Clarks - Salisbury Reviews 117

TrustScore 5 out of 5

4.9

19 New Canal, SP1 2AA Salisbury, Wiltshire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We had a lovely show fitting with Jack in the Salisbury branch. They were so helpful, kind and patient with my 2 and 4 year old. Very little waiting time and organised with so many children getting fi... See more

Rated 5 out of 5 stars

I was served by the most helpful assistant named Leah. I needed help with choosing trainers to support my right foot that has a bunion. (Having been advised by my podiatrist for the type of shoe.) L... See more

Rated 5 out of 5 stars

Katrina was very helpful. Friendly and polite. Good knowledge base of what I was after. I left very happy with my purchases. Thats what I call good customer service by staff. As promised ⭐️⭐️⭐️⭐️... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 19 New Canal, SP1 2AA, Salisbury, Wiltshire, United Kingdom

  • 01722339446

4.9

Excellent

TrustScore 5 out of 5

117 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

This is a Lovely shop and Amazing…

This is a Lovely shop and Amazing staff! I was helped by Sinead who was so gentle and patient towards my little boy. Will definitely be coming again for his next pair of shoes!
Thank you for your help.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

My daughter and I were served by Joely…

My daughter and I were served by Joely at the Salisbury store. She was exceptionally thorough and helpful, bringing out several styles of shoe in different widths and sizes, to determine the best fit. My daughter is 13 and has her own taste in what she would like; Joely was extremely sensitive to this but also helped to steer my daughter towards the shoes that were the best for her. I came away delighted with the service.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Joely was amazing

Couldn't have been better. Popped in Salisbury branch with 3 year old and Joely helped us. She was out of this world good with little one, talked to him properly and gave him choices over his shoes. She made it really fun and he didn't want to leave without giving her a hug. Joely was a star.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Dear lord

Dear lord! My kids were EVERYWHERE but Millie helped me to get them together, engage with them and helped us to get 3 pairs of shoes :) she is such a sweetheart, she was very patient and understanding. We love clarks

29 August 2025
Unprompted review
Rated 4 out of 5 stars

Lovely Jack made the process so easy

We had a lovely show fitting with Jack in the Salisbury branch. They were so helpful, kind and patient with my 2 and 4 year old. Very little waiting time and organised with so many children getting fitted. I've just dropped a star because there weren't any shoes fitting my son in a 9.5f, but I can get them online.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Back to school made easy

Such a pleasant experience visiting the Salisbury store with less than a week to go before school starts! Well organised and with wonderful staff who took the time even when rushed off their feet. Jack made our visit so easy and was helpful, knowledgeable and so patient with my nervous pre teen who is starting secondary. I wouldn’t put my kids in any other school shoes but now I don’t think I’ll be visiting any other store either!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Salisbury

Jack in Salisbury gave fantastic service today. Was really friendly to my children and put them at ease, and gave me useful and informative information. Thanks Jack! You made the dreaded shoe shop better!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Millie was so kind and patient

Millie was fantastic with our 4 year old girl today, who was shopping for her first set of school shoes. She was so kind and patient with her and made the experience enjoyable for us all. Thank you Millie!

24 August 2025
Unprompted review

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