. We're glad to hear you had a good experience with the waste collection carried out by our team.
We always strive to provide a friendly and conscientious service with every job we do, so to hear your kind words means a lot.
Unreliable and Absent
Booked to pick up a sofa and bed on 4/7/2025. Paid £200 and given a 5 hour window. Simply didn't turn up. No-one at the office able to give me a straight answer. Unreliable and unprofessional, avoid.
4 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Richard,
Thanks for taking the time to leave a review.
I have investigated the failed collection and the operatives due to collect your sofa did have an issue with their van.
Unfortunately, this wasn't communicated effectively with our customer service team which led to them struggling to get a straight answer on what was happening.
Due to the collection failing, a full refund was requested and actioned immediately.
We handle 100's of collections weekly and do everything we can to ensure everyone of them goes as smoothly as possible. On this rare occasion things didn't go to plan and for that I apologise.
Thanks again for taking the time to leave a review.
Lewis
General Manager
Great service, nice guys.
Daniel and Stuart we’re very polite and extremely respectful of the decorating we have just completed. They did an excellent job and we could not be happier. They are both a credit to your company and we would not hesitate to recommend your company to anyone.
3 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Martin,
Thank you for the 5 star review, we're really glad to hear that you were happy with the waste collection service carried out by our team.
We will be happy to pass your kind words onto Daniel and Stuart, which I'm sure they'll really appreciate.
Thank you once again.
Excellent customer service
Excellent customer service. The ease of booking, the excellent keeping to time and the cheerfulness and attitude of the staff. All Excellent
1 July 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Alice,
Thank you for the 5 star review.
We're really pleased to hear that you had a good experience throughout with our waste collection service.
We always strive to make the process as hassle-free as possible by being as punctual and polite as we can be, so we really appreciate the kind words.
Excellent Service
I like how this company has a very simple system that you can go online and check how much they charge to take furniture away, I had a big bulky divan bed to be taken away which I booked, you get dates you choose from and if you want a specific time you can pay a bit extra, I had 2 men who came to collect my bed which was upstairs in my bedroom, they were really friendly and got the bed out nice and quickly with no problem, I would highly recommend them, thank you so much.
23 June 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Helen,
Thank you for the 5 star review, we're glad to hear you had a good experience from the initial booking to the waste collection service being carried out.
With every job, we always strive to be as polite and efficient as possible, so to hear your kind words means a lot.
Thank you once again.
Daniel and Kevin
Daniel and Kevin did an absolute brilliant job they are professional, knowledgeable and cheerful. They epitomise a work ethic that is outstanding.
26 June 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Michael,
Thank you for the 5 star review, we really appreciate it. We're glad to hear that you were happy with the waste collection carried out by our team.
We will happily pass your kind words onto them, which I'm sure they'll be glad to hear.
Thank you once again.
Great experience with these guys
Great experience with these guys. Daniel and Stuart were very friendly and respectful. They were efficient and went above and beyond by sweeping the site and cleaning it after. Whole experience was professional and efficient, exactly what you want. I would highly recommend
24 June 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Zohaib,
Thank you for leaving us a 5 star review, it's nice to hear you had a good experience with the waste collection carried out by Dan and Stuart. We will be happy to pass your kind words onto them, which they'll really appreciate.
One of our main aims is to provide a professional, helpful and efficient service from start to finish, so it's nice to hear that we could do that for you.
Thank you once again.
Excellent service
Dean and Shaun were very professional, polite and completed the job swiftly. I would definitely recommend your company to others.
23 June 2025
Unprompted review
Reply from Clearance & Clean Up Ltd
Hi Helen,
Thank you for using our service and for the 5 star review. We're glad to hear you had a good experience with the rubbish removal carried out by Dean and Shaun.
We will happily pass your kind words onto them, which I'm sure they'll be glad to hear.
Thank you once again.
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