Great experience! I received my order and I'm very happy with it. The jersey is excellent quality and looks exactly as expected. Although the delivery took a little longer than anticipated, the co... See more
Company replied
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Great experience! I received my order and I'm very happy with it. The jersey is excellent quality and looks exactly as expected. Although the delivery took a little longer than anticipated, the co... See more
Company replied
Another brilliant shopping experience at classfootballjersey. This was my third shirt purchased and yet again the quality and printing of the shirts is top class with original labels. The Netherlands... See more
I ordered 3 football shirts at a great price, and all of them were in excellent condition. One shirt arrived incorrectly, so I expected the return process to be difficult. However, after I emailed... See more
Class Football Jerseys has left a wonderful impression on me after my first experience with them. Their online workers were very helpful, responding to all my emails on time, and providing me with amp... See more
Our mission is simple: make football jerseys accesible again for everyone 🤩
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I have seen quite a few negative reviews on this website but i must say y experience was 10/10.
Fair enough the shirt i ordered didn’t come in time, but the customer service was fantastic and it wasn’t their fault the shirt took longer than expected as they dispatched the shirt the next day.
Also the quality of the shirt was fantastic.
Highly recommended from me🩷

Reply from Classfootballjersey
Ordered on 11th December. I asked for an immediate refund after seeing the delivery was 10-15 days… They replied to say it could not be refunded as was already with the fulfillment centre for shipping.
4 weeks after placing the order, I am without

Reply from Classfootballjersey
I haven’t received my order that I did on the 16th December, 2 football shirts still haven’t arrived and it’s now 2nd January! No communication from them I have emailed and no response! Very poor and I will be trying to get a full refund!

Reply from Classfootballjersey
This is a scam. Utter rubbish and contradictory replies
Class Football Jersey
Order #51724
Bought a shirt December 2nd and on 20th, received a notice of a failed delivery without any evidence.
Refused a refund. Totally unreasonable replies.
Do not use.
This is there response ‘ We understand your point regarding delivery cards or collection notices. However, courier procedures can vary, and in some cases delivery attempts or handling updates are logged digitally without a physical card being left. While we acknowledge that you did not personally receive a notice, the carrier’s tracking system remains the authoritative source for delivery confirmation.
Please also note that if a parcel is marked by the courier as returned to sender, it is routed to the courier’s return warehouse. In many cases, such parcels are disposed of or destroyed by the courier if they are not re-dispatched within their internal deadline. Unfortunately, this process is entirely managed by the courier and is outside of our control.
As the order was successfully produced and shipped in accordance with your purchase, and the carrier confirms fulfillment activity on their end, we regret to inform you that we are unable to issue a refund in this situation.‘
There was no notification from Royal Mail and they refused to look into this and said all on me to follow up.

Reply from Classfootballjersey
This has been a terrible experience from start to finish. The order took an insanely long time to arrive, which is completely unacceptable. I ordered two shirts: one arrived with extremely poor-quality logos, and the other doesn’t match their own size chart at all.
I have already emailed them to start the return process, and I have received no response. Customer service seems nonexistent. To make things worse, their so-called “mystery gift” was nothing more than a cheap keychain — honestly embarrassing.
If this is not resolved properly, this will be my first and last order. I would strongly advise others to think twice before buying from this company.

Reply from Classfootballjersey
Ordered on 8th dec never arrived it’s now 28th it’s
Clearly not coming, don’t waste your money it’s a con

Reply from Classfootballjersey
Wife ordered me a jersey for Xmas, it's a fake, cheap looking rubbish, ordered an XL and it fits like a Medium, Avoid like the plague, please dont waste your money on this rubbish

Reply from Classfootballjersey
UPDATE- Football tops have now been successfully delivered. They are good quality and fit perfectly. A second set then turned up a week later! Contacted the company who responded quickly and said the extra tops could be kept.
Ordered 2 tops at the end of November and still not arrived. Received a generic response via email which said exactly the same as all replies here. All replies to complaints on here are clearly copied and pasted so my trust in this company is non existent! They took my £80 quickly enough but I've still got nothing to show for it over a month later!

Reply from Classfootballjersey
Ordered a shirt and shorts for my son at beginning of December and like many others have had nothing . So another child going without an Xmas present. Will never order from here again.
Update 23/01/26 the items arrived in the new year all though very late in getting here they are of good quality and my son was over the moon with the set .

Reply from Classfootballjersey
Awful customer service. No way to contact them and no response when you finally find an email address.
Placed order on 30 November and still no update or delivery. They were Christmas presents.
Would never buy from them again.

Reply from Classfootballjersey
Update 8 february
Nothing yet!
Update February 6
After inquiring, they said they would contact DHL, but I haven't heard anything yet and nothing appears in the Track & Trace app.
Update 3 february
After inquiring, the package was supposedly in my country. Nothing shows up in the track and trace app.
Update 22 january 2026
I received a WhatsApp message. They said they were sorry I left a negative review here. They explained about Black Friday and why it was taking so long... and asked if I could edit the review. They also included a link with track and trace in the WhatsApp message.
Update 9 january 2026
They would send a new shirt in the correct size
I received this link on January 9th.
Note: Please be advised that new tracking numbers will be active within 24 hours and show movements within 5-10 days until it is DELIVERED.
Update 3 januari 2026
They asked if I could send pictures of the shirt that was too small by email.
Update 25 december 2025,
I ordered size XL, and the give me a L
Question: How can I exchange this shirt?
I'll waiting for an answer.
Update: 24 december 2025.
The t-shirts I ordered arrived today. Luckily, just before Christmas :) The only downside is that the wait is long, and the Chinese tracking system isn't up to date, and we can't read Chinese.
Happy Hollidays!
Still haven't received anything! I placed an order for two shirts on December 3, 2025. The status is: Shipment not yet received or processed.
Unfortunately, no Christmas presents under the tree.
I want my money back asap. A very disappointed customer.
I have send 2 e-mails and no reaction also.

Reply from Classfootballjersey
I had a very frustrating experience with this company and would strongly advise others to AVOID.
Communication is nearly impossible. It regularly took 3–4 days to receive a response to emails, even for time-sensitive issues such as order cancellation.
I attempted to cancel my order less than one hour after placing it, fully within their advertised 24-hour cancellation policy. The cancellation was refused — most likely because they only replied several days later. In practice, cancellation is not a real option despite being advertised.
They ignored their own cancellation policy and instead forced me into their return policy. In their emails, they explicitly stated that any return must be sent to their warehouse in China, yet they did not provide an actual return address, making the return impossible to complete.
Even though the cancellation failed due to their slow response time and their mistake, they were not willing to cover the return shipping costs, despite the issue being entirely of their making.
As a proposed “solution,” I was offered to keep the jersey and receive only 10% of the amount paid as a refund, which is completely unreasonable.
Their practices are also misleading and confusing:
The advertised “mystery gift” turned out to be just a 10% discount code for a future order.
They claim not to have a UK return address, yet the parcel itself shows a UK address for failed deliveries, which adds further confusion.
Overall, the policies advertised on their website do not match how they operate in reality. Slow communication, lack of transparency, and refusal to take responsibility made this an extremely stressful experience. I would not recommend ordering from this store.
Order#47488
Placed an order with this company on the 2nd of December then received an email on the 8th with a tracking number for royal mail. I check to see when it's expected and all It ever says is we are expecting it
It's now the 20th of December and I still get the same message.
There was no mention of it being shipped internationally either!
This was a christmas present so I'm really annoyed.

Reply from Classfootballjersey
Just to update my review. My son's shirt arrived late on Christmas Eve! It was of good quality, good fit and was a very nice surprise for him on Christmas day. So have updated my review to 4 stars. It would have been 5 stars had I been able to get an update sooner and taken some of the stress out of the delivery wait.
Well done in the end Class football Jerseys, 'nice save', hopefully you can take the feedback on board and switch to a courier that gives you and the customer better tracking of the delivery from leaving the factory to customer address.

Reply from Classfootballjersey
Edited.I've increased my rating to reflect this. It arrived with a day to go. Son happy with it. Still stand by poor comms. Did not respond to my initial email until my trustpilot rating. Communication is key. Perhaps knowing Black Friday will affect experience of customers have more staff over this time to correspond or be more releastoc with timings on purchase. Order on the 3/12/25 order no #52267. Not received. Royal Mail tracked number continues to says it has not been received yet. Emailed company to ask when it might arrive. No reply yet. It's a Christmas order. Losing hope. Will it arrive?

Reply from Classfootballjersey
Ordered a top on the 1st of December, tried to contact them 4 times and had nothing back. On Royal Mail tracking it just says, waiting on top. Very poor communication

Reply from Classfootballjersey
Shirts are gorgeous. Just wonderful. Great value and so happy with the quality. Thanks CFJ team 👍🏼
Placed an order for 3 shirts on 03/12/25, received the email suggesting it had been shipped with the Royal Mail tracking code on 08/12/25 - no items yet (14 days later) and no response to numerous emails sent. When I use the tracking number provided, royal mail are “expecting my parcel” as they have done for 9 days now!!! I spent over £100 on this website buying items for Christmas gifts that now appear to be lost/not coming. Very disheartening as not only am I out of pocket but now more than likely having to disappoint people at Christmas. The lack of communication is also a worry, as I haven’t had any response to my numerous emails asking for advice and clarification. I would urge anyone to think twice before placing an order, I certainly wish I did!!
Editing to add that I’ve just seen the company’s response to another disgruntled customer suggesting the parcel “is on its way but hasn’t been scanned yet” - as someone that works in retail/with Royal Mail, they will NEVER move parcels that are not scanned in the system so this already tells me that my parcel has not left yet, two weeks later

Reply from Classfootballjersey
Ordered 2 football shirts but after more than 2 weeks only, one turned up. No ‘mystery gifts’ promised on check out either.
I emailed them, nothing no response.
I sent a message on instagram and got a reply very quickly saying so sorry and they’d look into it immediately. Then just disappeared, no answers despite several messages.
Obviously if the shirt turns up, I will happily update this review but so far I’m holding out little confidence.
UPDATE: they did get in contact with me and sent the missing shirt (still neither of the ‘mystery gifts’ that were promised at checkout, but no worries) and because it arrived so late offered me a partial refund. Communication was good in the end so I’ve edited my review and increased the ‘stars’ too :)

Reply from Classfootballjersey
Still waiting on an order placed in November. Only received by Royal Mail a week ago and said would be 12-16 days!!! Not good enough

Reply from Classfootballjersey
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